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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1427 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the Symmetry Clear Series case's protective qualities, excellent fit, and crystal-clear transparency that showcases the phone's color. Many appreciate its lightweight design and ease of use, along with its attractive appearance and good grip. However, some customers noted that the case may discolor over time and is prone to scratches. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,427 reviews
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced for what it is. Very slick to hold. Quality is OK.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Sorry to hear you're feeling like the cost of the Symmetry Clear Series case isn't quite in line with the value provided. Although this streamlined model may not look like much, you can rest assured it's got it where it counts, as we put forth every effort—from design and materials to manufacturing and post-production testing to make sure it'll be up to the challenge of helping to keep your iPhone safe from harm!

      If you ever have any specific questions about the case, just give us a call at 1-855-688-7269 and we'll always be happy to chat!

      Cheers,
      OtterBox Customer Support OtterBox

  • Rated 3 out of 5 stars

    Great for phone protection but scratches easily

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say aesthetically I like this case. I was drawn to it because it’s simple and doesn’t take away from the design of the iPhone. I have noticed this case gets dirty pretty easily and scratches easily as well. It’s a distraction because it’s a clear case and my phone is white so it’s pretty obvious. It does do a good job at protecting my phone as I’ve dropped it several times and the phone remains protected. All in all it does the job.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Durable Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and Durable. Have always liked Otter especially for phone cases. Little more on price but worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box for I Phone 12, descent price for the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Volume down button seems smashed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like this case will protect the phone beautifully like the rest of the same cases I have had for all of the older model phones but there is one disappointing flaw. The volume up button on the case itself does not work smoothly like the volume down button. I have exchanged it, thinking I received a defective one but the new one does the same thing. It is very annoying and almost makes me want to switch away from this case and seek something else.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with the volume button on your Symmetry Series case! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Always happy with purchases and services

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and service we’ve never been unhappy with anything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yes I recommend this case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is not bulky. The back is smooth. The buttons on the sides are easy to push. I don’t notice any sound issues with the phone speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it a little over 2 weeks No problem so far Also when I get a new iPhone I get the otter box case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best selection and prices.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales people available, speak English and very helpful. Also biggest selections on Apple products.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone 12 Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, shimmering clear case to showcase my red iPhone 12! I love everything about it! The case provides great protection from accidental drops. The volume adjustment buttons can be easily pressed. ***The best part is that I got it on sale!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was wanting! The sales person was most helpful and very patient!

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Protection

    Rated 4 out of 5 stars

    My phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good on the phone. The hard case protects the phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, strong case for my new iPhone 12 Pro! So many different color choices also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear iPhone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone is purple and my Granddaughter loves it!!! Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    otterbox ever reliable!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought the otterbox symmetry to protect ky iphone 12 pro, sturdy & reliable as always. get one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two cases once getting our iPhones. I can’t complain one bit. Would purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was so great I love it, and use it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone case. I like it because it’s clear and I can see my new phone through it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for teenager and it seems to be holding up just fine

    I would recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 2 out of 5 stars

    Overpriced

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case does its job protecting from impact damage but comes slippery and scuffs easily.

    No, I would not recommend this to a friend