Customer Ratings & Reviews
- Model:
- 77-65423
- SKU:
- 6422378
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Symmetry Clear Series case's protective qualities, excellent fit, and crystal-clear transparency that showcases the phone's color. Many appreciate its lightweight design and ease of use, along with its attractive appearance and good grip. However, some customers noted that the case may discolor over time and is prone to scratches. A few also mentioned that the price point might be considered high by some.
This summary was generated by AI based on customer reviews.
Disappointing quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These only seem to last 6-8 months, and then the outer edge begins separating. If I couldn’t get a manufacturer replacement for less than $10 I’d just cut my losses. Disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series case to be able to keep itself together under the pressures of daily use for a lot longer than 6-8 months, and we're sorry that you've had such a lackluster experience. Is this something you've seen happen in more than just your current case?
If you haven't already had the chance, definitely touch base with our friendly Otters through the following link or at 1-855-688-7269, and we'll be glad to help with a brand-new replacement that is sure to stand the structural test of time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Buttons break
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The up volume button popped off. Had owned it a little over a month. The broken button was ultimately lost but wouldn't go back on anyway, rendering the case useless. cheap design flaw.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear about the control button blues your month-old OtterBox is struggling with, but not to worry — our handy Otters are on the case! Just drop us a line at 1-855-688-7269 or through the link below and we'll be glad to help put your experience back together with a brand-new warranty replacement Symmetry Series case that is sure to stand the test of time!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Pretty but Need update
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to by son a new phone which back on phone still shattered with this case and had chips on the edges
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Shanta! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
It cracked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually like Otterbox. This one started cracking near the camera opening. I haven’t had it for more than two weeks and I haven’t stopped my phone. It was hard to put on the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Didn’t like it- Yuck
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The material was not what we expected. It wasn’t made like a typical otter box from a durability perspective. Also shows every finger print or makeup smudge. We returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Drew!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the feeling of the case, and we'll be sure to let our engineers know about your experience. Rest assured, that case design has been through hundreds of hours of design testing to ensure your phone is covered with the drop protection OtterBox is known for. We're bummed to hear that you ended up returning your case, but we hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit. The design is for Iphone 2020 regular size. Was not designed well. There was no Iphone 12 pro on the box. Was created without knowing all the details of the phone. Purchased on release day of iphone 12.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with the fit of your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Need to check item before shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item came to me and looked used and the package was in terrible shape. had to take back to the store and get a trade for a different style as the store did not have this exact one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry to hear you had such a disappointing experience with your recent Otter purchase. Sounds like you've landed on something else, but if we can ever be of any assistance down the road, just give us a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Does Not Fit iPhone 12 Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case I received for the iPhone 12 Pro did not fit my phone. For fear of damaging my phone, I will return this item. I am so surprised that OtterBox did not get the specifications correct. Bummer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kels!
We're sorry to hear about your frustration with your Symmetry Series case! We're bummed to hear that you returned your case, but if you decide to give us another shot in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not the best otterbox option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality, the rubber transparency quickly turned yellow. It has a small cut on the right side, no idea how it happened. Really difficult to put on and take off phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .It's definitely a mystery as to why your Symmetry Clear Series case has pulled a chameleon act on you, let alone suffered that cut, but one thing is for certain and it's that we’ll be more than happy to help get you set up with a brand-new warranty replacement that is sure to stand the aesthetic and structural test of time going forward!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Horrible case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Impossible to put on and shows every finger smudge. Very slippery phone too the case back the next day.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We really appreciate your feedback about the installation and feeling of your case, and we'll be sure to let our engineers know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give OtterBox another shot in the future.
Best,
OtterBox Customer Service Team
iPhone 12
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not use it because xfinity said my phone was not compatible
No, I would not recommend this to a friendMrs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Love that it’s clear! Best Buy put phone in and we were off! Thank you!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tammie!
We're glad to hear that you're loving your Symmetry Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Yellow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turned yellow within 2 weeks. I will say it’s a durable case but I won’t be buying it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stephanie,
We're so sorry this Symmetry Series case isn't looking so hot. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case along with some maintenance tips which should keep things looking fresh for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to stylish security!
Best,
obcst
Symmetry case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the purchase. I had to return it and exchange with a new case but it was still scratched in the back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! WE appreciate your feedback about the scratches on your OtterBox, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otterbox continues to disappoint.....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel like Otterbox has continued to go down hill and I don't know why. The quality of this case is very subpar, considering the brand you are purchasing. My phone didn't fit in correctly and it ended up breaking a week after I had it. You can definitely get a cheaper, better quality one from Amazon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best from the Otter brand, and we're sorry to hear you've had some cause to question our commitment to quality. Between the wonky and highly unusual issue with fit and then the case actually getting all busted up, we'd say it's definitely time for a brand-new warranty replacement, which we trust will provide a far superior experience going forward!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for wife's new phone - already cracked after being dropped - would've preferred a beefier case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear your wife's Symmetry Clear Series case has fallen on hard times, but hopefully it was at least able to spare her new iPhone any damage. As far as the case goes, please feel welcome to touch base over on our official website and we'll be more than happy to help get a brand-new warranty replacement in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought by the pictures that it was a full otter box case. When I got it, it only covers the back and the sides
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Hunter,
We're so sorry this Symmetry Series case wasn't what you were expecting. This case was meant to accommodate your screen's new curved technology. While we understand how that could feel more vulnerable, we assure you this case went through extensive testing to ensure it will pass our high standards of protection, and we trust it will prove itself time and time again.
If you're looking for something a little more rugged, we'd recommend our Defender Series case. Please feel free to check it out on our OtterBox website!
Best,
OtterBox Customer Service Team
Sparkle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Described as “clear” but has sparkles in it which my wife liked but not me
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any confusion with your recent purchase! While our stardust color option does include those shimmery accents, our standard clear option will be a regular clear case. Hope that helps you order the correct case this time around! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Cute but slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slippery. For a girl, extremely cute but I’m afraid it will slide out of my pockets
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the grip provided by your case, and we'll be sure to get your thoughts passed along to our design team. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
size issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color and design are pretty nice, but it doesn’t fit. Also, not worth spending $50.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team