Customer Ratings & Reviews
- Model:
- 77-65779
- SKU:
- 6422374
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Clear Series case's protection, design, and fit, with many praising its ability to safeguard their phones and complement their device's aesthetics. However, customers are negative about the difficulty of putting the case on, citing it as a significant drawback. While some appreciate the case's quality and lack of bulk, others find the price to be a bit high. The case's grip and appearance also received mixed feedback.
This summary was generated by AI based on customer reviews.
Doesn't protect from minimal fall
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not protect well enough. Fell flat on back from bed to hardwood floor and phone back shattered. Complete fail!
No, I would not recommend this to a friendNot protective enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case did not protect my phone from breaking. I have a huge crack on the back of my phone and many small that Happened very shortly after I got my phone within the first week tops but I’m pretty sure it was on day two , the first day of my vacation out of state that I got the phone to take pictures of but was too scared to bring it out with me after I realized how delicate and easily damaged it was in this case and my camera area also had 3 cracks and a chip as the entire area is not covered or protected but I was told it was the best one and the most protective than the others. I usually buy another brand (life proof) and my phone never breaks in it it has a rubber second part and I’m guessing that’s what makes all the difference.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of this disappointing experience, Molly. Every effort is made to ensure our cases will provide the very best protection available to limit the potential for such frustrating outcomes, but unfortunately, there can still be many unique variables at play that prevent us from being able to guarantee that all risk will be removed. Our warranty can't be extended to your iPhone, however, we would very much like to help get you a new case for a fresh start. Just give us a quick call at 1-855-688-7269 and we'll go from there.
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Ease of use
Poor quality/design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get on and off, buttons don’t align properly to name a couple issues. I expected more from ottorbox. I will be returning this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly odd to hear that you're having troubles with the alignment of your buttons. If you haven't yet returned your case, we do have a great warranty, so we're more than happy to look into your replacement case options. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Struggle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is absolutely beautiful and it also feels strong and durable but that doesn't mean anything if you can't get your phone into the dang case! I've tried several times and even took it to the store to have a blue shirt try, but short of exerting a lot of force (which i definitely don't want to on a brand new $1200 phone) I cant figure out how other people made it work. Returned today.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning that case! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Absolute FAIL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not suitable for the iPhone 12 pro max. I cannot believe that OtterBox released this product which does not fit the product it was designed for. I returned the two cases I bought. FAIL. FAIL
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about your frustration with your Symmetry Series case! If you haven't returned your case yet, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
This phone case does not protect your phone.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this case on my phone since purchasing it. Today I see that the entire back of my phone screen is cracked. This case did not protect my phone at all. I would not buy or reccommend. I'd give it 0 stars if I could.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are truly sorry to hear of the damage your iPhone sustained to its backside while under the watch of the Symmetry Series Case. We do everything we can to make sure our cases will provide the best protection available to limit the potential for such things, but unfortunately, any given incident is still subject to unique variables that prevent us from being able to eliminate all risk. Our warranty won't be able to help with repairs, but we would very much like to help get you into a new case for a fresh start. Just give us a call at 1-855-688-7269, and we'll be glad to set things in motion.
Sincerely,
OtterBox Customer Service Team
Very tight fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't even get the case on my phone. It was so tight I was afraid I would not be able to take it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nick!
We're sorry to hear about your frustration with your Symmetry Series case! The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team