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Customer reviews

Rating 4.7 out of 5 stars with 276 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-276 of 276 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good. It's alright. Nothing else to comment on. Thanks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was bought when my girlfriend had lost her phone needed a way to contact the little boys. She liked the color of the phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage worst otterbox case Ive had.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case yellowed and eventually the bottom around the charger snapped. Barely 5 months of use. Best Buy wont exchange since over. You pay 50.00 for a piece of plastic the least they could do is exchange. Now i have to deal with otterbox. Next time Ill just buy my case directly from otterbox... i mean wht bother with the middle man and since I wont buy my cases here anymore i wont buy my phone here again either.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you've had such a discouraging experience, Rich. It's been several days since your post, so hopefully you've had a chance to touch base with our friendly Otters to get a brand-new warranty replacement Symmetry Clear Series Case in the works. If we can be of any further assistance, please feel welcome to give us a call at 1-855-688-7269 and we'll be more than happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Awful. Illuminates facing user around screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otterbox for some time now and this is horrendous. It already had scratches on it after less than a week, gets dust and junk stuck under it constsntly requiring you to remove the case daily or multiple times a day if you don't want to look like a grimy person (which weakens the protection of the case with every removal and reapplication) and worst of all, the clear plastic illuminates on the edges around the screen so it's blinding when a flash is used or the flashlight itself is used. Altogetherr it is just a bad design. It's the worst otterbox I've ever had. A phone case should not illuminate facing towards the user when using camera flashes or flashlights. If you have vision issues or migraines like I do this case is downright harmful to one's health. I am not sure why Best Buy doesn't carry the black Symmetry for the S21+ but this is going back and I'll have to go to their competitor unfortunately for the black version.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Looks Nice. But Not So Much On Durability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I agree that this is a nice looking phone case. However, I have only had it for about a month, and it now has a small crack on it. Lately, I have been switching them out a bit (I only have two cases total). My Nimbus9 case that I have didn't have this problem and I am surprised that being an OtterBox case (a solid brand), the durability had cheapened out on this one, and I ran out of time on returning it. Too bad. I really did like this one until that happened.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Symmetry Series case has left you a little disappointed! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't cover the back camera area, the area not covered can be scratched or damaged

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OtterBox clear case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case plastic is to soft and scathes up to easy. I will have to replace it soon

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok.....................................................................

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong size, had to exchange, didn’t use have nothing more to say

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only protects the back of the phone which is dumb. I dropped my phone and luckily i had a glass protector on it or my phone screem would be cracked!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected from Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I was expecting for Otterbox, doesnt have any screen protection, just like any cheap phone caase you can buy online

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! That case hasn't historically come with an included screen protector, but we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, if you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    horrible products

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nobody would assist me and many didnt even fit. this was the only one that worked the rest where a joke and a waste of money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you had such a lackluster experience shopping for a case for your Galaxy S21+ 5G. We weren't quite sure from your post here, but is everything going okay with the Symmetry Clear Series case you landed on? If you have any questions about it or any of our other models for your device, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to talk shop!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best cases out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox cases and this one is as good as all the others I've had. Sturdy, easy to put on/take off but stays securely on your phone. Doesn't disrupt wireless charging and has a nice, slightly grippy texture that makes me feel confident in holding my phone while exercising/jogging that it won't slip out of my hand. I actually ended up returning this case as in my excitement for the discounted price didn’t notice it was the wrong model for my phone. I returned it and gladly paid full price for the correct size, it's truly worth it. My last Otterbox case lasted me the entire 4 years I had my last phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Annoying gap

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a five star review but there is one huge issue. I wanted a clear case that is durable but not too bulky and had raised lips for drop protection. This case has all those things. However my main issue is the camera cut out on the back. The lip is raised which is great but they didnt bring it down to lay the rest flat on the phone so where it should be closed off... you know like a normal case like how 99% of cases are there is this weird gap so debri can just constantly fall in it's very very annoying. One reviewer already demonstrated this with pictures. It's very surprising because one this is a pricey case and two because otterbox is usually a good quality. If they fix the weird camera cut out issue it would be a five star case. Very disappointed not sure what psycho approved that.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    galaxy s21+ clear phone case with glitter

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits nicely on phone - good quality and excellent price when on sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phonecase for a good pice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new case! It was exactly what i wanted and much more sturdier than I thought it would be.

    I would recommend this to a friend