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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 3,766 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s actually not bad. Has turned slightly yellow over a month.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will turn yellow sooner than later…

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the look of this case. Super cute & love the Otterbox value & durability. What I DONT love is how the clear starts to yellow after just a month. I’ve owned this case several times and it happens every time. Impossible to clean & look new again. I’ve now stopped buying this case because of it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you currently have a discolored case, we'd be more than happy to get you a replacement OtterBox. Give us a call at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    it's a phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my kid's phone so when she drops it it bounces

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that your daughter's Symmetry series case is keeping her phone safe! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team through the link below.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Great case for older kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case would be perfect if it had the port covers other than that it does protect the phone as it states.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're enjoying your Symmetry Series case! If you're looking for a slim, pocket-friendly case option that also has port covers, we'd recommend checking out our Commuter Series case, here: https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-11-black/6361905.p?skuId=6361905

      If you have any questions about that protection option, give us a ring at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can never go wrong with this item. Sturdy and trustworthy! Would always recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Have to wait until I drop it a few times to see if it was worth the price I paid! lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Not a great value for the price. Still, Would purchase again and do recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new xr iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    takes some getting used too. Now that I have I love the size and phone quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item for my brother & he loves it. He dropped his phone a couple times but no damage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works. Color is good. Like it for wife’s phone. No reason not to buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Only reason I didn’t give it four stars is because it’s SO hard to take off!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Its pretty durable. I would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I got one without the silicone for whatever reason. The store exchanged it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and very durable, good quality as always from otter box but wish it weren't so expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fit with slim sleek feel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect. Has enough grip to still hold with one hand but is sleek enough for a more minimalist look.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox works well!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It think that the OtterBox works very well and it went on easily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box iPhone 11

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for a great price. Very durable. Lasted me the 2 years

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good feel

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased with screen protector...The screen protector guaranteed for life....Great value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone 11 Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Otterbox brand is a safe bet - will provide years to service protecting your iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ottherbox

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes are great products, but a little on the spendy side

    I would recommend this to a friend
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