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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 180 Showing 3,581-3,600 of 3,766 reviews
  • Rated 3 out of 5 stars

    If you want stars/sparkle this is it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great looking for a little bit. This is actually our 2nd one to purchase. The 1st one got really dark yellow, almost brown, on the outside. Then it finally cracked, so it was time for a replacement.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. If you run into issues like this in the future, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    East and durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and durable, have the same case for 2 phones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it’s amazing and worth buying.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great otterbox but the clear does show scratches very easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and sturdy case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case it’s cute and it is very durable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera for beginners!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera for beginners, although I'm not a beginner

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the durability especially with kids grabbing my phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case but this one was to replace one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case replaces one I bought a month ago. My wireless charger doesn’t work well with this case. After taking it off a couple of times, the action button on case broke off and made it hard to function. The the size and style but there is no better choice

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! While that case is compatible with Qi charging, there is some variation in the performances of different chargers, so another charger may give you better results. As for your damaged case, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! It is very cute, sturdy and practical.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OK for thinner profile protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s OK. If you want a thinner profile case, it’s good but it doesn’t offer the front protection that the Otterbox Defender has. Easy to install and not having a screen is good because those were junk and I always removed them anyways.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi addy,

      We're so sorry you're not exactly loving this Symmetry Series case. If you're looking for an extra line of defense, please feel free to check out our awesome screen protectors on our official OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!

      Best,
      obcst OtterBox

  • Rated 4 out of 5 stars

    Good phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box symmetry series for iPhone 11 is easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otter box for XR/11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for what it is I just wish they still had XR cases instead of this case being for the 11 and can fit the XR leaves open gap on my xr

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Nick!

      We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about not liking that your case is also compatible with the iPhone 11, and we'll be sure to let our design team hear your thoughts! If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son on Christmas and he loved it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great great great great great great great great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Adequate protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was adequate although the OtterBox commuter offers more protection. The case is so inflexible that it goes on easily but trying to take it offIs a challenge as it almost feels as though you’re going to break the phone getting the case off.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Neil!

      We're sorry to hear about your frustrations with your Symmetry Series case! We appreciate your feedback about the tightness of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Clear case to protect the new iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased case for additional protection for new phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not too bulky but it lacks comfort

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just didn't like the rugged material on the back.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its good, 1st time iphone owner and accessories

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case and Plastic Separating

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has only been on the phone 6-7 months with very little dropping but the plastic is starting to separate causing us to look for another case already. If you can get this on sale then good buy but not for 50 dollars.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Techy,

      We're so sorry to hear this. The good news is we have an awesome warranty that's calling your name. Please feel free to visit our online Support/Warranty page on our official OtterBox website, and we'll get you back on track to sturdy security!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Snug fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more screen protector. Gets the job done though.

    I would recommend this to a friend
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