Customer Ratings & Reviews
- Model:
- 77-62807
- SKU:
- 6361908
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
Camera Cut Out Too Big for XR
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as an iphone XR/11 case, however it is more appropriate for the 11. While it fits the XR, the camera cut out is too big for the XR and it does not look like it was made for that phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. We greatly appreciate your feedback about the camera opening, and we'll be sure to let our design team know about your experience. Rest assured, our engineers have put that case design through extensive testing to ensure it will provide the protection we demand for both devices. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Solid decision
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit pricey retail value but if you buy them on. Sale they aren’t too bad, mine lasted two months after the year warranty. Would buy agin as they are solid just when on sale.
I would recommend this to a friendjust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.otterbox for iPhone.....another family member has one and dropped iPhone...shattered back of phone, otterbox cover did not protect as claimed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your family member's device. While our cases are tough, that are still some variables that we're unable to predict. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we'd be more than happy to get your family member a replacement case. All they have to do is give us a ring at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice when u first buy it but after awhile it does change color to a dirty brown from all the times picking up your phone and from all the wears. I think it’s time to buy a new one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the aesthetic ailments your current Symmetry Series case is suffering from. Although protection is our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping. To that end, feel free to ping our friendly Otters via the link below, and we'll be glad to help clear things right up with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I swear by the otter boxes but this one was not up to their quality standards. It cracked the first time my daughter dropped her phone. I’ve never had that happen with one before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your daughter's Symmetry Series case cracked so quickly! That's certainly unusual, and we'll be sure to let our design team know about her experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
Otterly OK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very good at protecting my phone if I drop it, and it is not slippery at all- easy to grip. However, the clear appearance yellowed after a short time.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Really protect the phone but not the best for the
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case scratch really easy and can be notice right away. Really difficult to remove phone from it not like other Otterbox i have owned before. Will change it soon. Really expensive for the quality you get.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Leonardo!
We're sorry to hear that your Symmetry Series case hasn't lived up to the expectations set by your previous OtterBox cases! We appreciate your feedback about the scratches on your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our stellar Customer Service Team, so they can get you helped out. You can contact us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Warranty is great. Case not so much.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case cracked on the corner within a week. Otterbox replaced no problem. Time will tell if it was just one bad apple or the whole bunch. 5 stars for the otterbox customer service brings this up to a 3 star rating.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bendo,
We're so sorry this Symmetry Series case didn't go the distance! We're glad we were able to take care of you and we're confident that warranty replacement will be better able to withstand the pressures of protection this time around. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd love to help!
Cheers,
OtterBox Customer Service Team
Hard to grip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife. She wanted to see the color of her new phone. Wants to take it back because it is to slick of a case. No texture to hold on to.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your wife's disappointment with her Symmetry Series case! We appreciate your feedback about that case, and we'll be sure to get your thoughts passed up the ladder to our design team. Though not clear cases, we do have some other case series that provide a bit more grip. Give us a ring at 1-855-688-7269 if you're interested in learning about some of those other options!
Best,
OtterBox Customer Service Team
All That Glitters!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Otter Box case is attractive in with the color iPhone 11. I can imagine because if the brand that it’s durable, but the price was too much. I actually returned it for something similar and less expensive.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Shawn!
We're sorry to hear that you weren't totally satisfied with your Symmetry Series case! We're bummed that the price caused you to return the case for another one. We hope to see you again in the future! If you ever have any questions about our cases or warranty, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
It’s Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really sturdy box; however the material scratches easily. Since the screen is clear, the scratches and drop marks are extremely visible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the scratches on your case, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helps with protection but makes your phone do crazy stuff—sometimes touch doesn’t work—no response, other times super sensitive and opens up stuff on its own without intention
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sue,
We're so sorry to hear this is happening! That's definitely not normal. We'd like to get to the bottom of this and hopefully resolve the issue. Please feel free to ping us on our OtterBox website and we'd love to help!
Best,
OtterBox Customer Service Team
Only backside protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple - almost cheap-like - phone case. I like Otterbox cases, but this one did not come with glass shield protector and seemed a little shy if quality. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you weren't impressed with your Symmetry Series case, and we're bummed that you chose to return it. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We hope that you choose to give OtterBox another shot in the future.
Best,
OtterBox Customer Service Team
Otter box case is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case prior and my phone dropped three times. On the third drop the case cracked. I bought this item again only because it lasted longer than other cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sharron!
We're sorry to hear about the damage to your Symmetry Series case! Did you know we have a great warranty? If you have another damaged OtterBox in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone screen was already cracked when it arrived
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item in a timely manner...It’s okay so far.. Although it’s not what expected.. I only purchased this item due to price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lynn,
We're so sorry this Symmetry Series case wasn't exactly what you were expecting. If you're looking for something different, please feel free to check out our other cases on our official OtterBox Website. In the meantime, if you have any further questions our concerns, please feel free to touch base at (855) 688-7269 and we'll always do our very best to help.
Kindly,
obcst
Cute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually get my cases from TJ Maxx but it was closed and this was the cheapest I could get. Works fine
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jayyyyyy,
We're happy to hear the case is working out for you! Is there anything we can do to take this review from three stars to five? Feel free to contact us through our website, if you should have any further questions or comments.
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay my phone broke with it tho so l don’t recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kimberly! We're so sorry to hear about your unfortunate experience with the Symmetry Series case for your iPhone 11/XR. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Basic case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a very basic case. Wouldn’t have gotten other than I’m going to be upgrading my phone soon and didn’t want to spend too. Uch
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Bill!
We're glad to hear that your phone is being protected by your Symmetry Series case! If there's anything specific keeping this from being a 5-star experience, we'd love to hear your feedback. Please give us a ring at 1-855-688-7269, so we can pass your thoughts along to our design team.
Best,
OtterBox Customer Service Team
Just Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does protect the IPhone, but it feels loose and it shows too many fingerprints. I was constantly wiping it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chris,
We're so sorry this Symmetry Series case isn't looking so hot. Rubber can loosen up over time, but that's why we have a stellar warranty that covers these kinds of things. As for the fingerprints, we have some great maintenance tips that should keep things looking fresh for a long time to come. Give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team