Customer Ratings & Reviews
- Model:
- 77-62807
- SKU:
- 6361908
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I didn’t see that it was a sparkling cover so I gave it away so not really sure how it held up order something else from otter box
No, I would not recommend this to a friendQuality, at a cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems durable. Very pricey. Had there been more of a selection, I would have chose something less expensive.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the feedback, it is truly appreciated! Although we've never strived to be the lowest price point around, you can rest assured that we've put forth every effort—from design and materials to manufacturing and post-production testing—to ensure the Symmetry Series Case, as well as our other models, will provide the very best protection available to help limit the potential for any unsavory outcomes. If we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll get right on the case!
Have a great day!
OtterBox Customer Service Team
Think about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but not great but hey I dropped it so who's really at fault lol.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
Like the clear cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the cover’s side and top thinker then the minimal covers I’ve use on my other iPhones. The thickness makes the phone awkward in my hand.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Laura,
We're so sorry you're not exactly loving the fit of this Symmetry Series case. This case was designed with specific dimensions to maximize protection, but we understand where you're coming from. We'll make sure to pass your feedback to our engineers for future consideration. If you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team
Cover
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The protective case seems fine. The service was poor.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're happy to hear the Symmetry Series case has been suiting your needs so far, but we're sorry to learn your purchasing experience wasn't perfect. We're confident our friends at Best Buy would be happy to sort this out for you though. Our Otters are also always available at 1-855-688-7269 if you have any questions or if there's anything we can do to help.
Warm regards,
OtterBox Customer Support
Xx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t have enough grip. It feels slick. Afraid I will drop my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Pretty but that’s where I stop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first I have the lavender iPhone 11 and the cover has lavender glitter in it. The buttons on the sides of the phone don’t work! Every time I wanted to do a screen shot it took me forever to the point where I’m now taking the cover off and this is after my son removed the covers buttons. It didn’t help! I’m so sad because I loved it and I’m angry because it wasn’t cheap and now I’m stuck with it!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Angie!
We're sorry to hear about your disappointment with your Symmetry Series case! It's definitely unusual to hear about the buttons not working. If removing and reinstalling that case didn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Great price for a phone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps your phone from slipping out of your hand. Does turn colors after several months and won’t come clean.
I would recommend this to a friendiPhone 11 case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iPhone 11 case Not very happy with the return for a better one scratch is easy and it makes your phone echo because it’s made of plastic
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's just ok. it is what it looks like but scratches too easily for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you helped out. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Discolors after a few years so plan to replace
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear shield discolors after some use so know you will have to replace within a few years.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
is Ok.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I end up returning mine and getting the clear case from Apple. The edges on these were dull compared to Apple's.
No, I would not recommend this to a friendFeel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like the feel of this case. Not what I thought it was going to be. Good case just not for me
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi spaul,
We're so sorry you're not liking the feel of this Symmetry Series case. We're always looking for ways to improve the Otter experience, so we'd be happy to pass your feedback up the ladder to our product design team for future consideration. In the meantime, if you're looking for something a little different, please feel free to check out our other cases on our OtterBox website.
Best,
obcst
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was expecting better quality for the price paid for case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear the Symmetry Series case didn't quite meet your expectations. Although we don't strive to be the lowest price point going, rest assured we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure the case will provide some of the very best protection available to help limit the potential for any discouraging outcomes. If you have any specific questions or if we can be of any further assistance, please feel welcome to give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Good but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slim but can be slippery. Ideal for putting your phone in your pocket but not the best protection
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're bummed to hear this Symmetry Series case is missing your vote of confidence. We assure you this case went through extensive testing to ensure it will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're looking for something grippier, please feel free to check out our Defender Series case on our OtterBox website.
Best,
obcst
It does the job, but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very “clunky”. Not the streamlined fit that you expect. The edge bumper does not protect the back of the case, so it slides around very easily and scratches appeared after one day of light use. I exchanged this case for a clear Supcase. The Supcase is far superior in fit and finish and a quarter of the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi WestcoastJ,
We're bummed to hear this Symmetry Series case didn't work out for you.
This case is one of our most streamlined series. That being said, we designed it with specific dimensions to maximize protection. A change in specs isn't on our road map, but we're always evaluating new case options and we'll be sure to pass your feedback to our Otters in the lab for future analysis.
For future reference, we have a great warranty that'll cover cosmetic complications, including scratching. We hope this experience doesn't turn you away for good because we genuinely put forth every effort to ensure our cases will offer some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Cheers,
OtterBox Customer Service Team
Not scratch resistent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is beautiful , fits and protects well. However in contrary to spec description scratches are very visible.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey,Starlene!
We're sorry to hear about your disappointment with that Symmetry Series case! We'll be sure to get your feedback about the scratches passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Okay phone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year the case near the buttons warped due to normal use. Overall it was a good item.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Meh
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great until it turns yellow, surprised they haven’t used a new formula
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scratch resistant case was scratched up in one day. Not worth the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with that Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can look into your warranty options.
Best,
OtterBox Customer Service Team