Customer Ratings & Reviews
- Model:
- 77-62807
- SKU:
- 6361908
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
Good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case due to being clear and letting the color of my phone show. The only issue it scuffs up very quickly
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kiki!
We're sorry to hear that your case has gotten so scratched up! We appreciate the feedback, and we'll be sure to get your thoughts passed up the ladder to our engineers. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to look into some replacement case options for you.
Best,
OtterBox Customer Service Team
Not what I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches my ear when I answer a call because I think there is uneven plastic along the edges
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Britt!
We're sorry to hear about the rough edges on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not as tough as it could be
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, until it cracked. Going to see about replacing it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case ended up cracking! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we do have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Too Slippery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too slippery - falls out of your pocket & hands. (nice looking & durable)
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Frankie!
We're sorry to hear that you're having trouble holding onto that Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed along to our Otters in the case design lab! If anything does end up happening to your case, we do have a great warranty, so call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Success still turned yellow. Hard part has stayed clear though. Over all good case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case is suffering from some discoloration so soon. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some maintenance tips which should keep things looking fresh for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst
Good case for the Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case for the money, you will need to buy a screen protector, this is only a case for the body.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Tom!
We're glad to hear that you've been liking your case! If you're looking to add that extra level of protection for your screen, that case is totally compatible with Amplify and Alpha Glass! Give us a ring at 1-855-688-7269 if you want any additional information about those protection options.
Best,
OtterBox Customer Service Team
Clear- yellow
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turn yellow in months. I clean and desinfect daily, but anyway turned yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Adsi,
We're so sorry this Symmetry Series case is suffering from some discoloration so soon. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some maintenance tips which should keep things looking fresh for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst
iPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons on the side are hard to push when turning phone off or adjusting volume
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Kimberly!
We're sorry to hear about your struggles with that Symmetry Series case! We appreciate your feedback about the buttons on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Okay case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but the clear turned yellow after 2 weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mike!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
An ok case .
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $50.00 I thought I was getting the heavy duty case . This is thin and disappointing .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. That case is designed for those looking for a sleek, pocket-friendly case design. Keep in mind, that case has been through hundreds of hours of design testing to ensure it will live up to the beating of your everyday life. If you're looking for a case that's a bit more robust, we'd suggest taking a look at the Defender Series Pro case here: https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Scratch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this thing less than a week and already have a big scratch on the back of it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratch on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team about that issue here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Regret it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from a phone case with pockets for credit cards to this. Now I wish I never did.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. If a wallet case is something that you're more interested in, we'd suggest taking a look at our Strada Series case, here: https://www.bestbuy.com/site/otterbox-strada-series-folio-case-for-apple-iphone-11-shadow-black/6386984.p?skuId=6386984
Please don't hesitate to give us a ring at 1-855-688-7269 if you have any questions about that case.
Best,
OtterBox Customer Service Team
Good at first.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These clear cases look awesome at first but do not age very well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Danny,
We're so sorry this Symmetry Series case isn't looking so hot. We'd be happy to take things from the top with a warranty replacement case. Please feel free to give us a call at (855) 688-7269 and we'll take it from there!
Best,
OtterBox Customer Service Team
case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice case can charge without a cord makes life so much easier in the car
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Symmetry Series case! If there's anything keeping this form being a 5-star experience, we'd love to hear your thoughts. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not very protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think that this iPhone cover is not thick enough to protect the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with your Symmetry Series case. Keep in mind, that case design has been through hundreds of hours of design testing to ensure it will hold up to the demands of your daily life. Your case is also backed by our stellar warranty, so we're more than happy to get you taken care of with a replacement case should anything happen to yours.
Best,
OtterBox Customer Service Team
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product i purchased did the job it was meant to!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Symmetry Series case is doing its job! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and share your thoughts.
Best,
OtterBox Customer Service Team
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item, it was my fault, it had glitter and I’m not a glitter girl
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Heather,
We're so sorry this Symmetry Series case didn't work out for you! We offer this case in a clear option as well. Check it out below. In the meantime, if you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd love to help!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-pro-clear/6361901.p?skuId=6361901
Best,
OtterBox Customer Service Team
one of two phones still works after three weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought two new iphones. one slready stopped working
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear one of your two new devices has somehow stopped working. That doesn't sound like anything to do with the OtterBox Symmetry Series Case, so we'd definitely suggest touching base with Apple to get their thoughts.
If you do have any Otter questions, feel free to give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there are better and cheaper priced cases out their, that wok just as well,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jen!
We're sorry to hear that you're not loving that Symmetry Series case. Keep in mind, that case design has gone through hundreds of hours of testing to ensure it will hold up against the abuses of daily life. Additionally, that case is backed by our stellar warranty, so if anything happens to your OtterBox, we're more than happy to get you a replacement case. If you do end up running into any issues with your case, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
great view from the camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice clear plain case. I felt it was a litter over priced
I would recommend this to a friend