Customer Ratings & Reviews
- Model:
- 77-62807
- SKU:
- 6361908
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
Turns yellow
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very expensive case and it turnedyellow as it aged. Junk quality from a supposed premium company
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team for a replacement case, here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Shipping and cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took almost 2 weeks get it , and over price I will never buy anything from bestbuy again ....
No, I would not recommend this to a friendno, no, no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.case turned brown in a week, and no matter how careful I am the back continues to scratch to pieces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Smile,
We're so sorry this Symmetry Series case isn't looking so hot. We'd love to take things from the top with a warranty replacement along with some awesome maintenance tips which we trust will keep things looking fresh for a long time to come. Please feel free to click on over to our online Support/Warranty page and we'll get you taken care of!
Best,
OtterBox Customer Service Team
Mislabeled for iPhone 11
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mislabeled for iPhone 11, too small. Very inconvenient because I live hour away from nearest Bestbuy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ernie,
We're so sorry some wires got crossed during the purchase of this Symmetry Series case. This case was designed to fit the iPhone 11 (6.1-in display, dual camera) seamlessly, so we're puzzled to hear this. Is it possible you were sent the wrong case? Or do you have the iPhone 11 Pro (5.8-in display, triple camera)? Nonetheless, we would like to learn more about your situation so we can figure out the best way to help. Please don't hesitate to give us a call at 1-855-688-7269 and we'll take it from there!
Best,
OtterBox Customer Service Team
Not comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yah I didn’t like this that much. The material just wasn’t comfortable
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear that you had such an uncomfortable go of it with the Symmetry Series Case, JJ. That synthetic rubber edging generally lends itself to smooth handling for most folks, but we'll definitely make sure our quality Otters are aware of your concerns. Let us know if you have any questions about our other models, and we'll always be happy to help! 1-855-688-7269
Best,
OtterBox Customer Service Team
wrong size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit iPhone 12 its telling me this has to be 50 characters
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We see that you're leaving a review for a case for the iPhone 11, so that case will not be compatible with the iPhone 12. For any help finding the correct case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Not the best protection.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not compare to the commuter. My son cracked the back glass working a few months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Timmy!
We're sorry to hear about the damage to your son's device while in a Symmetry Series case! Though our cases are designed to greatly reduce the risk of damage to your device, there are still some variables that can't be predicted. Though we can't extend our warranty to the phone itself, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Bad Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had bunch of cracks on both sides right when I took it out of the box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case when you received it! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Yellowww
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each. The case is sturdy but it turned yellow in a month so it sucks
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Machinist,
We are sorry that this Symmetry Series Case turned yellow. This is understandably disappointing and we certainly want to help. When you have a moment, please contact us at the link below and we’ll gladly assist in any way that we can!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Hurts ear
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It hurts my ear when holding up to talk on phone. Poorly designed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! We appreciate your feedback about that case hurting your ear, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Idk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How am I supposed to review something that I didn’t receive
No, I would not recommend this to a friendBig Heavy Bulky
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this case. So big. So heavy. Not worth the price.
No, I would not recommend this to a friendCheap looking
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You are going cheap now and I am sure you will continue to decline
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bubba.
We're sorry to hear you feel that way. We would really like to hear your feedback about your case. Give us a ring at 1-855-688-7269, so we can get your thoughts passed up the ladder to our engineers.
Best,
OtterBox Customer Service Team
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t in stock when I went to pick it up. Canceled my order.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Msy21,
We're so sorry to hear this!
We hope this experience doesn't turn you away for good. We assure you we put forth every effort to ensure our cases will provide some of the best protection available to safeguard your investment and (while we might be a little biased), we think that it's something worth waiting for. In the meantime, if you have any questions or concerns, please feel free to reach out to us at 1-855-688-7269 and we would love to chat!
Warmly,
OtterBox Customer Service Team
Highly priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way over priced. The options at the store are very limited.
No, I would not recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but the bulk of the case is quite annoying
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the size of your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our Otters in the case design lab.
Best,
OtterBox Customer Service Team
Great company but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is bulky and uncomfortable to hold the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Gail!
We're sorry to hear about your disappointment with your Symmetry Series case. That is one of our slimmest case designs, but we'll be sure to get your feedback passed along to our design team. If you have any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Pretty Sparkle Design and Snug Fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mom originally bought it on sale for her XR but she didn't like how exposed her camera was since the back camera hole really supports the 2-camera iPhone 11 best so I took it for my 11. I do like the sparkle design on the back since it's a clear case. It helps the case feel less plain if you want to show off your color. It was difficult for me to get my phone in the case. I think part of it was fear I would scratch the phone up or mess up the side buttons so I knocked off a star for that. It was a tight squeeze no matter which way I tried to push the phone in but I finally got it in. It fits snuggly so it makes it feel more secure but I do worry about struggling to get it back out for cleaning. The buttons are all accessible tho. I also wish the bumper was thicker around the front and the camera hole. I worry it won't protect the screen / lenses as much if I drop it but the rest of the case feels pretty solid in terms of protection. Hopefully it protects the phone well. This is my 2nd otter box ever and the last one lasted a long time and did keep my old iPhone in good shape.
I would recommend this to a friendGood case for my iPhone 11
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great case for my iPhone 11. I like that it offers protection and shows the color of the phone.
I would recommend this to a friendGood protection but not scratch resistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to buy a clear case for my iPhone 11 Pro Max Midnight Green and thought this would be the perfect fit. Design wise, it covers the entire phone and is really tough. However, contrary to what the packaging label says, this it not at all scratch resistant. It is extremely hard to put on and you would be scared of getting scratches on your phone during the struggle to put it on. Also, after you somehow put it on, it would be again difficult to take your phone out of it. Also, during this tussle, the case would get scratch/stretch marks on the inside and would not look nice at all. I had to replace it with the apple leather case which is the same price. In short: 5 stars for protection (taking their word on it) 1 star for ease of use 1 star for scratch resistance
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Symmetry Series case! That case is designed to be a secure fit, but not to the point that it becomes too much of a hassle. Over time, that OtterBox should begin to "break-in" and be a bit easier to remove and install. We're bummed to hear that your troubles with the case caused you to go with another product, but we truly appreciate your feedback, and we'll be sure to get it passed up the ladder to our Case Design Otters.
If you ever have an issue with an OtterBox product in the future, please don't hesitate to reach out to us at 1-855-688-7269. We'd love to get you helped out!
Best,
OtterBox Customer Service Team