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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 3,766 reviews
  • Rated 5 out of 5 stars

    Does it job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally like the case. It does its job without being bulky. I bought the clear case because I still wanted to see the red color of my iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just what i expected when i ordered it. Thanks a lot and have a great wffing day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case is beautiful and it has already protected my phone from a fall. I have to say, I received my phone because my I phone 6 no longer worked properly. I set up time to go to the Geek Squad to transfer my phone information and it was worth every penny. He showed me the nuances of my phone and put the case and glass protector on for me, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for my daughter It protects her phone and it’s not bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr RR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case was easy to install and is not slippery when picking up the phone. The sides have small slices that make it very helpful picking it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice protection for my phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good replacement for case that started to peel. The case seems sturdy and the sparkles add a nice decorative touch to an otherwise plain plastic case. I received it very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glamorous

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was searching for a simple, protective case that would still display the color of my phone and this was the perfect fit! I love anything sparkly or with glitter and this is just right. Not too gaudy or overwhelming, it’s the perfect case!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit to phone and adds edge protection plus the Best Buy employee knew exactly how to install it on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    extreme protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dropped my phone off a 50 foot rollercoaster and it hit the rails multiple times on the way down. didn’t even phase this case. minor scratches. HIGHLY RECOMMEND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 11 Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case.I really like it. Would recommend it for this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great amazing love it is the best very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This case is the best I have ever had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super sleek and high quality. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal on a good case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price . Good protection. Fancy Glitter look.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK product, but get used to making warranty claims

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works, that said, I have now had two warranty claims on this product in 3 years. Clearly OtterBox has been slipping in quality. Each claim costs you 10+$ to ship the new item

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love love love my new clear case. It also protects my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this cover. Have bought it consistently each time I wanted to change the cover on my phone. I have dropped my phone and my bird loves to bite at it, and it is incredibly tough!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone back cracked by 30 inch drop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the case for a year and there have been a few drops. Survived face down (I have a screen protector). Survived corner drops. Epic fail on flat back drop from below waist height. Hard shell case - no cushion. Darn. Functionally, difficult to take off. I suppose the tight fit could be celebrated, however, a clear case does need to be removed semi-frequently to clean the inside as eventually dust/debris will accumulate. The clear case also started to look old at six months. Next case will be a softer case that can cushion a fall and I'll stay away from clear.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello,

      We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great case. Fits perfectly as well. I highly recommend this case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case edges turn dirty yellow after 4-5 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replced this today with identical case, see photo after 5 months of use compared to new one. My daughter wanted to replace it, but i would pick a new type given this result.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your daughter's Symmetry Series case ended up getting discolored! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you experience these issues again, feel free to call us at 1-855-688-7269, and we can get you taken care of with a replacement case.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Avoid

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yellows and stretches and is ugly and does not protect your phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We're very sorry to hear the Symmetry Series case wasn't quite what you were hoping for. We get how that can be a bit discouraging. As far as the yellowing and stretching goes, there are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If your phone took on a bit a damage while under the watch of your OtterBox, we can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.

      Kindly,
      OtterBox Customer Support OtterBox

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