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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,766 reviews
  • Rated 5 out of 5 stars

    I like the case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the design and sparkles. I’ve always had otter box cases and they’ve always been strong and dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    really cool case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really cool case, looks good and fells good aswell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is always a superb product! Protection is a must with the cost of phones today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid case, hasn’t left me down yet and it has survived some hard falls

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great protection of phone wish It was a box like other box made in the past but overall very pleased with item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My case is sturdy and my daughter loves it! The raised lips offers protection against drops. Love the case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hood

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for your phone, if you like something clean and resistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Phone Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otter Box phone case fits my iPhone 11 like a glove. Very satisfied with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this case for my wife and she loves it. Very stylish and great protection for her new IPhone 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable, protects phone if dropped, nice and slim to fit in a tight space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows me to see my purple iPhone. I only trust Otterbox and so far this has held up great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the sparkle!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sparkle! Also feels like it will protect my phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sturdy case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this protective case for my wife's new iphone11 and it fit and looked great. Just what she wanted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case from OtterBox

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfect on my iPhone. No hassle or problems. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great clear case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case feels great to hold. Not too slippery. Also tight but easy to get on and off if needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box for I-phone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sturdy product. I would have preferred some form of protection that covers the face of the phone. It’s still offers the best protection of any case on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i loves this case and it fit my phone so well and it was so cute

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a colorful phone, it was nice to have a secure case without covering my color. I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox symmetry iPhone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box never fails! A good case with not too much bulk but the right amount of protection.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    USED SOLD AS NEW

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this online and picked it up, only to find it was a "used" item. I don't even know if it is a genuine Otter Box item. The item was not wrapped as you would expect and had no product information associated with it. It was scuffed up and had finger prints all over it. I would have returned it but I don't have time to fool with it. This is the second time I have purchased merchandise from Best Buy described as "new" but was "used."

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We apologize for any inconvenience you've had with the Symmetry Series case. We get how this can be a bit of a frustrating experience. We're unsure of what exactly happened here, but we're confident our friends at Best Buy will be able to help get this sorted out for you. If you have any other questions or concerns though, please don't hesitate to give our customer service team a call at 1-855-688-7269.

      Kindly,
      OtterBox Customer Support OtterBox

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