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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 3,766 reviews
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fine for us. Nice product. Good product easy to use Like it very much. Works well at breakfast and dinner.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that your Symmetry Series case is working well for you! We design our cases to be tough during every meal, so if there's anything holding your OtterBox back during lunchtime, then please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case for the IPhone 11!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wanted a good case for her iPhone 11 and she loved this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve dropped my phone multiple times and it hasn’t cracked!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slippery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning it. It’s slippery and the bottom back was sharp, it’s a beautiful case, but I didn’t like how the sides looked. You couldn’t really see my purple iPhone because the sides were rubberized. This won’t stop me from buying otterbox, I just don’t care for the Symmetry Series

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Gabby,

      We're so sorry this Symmetry Series case didn't work out for you this time around. This case was designed to slip in and out of pockets with ease, but we understand how it's not for everyone. If you're looking for something different, please feel free to check out our other cases on our OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son and he loved it and at a great price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick delivery. Product was as described and arrived with no damage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and works well with the wireless charging. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent PRODUCT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to assemble, fits perfect, and great addition to your phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Discolors after a few years so plan to replace

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear shield discolors after some use so know you will have to replace within a few years.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately the staff members pointed me in the right direction for this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new OtterBox cell phone case! It looks great on my lavender phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox to protect new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new OtterBox to protect the new phone. It is strong and durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use takes great pics apps are easy to get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sturdy cover for the iPhone. A little pricey for what it is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Bought one for my old phone now bought one for my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbocc

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need protection for your iphone, this is a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a really really really really really good case

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It does the job, but...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very “clunky”. Not the streamlined fit that you expect. The edge bumper does not protect the back of the case, so it slides around very easily and scratches appeared after one day of light use. I exchanged this case for a clear Supcase. The Supcase is far superior in fit and finish and a quarter of the price.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi WestcoastJ,

      We're bummed to hear this Symmetry Series case didn't work out for you.

      This case is one of our most streamlined series. That being said, we designed it with specific dimensions to maximize protection. A change in specs isn't on our road map, but we're always evaluating new case options and we'll be sure to pass your feedback to our Otters in the lab for future analysis.

      For future reference, we have a great warranty that'll cover cosmetic complications, including scratching. We hope this experience doesn't turn you away for good because we genuinely put forth every effort to ensure our cases will offer some of the best protection available to safeguard your investment. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Cool case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good but gets stained if you use the red iPhone in it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and durable! I would recommend this to everyone.

    I would recommend this to a friend