Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 3766 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend

Customers are saying

Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 3,766 reviews
  • Rated 5 out of 5 stars

    Hreat

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All worked just like it was supposed to work. All was well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone seems to work great, I upgraded from an I-6

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For my daughter's Iphone.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter purchased this for her Iphone she loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Turned yellow.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turned yellow within a few months. Worked great for awhile as far as falls and drops.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey, Britt!

      We're sorry to hear that your Symmetry Series case has discolored! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my son. He is living his new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product. Worth it

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. It works really well and protects the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing bad to say about this case. Works perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scratch

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this thing less than a week and already have a big scratch on the back of it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the scratch on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team about that issue here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case for my daughters iPhone 11

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality!!! Will buy one for my wife’s iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fit, durable, budget friendly, & kid approved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this case! Very durable! We only use otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product Love it I would recommend to anyone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always stop everything but so far no damage to phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Case. Lifetime warranty can’t ask for anything else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is as we expected. Good purchase. Yes

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay case

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but the clear turned yellow after 2 weeks.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Mike!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Awesome for m teenage son

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable for my teenagers very busy lifestyle.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it's supposed to do.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She likes it. Protects her phone for now. Will see how well it does its job in the long run.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're liking that Symmetry Series case! If there's anything keeping this from being a 5-star experience, please don't hesitate to reach out to us at 1-855-688-7269, so we can get your thoughts passed up the ladder to our design team.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    a must have for any new phone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clear case I got for my new YELLOW iphone 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good cover

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and hard cover. No worries in case of dropped

    I would recommend this to a friend