Customer Ratings & Reviews
- Model:
- 77-62808
- SKU:
- 6361902
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
OK for thinner profile protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s OK. If you want a thinner profile case, it’s good but it doesn’t offer the front protection that the Otterbox Defender has. Easy to install and not having a screen is good because those were junk and I always removed them anyways.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi addy,
We're so sorry you're not exactly loving this Symmetry Series case. If you're looking for an extra line of defense, please feel free to check out our awesome screen protectors on our official OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!
Best,
obcst
Good case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son on Christmas and he loved it
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great great great great great great great great great
I would recommend this to a friendOtter box for XR/11
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for what it is I just wish they still had XR cases instead of this case being for the 11 and can fit the XR leaves open gap on my xr
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Nick!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about not liking that your case is also compatible with the iPhone 11, and we'll be sure to let our design team hear your thoughts! If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Clear case to protect the new iphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased case for additional protection for new phone
I would recommend this to a friendAdequate protection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was adequate although the OtterBox commuter offers more protection. The case is so inflexible that it goes on easily but trying to take it offIs a challenge as it almost feels as though you’re going to break the phone getting the case off.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Neil!
We're sorry to hear about your frustrations with your Symmetry Series case! We appreciate your feedback about the tightness of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
not too bulky but it lacks comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just didn't like the rugged material on the back.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far its good, 1st time iphone owner and accessories
I would recommend this to a friendCase and Plastic Separating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case has only been on the phone 6-7 months with very little dropping but the plastic is starting to separate causing us to look for another case already. If you can get this on sale then good buy but not for 50 dollars.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Techy,
We're so sorry to hear this. The good news is we have an awesome warranty that's calling your name. Please feel free to visit our online Support/Warranty page on our official OtterBox website, and we'll get you back on track to sturdy security!
Best,
OtterBox Customer Service Team
Nice case but quality of the out coating poor.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case showed scratches greatly after a few days of use. Felt the case protected the phone but after two weeks I am guessing it wouldn’t look very nice.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case isn't looking so hot!
Protection is our priority, but we understand how aesthetic attacks can be discouraging. The good news is we would like to take things from the top with a warranty replacement along with some maintenance tips that should keep things looking great for a long time to come. Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Warmly,
obcst
Clear Case ok but scratches over time
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much use in having a $1,000 phone all glitzed up on finishes, add a clear case and then within a year of use, clear plastic case scratches and phone is no longer is a nice look.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jason!
We're sorry to hear about the scratches on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Camera Cut Out Too Big for XR
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised as an iphone XR/11 case, however it is more appropriate for the 11. While it fits the XR, the camera cut out is too big for the XR and it does not look like it was made for that phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. We greatly appreciate your feedback about the camera opening, and we'll be sure to let our design team know about your experience. Rest assured, our engineers have put that case design through extensive testing to ensure it will provide the protection we demand for both devices. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Solid decision
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit pricey retail value but if you buy them on. Sale they aren’t too bad, mine lasted two months after the year warranty. Would buy agin as they are solid just when on sale.
I would recommend this to a friendjust ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.otterbox for iPhone.....another family member has one and dropped iPhone...shattered back of phone, otterbox cover did not protect as claimed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your family member's device. While our cases are tough, that are still some variables that we're unable to predict. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we'd be more than happy to get your family member a replacement case. All they have to do is give us a ring at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
iPhone case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice when u first buy it but after awhile it does change color to a dirty brown from all the times picking up your phone and from all the wears. I think it’s time to buy a new one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the heads-up on the aesthetic ailments your current Symmetry Series case is suffering from. Although protection is our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping. To that end, feel free to ping our friendly Otters via the link below, and we'll be glad to help clear things right up with a brand-new warranty replacement!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Otter box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I swear by the otter boxes but this one was not up to their quality standards. It cracked the first time my daughter dropped her phone. I’ve never had that happen with one before.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your daughter's Symmetry Series case cracked so quickly! That's certainly unusual, and we'll be sure to let our design team know about her experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
Really protect the phone but not the best for the
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case scratch really easy and can be notice right away. Really difficult to remove phone from it not like other Otterbox i have owned before. Will change it soon. Really expensive for the quality you get.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Leonardo!
We're sorry to hear that your Symmetry Series case hasn't lived up to the expectations set by your previous OtterBox cases! We appreciate your feedback about the scratches on your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our stellar Customer Service Team, so they can get you helped out. You can contact us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Warranty is great. Case not so much.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case cracked on the corner within a week. Otterbox replaced no problem. Time will tell if it was just one bad apple or the whole bunch. 5 stars for the otterbox customer service brings this up to a 3 star rating.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bendo,
We're so sorry this Symmetry Series case didn't go the distance! We're glad we were able to take care of you and we're confident that warranty replacement will be better able to withstand the pressures of protection this time around. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd love to help!
Cheers,
OtterBox Customer Service Team
Hard to grip
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife. She wanted to see the color of her new phone. Wants to take it back because it is to slick of a case. No texture to hold on to.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your wife's disappointment with her Symmetry Series case! We appreciate your feedback about that case, and we'll be sure to get your thoughts passed up the ladder to our design team. Though not clear cases, we do have some other case series that provide a bit more grip. Give us a ring at 1-855-688-7269 if you're interested in learning about some of those other options!
Best,
OtterBox Customer Service Team
All That Glitters!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Otter Box case is attractive in with the color iPhone 11. I can imagine because if the brand that it’s durable, but the price was too much. I actually returned it for something similar and less expensive.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Shawn!
We're sorry to hear that you weren't totally satisfied with your Symmetry Series case! We're bummed that the price caused you to return the case for another one. We hope to see you again in the future! If you ever have any questions about our cases or warranty, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team