Customer Ratings & Reviews
- Model:
- 77-62808
- SKU:
- 6361902
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
no, no, no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.case turned brown in a week, and no matter how careful I am the back continues to scratch to pieces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Smile,
We're so sorry this Symmetry Series case isn't looking so hot. We'd love to take things from the top with a warranty replacement along with some awesome maintenance tips which we trust will keep things looking fresh for a long time to come. Please feel free to click on over to our online Support/Warranty page and we'll get you taken care of!
Best,
OtterBox Customer Service Team
Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Helps with protection but makes your phone do crazy stuff—sometimes touch doesn’t work—no response, other times super sensitive and opens up stuff on its own without intention
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sue,
We're so sorry to hear this is happening! That's definitely not normal. We'd like to get to the bottom of this and hopefully resolve the issue. Please feel free to ping us on our OtterBox website and we'd love to help!
Best,
OtterBox Customer Service Team
Only backside protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple - almost cheap-like - phone case. I like Otterbox cases, but this one did not come with glass shield protector and seemed a little shy if quality. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you weren't impressed with your Symmetry Series case, and we're bummed that you chose to return it. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We hope that you choose to give OtterBox another shot in the future.
Best,
OtterBox Customer Service Team
Otter box case is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case prior and my phone dropped three times. On the third drop the case cracked. I bought this item again only because it lasted longer than other cases
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sharron!
We're sorry to hear about the damage to your Symmetry Series case! Did you know we have a great warranty? If you have another damaged OtterBox in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone screen was already cracked when it arrived
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this item in a timely manner...It’s okay so far.. Although it’s not what expected.. I only purchased this item due to price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lynn,
We're so sorry this Symmetry Series case wasn't exactly what you were expecting. If you're looking for something different, please feel free to check out our other cases on our official OtterBox Website. In the meantime, if you have any further questions our concerns, please feel free to touch base at (855) 688-7269 and we'll always do our very best to help.
Kindly,
obcst
Cute
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually get my cases from TJ Maxx but it was closed and this was the cheapest I could get. Works fine
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jayyyyyy,
We're happy to hear the case is working out for you! Is there anything we can do to take this review from three stars to five? Feel free to contact us through our website, if you should have any further questions or comments.
Best,
OtterBox Customer Service Team
Just Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does protect the IPhone, but it feels loose and it shows too many fingerprints. I was constantly wiping it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chris,
We're so sorry this Symmetry Series case isn't looking so hot. Rubber can loosen up over time, but that's why we have a stellar warranty that covers these kinds of things. As for the fingerprints, we have some great maintenance tips that should keep things looking fresh for a long time to come. Give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Basic case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a very basic case. Wouldn’t have gotten other than I’m going to be upgrading my phone soon and didn’t want to spend too. Uch
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Bill!
We're glad to hear that your phone is being protected by your Symmetry Series case! If there's anything specific keeping this from being a 5-star experience, we'd love to hear your feedback. Please give us a ring at 1-855-688-7269, so we can pass your thoughts along to our design team.
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay my phone broke with it tho so l don’t recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kimberly! We're so sorry to hear about your unfortunate experience with the Symmetry Series case for your iPhone 11/XR. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok I didn’t see that it was a sparkling cover so I gave it away so not really sure how it held up order something else from otter box
No, I would not recommend this to a friendLike the clear cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the cover’s side and top thinker then the minimal covers I’ve use on my other iPhones. The thickness makes the phone awkward in my hand.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Laura,
We're so sorry you're not exactly loving the fit of this Symmetry Series case. This case was designed with specific dimensions to maximize protection, but we understand where you're coming from. We'll make sure to pass your feedback to our engineers for future consideration. If you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team
Quality, at a cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems durable. Very pricey. Had there been more of a selection, I would have chose something less expensive.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thanks for the feedback, it is truly appreciated! Although we've never strived to be the lowest price point around, you can rest assured that we've put forth every effort—from design and materials to manufacturing and post-production testing—to ensure the Symmetry Series Case, as well as our other models, will provide the very best protection available to help limit the potential for any unsavory outcomes. If we can ever be of any Otter assistance down the road, just give us a call at 1-855-688-7269 and we'll get right on the case!
Have a great day!
OtterBox Customer Service Team
Think about it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but not great but hey I dropped it so who's really at fault lol.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, let us know about your experience.
Best,
OtterBox Customer Service Team
iPhone 11 case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iPhone 11 case Not very happy with the return for a better one scratch is easy and it makes your phone echo because it’s made of plastic
No, I would not recommend this to a friendPretty but that’s where I stop!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it at first I have the lavender iPhone 11 and the cover has lavender glitter in it. The buttons on the sides of the phone don’t work! Every time I wanted to do a screen shot it took me forever to the point where I’m now taking the cover off and this is after my son removed the covers buttons. It didn’t help! I’m so sad because I loved it and I’m angry because it wasn’t cheap and now I’m stuck with it!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Angie!
We're sorry to hear about your disappointment with your Symmetry Series case! It's definitely unusual to hear about the buttons not working. If removing and reinstalling that case didn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Xx
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t have enough grip. It feels slick. Afraid I will drop my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it's just ok. it is what it looks like but scratches too easily for the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you helped out. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Cover
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The protective case seems fine. The service was poor.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're happy to hear the Symmetry Series case has been suiting your needs so far, but we're sorry to learn your purchasing experience wasn't perfect. We're confident our friends at Best Buy would be happy to sort this out for you though. Our Otters are also always available at 1-855-688-7269 if you have any questions or if there's anything we can do to help.
Warm regards,
OtterBox Customer Support
is Ok.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I end up returning mine and getting the clear case from Apple. The edges on these were dull compared to Apple's.
No, I would not recommend this to a friend