Customer Ratings & Reviews
- Model:
- 77-62808
- SKU:
- 6361902
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item, it was my fault, it had glitter and I’m not a glitter girl
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Heather,
We're so sorry this Symmetry Series case didn't work out for you! We offer this case in a clear option as well. Check it out below. In the meantime, if you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd love to help!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-pro-clear/6361901.p?skuId=6361901
Best,
OtterBox Customer Service Team
not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there are better and cheaper priced cases out their, that wok just as well,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jen!
We're sorry to hear that you're not loving that Symmetry Series case. Keep in mind, that case design has gone through hundreds of hours of testing to ensure it will hold up against the abuses of daily life. Additionally, that case is backed by our stellar warranty, so if anything happens to your OtterBox, we're more than happy to get you a replacement case. If you do end up running into any issues with your case, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
one of two phones still works after three weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought two new iphones. one slready stopped working
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear one of your two new devices has somehow stopped working. That doesn't sound like anything to do with the OtterBox Symmetry Series Case, so we'd definitely suggest touching base with Apple to get their thoughts.
If you do have any Otter questions, feel free to give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Pricey for what you get.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey for what you get. You can do better.... do some searching.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not impressed with your Symmetry Series case! Rest assured, that case design has gone through hundreds of hours of design testing to ensure it will hold up to the abuses of daily life. Additionally that case is backed by our stellar warranty, so if anything happens to your case, we're happy to get it replaced.
We'd love to hear some more detailed feedback about your feelings regarding your case. Please give us a ring at 1-855-688-7269, so we can get your thoughts passed along.
Best,
OtterBox Customer Service Team
great view from the camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice clear plain case. I felt it was a litter over priced
I would recommend this to a friendOkay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay protection, not as much as we expect from an Otterbox though.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has fallen short of your expectations. We'd really like to hear your thoughts about that case. Give us a ring at 1-855-688-7269, so we can pass your feedback up the ladder.
Best,
OtterBox Customer Service Team
All Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use this product on my prior phone - no problems or concerns.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you've had good luck with your Symmetry Series case in the past! If there's anything specific about this particular case that kept you from rating 5-stars, give us a ring at 1-855-688-7269! We'd love to hear your thoughts.
Best,
OtterBox Customer Service Team
Just average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume seems to have a glitch. Doesn’t really impress me
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case is giving you some issues with the volume button on your Symmetry Series case. We'd suggest removing your case and reinstalling your case to see if that helps to get things properly aligned. If that doesn't help, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is not so great but a good case thus far but we will see
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kevin!
We're sorry to hear that your Symmetry Series case isn't fitting well! We'd love to get some more detailed feedback about this. Give us a ring at 1-855-688-7269, and we'd be more than happy to pass your thoughts up the ladder to our design team and get you a replacement case if necessary.
Best,
OtterBox Customer Service Team
Gets dirty too easy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets dirty to easy. Even after washing. Never actually got dirty. Just after time the same dirt and dust makes it change colors and have only had it a month. Kind of gross
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
"Gross" wasn't exactly what we were hoping for with this Symmetry Series case. Protection is our priority, but we completely understand how cosmetic complications can be disheartening. The good news is we have a stellar warranty and we'd love to help you get a brand-new case along with some maintenance tips that should keep things looking fresh for a long time to come. Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Cheers,
OtterBox Customer Service Team
Pretty good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case just doesn’t protect like the defender case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tracy!
We're sorry to hear about any disappointment with your Symmetry Series case! While not as robust as the Defender Series, that case style has still been through hundreds of hours of design testing to ensure it will protect against the daily abuses you may throw at it. That being said, if you're needing something more rugged, then the Defender Series may be more your speed.
If you have any questions about the differences between those cases, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best case but nice to have a backup on hi and
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're sorry to hear that you're not loving your Symmetry Series case! We'd love to get some more specific feedback about that case from you to pass along to our engineers. Give us a ring at o1-855-688-7269, so we can hear your thoughts!
Best,
OtterBox Customer Service Team
Great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a phone case and this one was on sale
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ryan,
We're so happy to hear you decided to give this Symmetry Series case a shot!
We assure you this case will prove itself time and time again. Please feel free to give us a call at 1-855-688-7269 if you're still unsure and we'd be happy to boost your confidence!
Best,
OtterBox Customer Service Team
Too pricey for what you get!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too pricey for a shell and no face protection!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tony!
We understand your apprehension based on cost, but we believe the value of the unit is well worth the high quality protection and design, limited lifetime warranty, and amazing customer service that comes with your OtterBox!
If you would like added display protection, the Symmetry Series Case is compatible with Alpha Glass and Amplify screen guards.
If you have any other questions regarding your case or the screen guards we have mentioned, simply give us a call at 1-855-688-7269 and we'd love to help in any way we can!
Best,
OtterBox Customer Service Team
Yellowed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case yellowed so quickly, and now my white phone looks a nasty yellow-grey color. I specifically paid more for a quality product instead of a cheap one from Amazon so it wouldn’t yellow, but that’s exactly what happened.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.
Best,
OtterBox Customer Service Team
Used Product Sold as New During COVID Crisis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Selling a used cellphone case marketed as a new item for $50 is unacceptable - at anytime. Picked this one up on 6 Apr during the pandemic to protect my new phone (old phone broke so do not judge me please). I used the non contact pickup of the case for obvious reasons. Best Buy taking precautions? I do not think so... Unacceptable on several levels but selling something like a used cellphone case - something I place next to my face, etc is deplorable. I never leave reviews for anything but this time it was warranted in my opinion. I have a Best Buy credit card and they are usually my go-to for electronics. Not likely in the future!
No, I would not recommend this to a friendScratches easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case scratches easily, but advertises that it's scratch proof. Not true!!! It was returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches on your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. If you ever run into issues with an OtterBox in the future, we have a great warranty, so please feel free to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
iPhone 11
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Cracked screen 2 times. No protection for the screen. Bought a different type of otter box from amazon. No problems with this one. Should have done that in the first place
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tuey,
We are genuinely sorry to hear your phone took a fall and came out damaged under the Symmetry's watch. We preform extensive tests on our Symmetry Series cases to ensure it will meet our high standards of protection. However, each drop is subject to many variables we cannot predict. Although we cannot extend our warranty to your phone, we would be more than happy to get you a brand-new case. Please don't hesitate to ping us on our OtterBox website, and we'll set that up with grace and haste.
Best,
obcst
Not very durable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is not very good, right after buying it it showed scratches, just from carry in my purse. Would not repurchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches on your Symmetry Series case. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Pretty Case but poor overall quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this case when I first got it. However, the wear and tear of the back of the case already looks terrible. Purchase only 2 months ago.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Case!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the wear and tear, and we'll be sure to pass your thoughts along to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team