Customer Ratings & Reviews
- Model:
- 77-62808
- SKU:
- 6361902
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the Symmetry Series Case's excellent protection and snug fit, frequently praising its quality and ease of use. Many appreciate the case's clear design and available colors, while some find it slightly bulky or lacking in grip. The case's scratch resistance is a point of contention for some users.
This summary was generated by AI based on customer reviews.
get better protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my iphone XR glass case completely shattered and I had to buy a whole new phone while in this case. The phone was less than 2 years old when this happened.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We are so sorry to hear of the damage your iPhone XR sustained while covered by the Symmetry Series case. Everything we do is to help limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk.
We regret that our warranty cannot be extended to your Apple device, though we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Poor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful, case was put on for less than a week, and it has no coverage. First drop ruined the back phone. Phone back is absolutely shattered now. Case never even fell off, stayed on with no coverage
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Do not buy this case! It does not properly fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the case on my phone and It was very small... very disappointed since I spent 50$ on a case for my new phone and it ended up not fitting. Get the case somewhere more reliable and can help you put the case on...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Nick,
We're so sorry some wires got crossed during the purchase of this Symmetry Series case.
This case was designed to fit the iPhone 11 (6.1-in display, dual camera) seamlessly, so we're puzzled to hear this. Is it possible you have the iPhone 11 Pro (5.8-in display, triple camera)? Nonetheless, we would like to learn more about your situation so we can figure out the best way to help. Feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!
Best,
obcst
Bad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not cover your phone if it cracks or breaks shattered the back of my iPhone 11 and outbox wouldn’t replace my phone I will never use them again!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Mike,
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Checked upon delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We diss curb side pick up but the item was damaged and we were told no returns due to COVID which I understand but if a product is expensive and cracked upon delivery it should be credited back
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jody!
We're sorry to hear that you received a damaged Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a emplacement. Reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Mistakes happen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a lot of cash for a piece of plastic that you can hardly see. Makes no impact on the phone, I am sorry that I purchased this item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not happy with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. If you run into any issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
OtterBox faded in less than a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have always been bullish on OtterBox products, but with the IPhone 11, I am completely disappointed. Other similar products at less money are readily available.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pierce,
We're so sorry you're feeling as though the price of this Symmetry Series case isn't quite in line with the quality it adds to your overall iPhone experience. We assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment. We hope this experience doesn't turn you away for good.
Best,
OtterBox Customer Service Team
Waste of money. These protectors do not stay on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money and buy a different style lens protector. These lens protectors do not stay on the camera lenses. One came off with a dust removing, sticky pad.
No, I would not recommend this to a friendCost too much
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost too much. And the sales person was not able to find me a suitable case to use in replacement of the one he try to upsell me on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're feeling like the cost of the Symmetry Series Case isn't quite in line with the value it's intended to provide. While we've never strived to be the lowest price point going, we definitely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection and performance available. If we can ever be of any Otter assistance, just give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Missing button after 27 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume buttons came out after 27 days of use. Found one on the ground, haven’t found the other yet. Wish I bought a cheaper one on Amazon instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the volume buttons on your Symmetry Series case have fallen out! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
bad case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not fit my phone. With covid I couldn't got in the store to exchange it and now the return has expired
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi phonecase,
We're so sorry to hear the case didn't fit your phone. Just to clear things up, was the product too large or too small? Either way, feel free to give us a ring at 1-855-688-7269 and we can troubleshoot this further for you.
Best,
OtterBox Customer Service Team
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not protect screen at all. My screen protector broke the next day and the top part of the case hurts face. Very sharp!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this happened. To clarify, were you using an OtterBox screen protector? We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at 1 (855) 688-7269 and we'll dive in with the assist!
Best,
OtterBox Customer Service Team
Leaking glitter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible... bought this. The package was opened. And the case had a crack in it. It started to leak glitter all over the place.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Danie!
We're sorry to hear that your Symmetry Series case arrived damaged! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter box is crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Kate Spade cases before this one and my screen shatters after dropping it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nickie!
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Unhappy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case was great at first but has fallen apart and I am getting no response from the company in email or over the phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We apologize for any frustration. Due to the ongoing COVID-19 global outbreak, our call center is closed for the time being for the health and safety of our employees. We're still here to help though. Please feel free to set up a warranty on our OtterBox website and we'll get you back on track to sturdy Symmetry security!
Best,
OtterBox Customer Service Team
Very poor case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like it. It was the wrong size case and it looked like it was made for an IPhone 11 and not an iPhone XR.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Joy!
We're sorry to hear about your disappointment with your Symmetry Series case! While that case was designed to fit the larger camera bump of the iPhone 11, it is also totally compatible with your iPhone XR. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
phone still cracked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had a little over a year any my phone still cracked...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .:(
We are so sorry to hear that your iPhone was somehow damaged while under the watch of the Symmetry Series case. Everything we do is in an effort to limit the potential for such outcomes, and it's disheartening when things don't always work out how we'd like them to. Unfortunately, any given drop/impact is subject to some unique variables that are at times beyond our control, and we're unable to guarantee that all exposure to risk will be removed.
Our warranty won't be able to help with device repairs, but we'd very much like to get you set up with a new OtterBox for a fresh start from that side of things. Please feel welcome to give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Best,
OtterBox Customer Service Team
NOT FOR IPHONE XR
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says this is for iPhone XR. Definitely not. It does not fit my iPhone, case was too big. Very disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. This is strange to hear because this Symmetry Series case was designed to fit the iPhone Xr seamlessly. We'd like to look into this more. Please give us a call at (855) 688-7269. If needed, we can easily set up a warranty!
Best,
obcst
The case did not last me a full year.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is cute but this case did not last me for a full year so I went back to using the Otterbox commuter case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case didn't last! Did you know we have a great warranty? Don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! This does not make my phone bulky and still great protection.
I would recommend this to a friend