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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 3453 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are pleased with the Symmetry Series Case's protection, fit, and ease of use, frequently citing its lightweight design and good value. Many appreciate the case's slim profile and effective grip. While some users noted that the case may yellow over time and is not completely scratch-resistant, the positive feedback on protection and overall quality outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 3,453 reviews
  • Rated 5 out of 5 stars

    Had the same case for over a year!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work with pallet jacks every morning and with the case, my phone had survived multiple high-speed falls a week. Never cracked or damaged in any way. Case was still waterproof and tightly sealed even after a year of constant and heavy use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I careful with my iphone but when I do it's safe enough not to break with this case

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to take off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case is difficult to get on and off, but otherwise is a good case. Very durable and sleek.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with installing and removing your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Durable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable cover that protects phone from all covers and prevents phone from breaking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that does the job well. Things to note in case these are important to you: It does keep some fingerprints, but with the white phone it doesn't seem too noticeable. More noticible on a black phone. The buttons aren't the easiest to use, but not terribly hard either. Still am happy with the purchase so far after about a month or so of use.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better case than the standard otterbox. It is more secure and should last a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox clear iPhone case cover is of a good quality and is sturdy. The clear case allows you to see the beauty of the iPhone it covers. What’s especially convenient about the case is it allows for wireless charging without having to be removed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok tight fit my son like it don’t know how well this would hold up

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits well and is sturdy, but has some scratches on the bumper edge after only 2 weeks.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Roxy,

      Uh oh, sounds like this Symmetry series was working so hard to protect your iPhone, it forgot to look after itself! We apologize that your case is suffering from some bumper scratches, but not to worry - our stylish Otters are ready to clean up this cosmetic casualty with a warranty claim. Just give them a call at 1-855-688-7269, and they'll send you a sleek new replacement case in no time at all!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Clear case to show off your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the clear case as I have a rose gold I-Phone, the only drawback is with it being perfectly clear, it will show any scratches.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Gubs57,

      Stylish and protective?! What more could you ask for?

      No scratches, it sounds like. We so apologize that this is happening, and our stylish Otters will be more than happy to smooth out this cosmetic issue with a warranty claim! Just give them a ring at 1-855-688-7269, and they'll outfit you with a spotless new replacement case!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Not as sturdy as I had hoped. Replaced w/another

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not as sturdy as I had hoped. Concerned that if I did drop my phone the otterbox would not protect as I wanted.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there ceecee,

      We so apologize that this Symmetry series didn't entirely meet expectations! While we completely understand your apprehension, rest assured that the Symmetry passed all of our extensive tests to ensure maximum device protection. We're totally confident that it should keep that iPhone safe, but if you're still searching for something a little more rugged, we might suggest taking a peek at our Defender Series Pro. This case integrates multiple layers that are ready for anything! Feel free to check it out via the link below, and if you have any further questions, our friendly Otters are just a call away at 1-855-688-7269!

      https://www.bestbuy.com/site/otterbox-defender-series-pro-modular-case-for-apple-iphone-7-and-8-black/6296130.p?skuId=6296130

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection but don’t like the clear cover which can show scratches and so on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy but not chunky or bulky or heavy. My sister loves it. Now I don’t have to worry about her new iPhone being easily damaged through regular use.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Like clear color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice. Not bulky. Let’s color of. phone show. A little difficult to reach the side buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case for my kid’s phone. She is clumsy af, but the case did its job

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case allows you to show off the iPhone without completely covering it while protecting it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    great case for the iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is easy to put on your phone and feels great to hold and protects awesome

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone often and I’ve had this case for 3 months now and my screen is safe!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gift purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case, bought a couple for my cousins that needed replacements for their current cases. they also like to stash card-like items between the case and phone, and it worked really well. nice slim case, good coverage, sturdy feel

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case high price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but moderate price point. Can’t teally beat the protection it provides though

    I would recommend this to a friend