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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2191 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series case's protection, fit, design, clarity, ease of use, lightweight nature, and price. Many appreciate its slim profile and how well it protects their phones. However, some customers are negative about the case's tendency to scratch, its lack of grip, and limited color options. A few also mentioned that the case is not as bulky as some alternatives.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 2,191 reviews
  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went from an Android phone to an IPhone. So far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Low profile, durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice on phone, durable. Edges are a little sharp.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good case, stylish, sleek, very nice. i would buy it again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth for the price, nice color for the gold iPhone 8 Plus

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this it was a gift from my son and I like it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute case and not as think as the other ones. Enjoy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not clunky like most otterbox cases. Does a good job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The on off button and the volume buttons are too stiff

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox - Commuter Series Case for Apple® iPhone®

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case doesn't give full protection for thin iPhone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, good product, good quality and protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter to use. She liked it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Protects phone from accidental breaking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always trusted my phone to this brand good buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Canada

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it’s nice and big and good camara

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    still like sparkles of old case but this one works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the new phone, Would prefer more sparkle case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds up strong i would tell my driends to buy it.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 2 out of 5 stars

    Not as good as my other Otterbox cases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 2 months, my cases was discolored and brown. It also started to stretch out and I never take it off. It’s been less than a year now and it cracked. I don’t know if it was worth $50+.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Truth,

      Uh oh - sounds like this Symmetry series has been running into some trouble recently! We apologize that your case seems to be in rough shape, but no worries - our awesome Otters are ready and willing to hook you up with a brand-new replacement. Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll get a warranty claim rolling in no time at all!

      Sincerely,
      oOtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Beautiful case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is so pretty! I have dropped my phone a few times and it did protect my phone. However I did notice a crack in the case. It doesn’t make it unusable, just expected a little more durability from Otterbox. That’s why this gets a 3.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Kkramer,

      Uh oh! Sorry to hear that this Symmetry series cracked under the stress of keeping your iPhone safe, but not to worry - our stylish Otters are ready to fashion up a warranty claim to save the day. Just give them a call at 1-855-688-7269, and they'll send you a sleek new replacement case - stat!

      Warmly,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Case is good, price was high.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is good but it has a high price. I’ve seen other cases that are comparable for cheaper. Plus, this case lights up when you turn the LED light on for a flash light. I don’t care for that, but some people might think it’s cool.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Toad,

      It's great to hear that you're enjoying the Symmetry series! While we totally understand your apprehension towards the price point, we truly believe that this case should prove its worth time and time again as it keeps your iPhone stylishly safe. If you have any further questions or comments on this, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always excited to help out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case however I hate having to buy it again every couple months because the clear rubber parts get discolored and looks awful!! But other than that the case is perfect. Protects my phone and that is the ultimately what I need it for.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MeMe,

      We're so happy to hear that this Symmetry series is providing the ultimate protection, but we're bummed that the rubber keeps running into some trouble! While cosmetic damage doesn't impact the protection of the unit, we're still happy to send out a warranty replacement for problems such as this. Just give our friendly Otters a quick call at 1-855-688-7269, and they'll always be glad to assist you with a claim!

      Best,
      OtterBox Customer Service Team otterbox