Customer Ratings & Reviews
- Model:
- 49700BBR
- SKU:
- 6028033
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series case's protection, fit, design, clarity, ease of use, lightweight nature, and price. Many appreciate its slim profile and how well it protects their phones. However, some customers are negative about the case's tendency to scratch, its lack of grip, and limited color options. A few also mentioned that the case is not as bulky as some alternatives.
This summary was generated by AI based on customer reviews.
Otterbox clear
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was great while it lasted. I still have my iPhone 8 but the Otterbox clear case has turned dark brown and the silicone sides have started to peel away from the acrylic case
I would recommend this to a friend- Cons mentioned:Color
Just OK....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case isn’t one of my favorites. It’s the 3rd one that I’ve purchased. The edges of this case doesn’t stay clear. It develops a yellowish color along the edges over time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there DisneyFan,
We're so bummed to hear that your Symmetry cases have been having some trouble maintaining their looks! Occasionally, our lighter cases can eventually pick up certain elements, depending on what they're exposed to on a daily basis. The good news is that our stylish Otters at 1-855-688-7269 are always happy to dress up your device in a brand-new warranty replacement. Please feel welcome to give them a call, and they'll fashion up a claim in practically no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:FitCons mentioned:Color
Discoloring
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits great but after a month it starts to turn yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi nunnyabiz,
We're so sorry to hear about these aesthetic attacks on your Symmetry after only a month of safekeeping (yikes!)
Not to worry - we would love to send you a brand-new warranty replacement to keep your case looking pristine for as long as possible. Please feel free to give our friendly Otters at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was very sleek and pretty but the plastic hurt my ear every time I talked on the phone. It rubbed my ear raw. I had to return it. So I chose a different otter box case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Karen,
Oh no, we're so sorry to see that this Symmetry series was so "ear-itating!"
All jokes, aside, it is certainly bizarre that this particular unit was sporting such a rough edge, since normally our cases are smooth and sleek. Had you contacted us, we would have been ready and willing to set you up with a warranty replacement, but we also definitely understand your decision to go with a different style. We trust that your current OtterBox is making all your case dreams come true, but if you do run into any further questions, please feel welcome to call our wonderful Otters at 1-855-688-7269. They're always thrilled to provide assistance!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Not pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For it being otter box case dissatisfied with the appearance after only a month edges yellowed. It does protect the phone.
No, I would not recommend this to a friend Nice but Cheap Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 4 weeks and I already have indents and scratches on the case. It’s decent quality and does the job but clearly wont last long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Wolfeman1989,
We're so sorry this Symmetry Series case didn't go the distance! We understand how aesthetic attacks can be discouraging.
The good news is we have a fantastic warranty that's calling your name. Simply click on over to our online support page and we'll send you a brand-new case we trust should stand the test of time!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Iffy case..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it is clear and it protects my phone but the downfall is that with time the case turns yellow and scratches pretty easy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey naipmuc,
We apologize that you've been feeling 'iffy' towards your Symmetry series ever since it started suffering from cosmetic complications! While any surface-level issues shouldn't affect the protective abilities of the case, we definitely understand why this might be disappointing. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to hook you up with a spotless new warranty replacement. You'll be enjoying sleek security again before you know it!
Kindly,
OtterBox Customer Service Team
Not as protective as other cases have been
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a problem with Otterbox but my husband dropped his phone in this case and the back cracked.
No, I would not recommend this to a friend- Pros mentioned:Protection
Very protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did return the item because it was not my thing. Nothing more than a cover in case you drop it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Theoldman,
Sorry to hear that this protective Symmetry series wasn't really your style! We totally get it, and we hope that this does not turn you away from OtterBox for good. If you have any future questions or comments, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Sincerely,
OtterBox Customer Service Team
My phone broke the back glass part while using it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say it is a great case but after 6 months using it, my phone broke after falling from my pocket.
I would recommend this to a friend- Cons mentioned:Color
Negative
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was super cute when new Got very dirty quick and the color changed
No, I would not recommend this to a friend Ok case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a decent case for about a year, then it started falling apart with normal use.
No, I would not recommend this to a friendnice, but not protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is for someone that only want to cover his/her phone with a clear case. it does not protect well in case your drop it.
No, I would not recommend this to a friendOk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for your email address please email address or call us when we are interested and we have sent it over
I would recommend this to a friendNeeds to be stronger, but softer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be stronger. Doesn’t protect too much against the corners of the phone!
No, I would not recommend this to a friendProtective case but hard to hear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my husband but he did not like it as it really muffled the sounds when you used the speakerphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JOJOTRACY,
We apologize that your husband seems to be experiencing audio issues with his Symmetry series! This is definitely a curious situation, as the Symmetry case has a pretty open design and should provide full functionality of the device. Please feel welcome to call our Otter experts at 1-855-688-7269, and they'll gladly help troubleshoot this issue. We'll find a solution and get your husband back to crystal clear phone calls in no time!
Cheers,
OtterBox Customer Service Team
Too heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is way too heavy for a case. I didn't realize at first how heavy it was but after continuous use I was not happy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Blair,
Our apologies that the Symmetry series seemed a little too weighty for your comfort level! While we do our absolute best to keep our case designs as streamlined as possible, at a certain point, it isn't worth it to sacrifice any further protective layers, since the safety of your device is our number one priority. We'll be happy to pass your feedback along to our product design team, and in the meantime, if you have any further questions, please feel free to call our Otter experts at 1-855-688-7269. They're always happy to provide additional assistance!
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Otterbox box clear case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The otterbox clear case is NOT worth the money. Turned yellow quick
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ames28,
We're so sorry to hear that your Symmetry series decided to pull a chameleon act and turn a different color! This doesn't completely sound like the steady, stylish security that we envisioned for that product, and our Otter fashionistas would love to makeover the situation with a warranty claim. Feel free to give them a call at 1-855-688-7269, and they'll send over a sleek new replacement in practically no time at all!
Best,
OtterBox Customer Service Team
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an okay case, but it’s uncomfortable to hold, the edges dig into skin. Not worth this price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Woods,
We're sorry to hear that this Symmetry series is feeling a little uncomfortable in its new protective position! Our Otter investigators would love to take a closer look to find the root of the issue, so please feel free to call them up at 1-855-688-7269. After grabbing a few more details, they should be able to come up with a permanent solution so that you can finally enjoy sleek security!
Sincerely,
OtterBox Customer Service Team
good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter and it is a good case, but I should have bough a case that was enclosed.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jon43,
Our apologies that you're feeling slightly uneasy towards the open-faced design of the streamlined Symmetry series! While this case passed all of our extensive tests to ensure excellent drop protection, if you're looking for a little extra peace of mind in the form of an enclosed case, we would suggest our Defender series. The Defender sports a multi-layer style, which additionally includes a built-in screen protector. Take a peek by following the link below, and if you have any additional queries, our customer service team is just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-and-8-plus-purple-nebula/6144129.p?skuId=6144129
Best,
OtterBox Customer Service Team