Customer Ratings & Reviews
- Model:
- 49700BBR
- SKU:
- 6028033
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series case's protection, fit, design, clarity, ease of use, lightweight nature, and price. Many appreciate its slim profile and how well it protects their phones. However, some customers are negative about the case's tendency to scratch, its lack of grip, and limited color options. A few also mentioned that the case is not as bulky as some alternatives.
This summary was generated by AI based on customer reviews.
An alright case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not as good as the thicker otter box cases, but it’s good. Don’t think it’s worth the price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Marisa,
Sorry to hear that this Symmetry series has you wishing for something a little more rugged! While the Symmetry passes all of the same extensive drop-protection tests as our other, thicker cases, we completely understand that you want something a bit bulkier. We would suggest checking out the Defender series, which might suit your style better! Feel free to take a peek by following the link below, and give our helpful Otters a call at 1-855-688-7269 with any additional questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-and-8-plus-purple-nebula/6144129.p?skuId=6144129
Best,
OtterBox Customer Service Team
Expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case but when comparing to other cheaper cases you can’t really tell the difference.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Silverfox,
We apologize that you're having trouble feeling a distinction between the Symmetry series and all the other cases out there! While a difference might be hard to spot, rest assured that the Symmetry should outshine its competitors with its high-caliber protection, outstanding customer service, and limited lifetime warranty. We're confident that the case should prove its worth time and time again! If you have any additional questions, feel free to contact our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is to slippery. I don’t recommend this item. Has the phone in my pocket and it slipped out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Eavila,
We're sorry to hear that this Symmetry series seems to be a little too smooth for your preferences! The good news is that if you're looking for a case with a bit more resistance, than we definitely have the case for you! The Defender series not only provides stellar security, but it also sports an outer rubber slipcover that provides further traction. Please don't hesitate to check it out via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any additional questions that might pop up!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028038.p?skuId=6028038
Sincerely,
OtterBox Customer Service Team
It Works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a habit of popping out of case and where buttons are wearing out (stretching). But it works.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey cntrygirl09,
Uh oh - sounds like your Symmetry series is having trouble finding the perfect alignment and fit! This is definitely not typical of the product, and our awesome Otters would love to get you back on track to solid protection with a quick warranty claim. Just give them a call at 1-855-688-7269, and they'll hook you up with a resilient new replacement case in no time at all!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for iPhone if your not rough with a phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Pink35,
It's so awesome to hear that you're loving the Symmetry series so far! At least, that's what we're hoping, as the two-star rating you provided is actually one of the lowest scores out of five. If you are experiencing any dissatisfaction with the case, please feel welcome to call our playful Otters at 1-855-688-7269. They'll be more than happy to dive in and help out!
Cheers,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it fine but after I got it I realized my earphones would not fit in the hole for the plug
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Sheri,
We sincerely apologize about any confusion surrounding the Symmetry series design for the iPhone 7+/8+! This case does not include a headphone jack because this specific device does not have an audio port. If you are using this OtterBox with a phone that does have an audio port, you may have the wrong model of case. Nonetheless, our friendly Otters will be happy to help, so please feel welcome to give them a call at 1-855-688-7269. They'll solve this mystery and get you back on track to sleek, stylish protection in no time!
Best,
OtterBox Customer Service Team
Good Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good drop protection but the buttons are very stiff making it difficult to power on/off.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, HawkeyeJoe!
We're bummed to hear that you're having some trouble with the buttons on your Symmetry Series case. Like a good pair of shoes, some of our cases will have a slight "break-in" period. After some use, those buttons should begin to loosen up and get easier to press. If you have any other issues or questions about your case, don't hesitate to reach out to our knowledgeable crew of Otters at 1-855-688-7269, and we can help out.
Happy Holidays,
OtterBox Customer Service Team
Ruff lining
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great for the phone just don’t like that it has a semi sharp lining in front
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Moinset,
While we think our Symmetry designs are pretty 'sharp,' they definitely aren't engineered to have a rough texture! We apologize that this is happening, and our awesome Otters would love to smooth things over with a warranty claim. Please feel free to drop them a line at 1-855-688-7269, and they'll hook you up with a sleek new replacement - stat!
Best,
OtterBox Customer Service Team
it should be cheaper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the price does not match the quality. dust get under the case and slips off too easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there solar0,
We apologize that this Symmetry series is running into a couple of problems! It sounds like that case might be suffering from a misalignment issue, which is causing an issue with dust infiltration and improper fit. Our Otter experts will be happy to straighten things out with some troubleshooting, so please feel welcome to give them a call at 1-855-688-7269. You'll be enjoying seamless security again before you know it!
Best,
OtterBox Customer Service Team
needed it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter needed it for her new I-phone and it seem reasonable and practicable.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey kelly,
It's awesome to hear that this Symmetry series is proving its practicality so far! We're positive that this case should stick to it and keep protecting your daughter's iPhone for the long haul, but if you do have any questions, please don't hesitate to call our awesome Otters at 1-855-688-7269. They’re always happy to chat!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Color
Yellowing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cased yellowed after 2 weeks of being used. Don’t buy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Zach,
We're terribly sorry to see that this Symmetry series is suffering from a cosmetic malady! Not to worry - our Otter medics are on the scene, ready to save the day with a warranty claim. Feel free to give them a call at 1-855-688-7269, and they'll jump in with a replacement case in hand. You'll be back to healthy, clear protection again in no time!
Sincerely,
OtterBox Customer Service Team
Returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My fifteen year old felt that it was too hard to push the on/off button.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Ortho,
We apologize that this power button was acting a little stubborn, and that you felt returning the item would be your best option! Occasionally, the side material on a brand-new case can be a little stiff at first, but after consistently using it, it should start to relax. In the future, just give it some time, and it should feel easier to push! We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions, feel free to call our awesome Otters at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. It gets yellow with time. I would not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Handson,
Sorry to hear that your Symmetry series is dealing with the yellow yuck! Our friendly Otters would love to clean things up with a quick warranty replacement, so please don't hesitate to give them a ring at 1-855-688-7269. They'll get you back on track to polished protection A.S.A.P.!
Cheers,
OtterBox Customer Service Team
Good but color fades
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starts out clear but after a couple of months it starts to yellow a bit.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CRB1013,
Yellowing?! Say it isn't so!
We're so sorry to see that this is happening, but don't worry - our snazzy Otters are ready to get you back on the path to stylish security with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll clean things up with a spotless new replacement case. Your iPhone will feel dressed up again in no time!
Warmly,
OtterBox Customer Service Team
Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is not bulky but provides protection. Price is a little high though.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Chris,
It's awesome to hear that this Symmetry series is providing sleek and stellar protection for your iPhone! While we certainly appreciate your hesitation towards the price point, we truly feel that the cost of the unit is well worth the high-caliber security, excellent customer service, and available limited lifetime warranty that all come included with the product. Should you have any future questions or comments, don't hesitate to call our friendly Otters at 1-855-688-7269 - they're always ready to help out!
Cheers,
OtterBox Customer Service Team
Love the clear case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish that the case and screen cover came as a package not separate.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Retired19,
Thanks for the feedback on this Symmetry series! Historically, the Symmetry has never included any sort of built-in screen protector, but we certainly understand why you might have expected one. We'll gladly pass your thoughts along to our product teams for future consideration. In the meantime, if you have any other questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to provide assistance!
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Great case but beware it turns yellow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case hoping the OtterBox name will hold up. The case after a week discolored and a yellowish tint to the case occurred. The case itself is durable and protective to the device. Just stay away from the clear ones.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Inkreplacement,
Yikes, we're so bummed to learn that your Symmetry series is suffering from the yellow yuck! Not to worry - our Otter medics know exactly what to do. Simply give them a call at 1-855-688-7269, and they'll get things rolling again with a quick warranty claim. You'll be back on track to crystal-clear protection before you know it!
Best,
OtterBox Customer Service Team
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced for this kind of cover the outer box cases run the same
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey mamaB,
We apologize that you're feeling slightly hesitant towards the price point of this Symmetry series! We assure you, this case should prove its worth time and time again as it keeps your iPhone stylishly safe. However, if you do run into any other questions or comments, please know that our friendly Otters are just a call away at 1-855-688-7269. They’re always happy to help!
Regards,
OtterBox Customer Service Team
Do not use Otterbox symmetry clear case for 8+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a clear case and have used otterbox before with satisfaction. Not this time. I will probably be returning it within next few days because depressing the right side button is difficult, hard to do, hard to turn off, just not comfortable at all. Will search for Apple IPhone case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Meticulous,
We apologize that this Symmetry series isn't feeling comfortable with your iPhone quite yet! Although the side buttons on a brand-new case can be a little stubborn at first, rest assured that after some time and love, they should start to relax. After some consistent use, we're confident that this case should exceed all expectations and keep your device safe for a long time to come! If you run into any future questions, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Cheers,
OtterBox Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the phone seem twice as big and it isn’t comfortable to hold.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Hoosier34,
We truly apologize that the Symmetry seems to be a little too bulky for your comfort level. While we attempt to streamline our case designs as much as possible, at a certain point we do not want to compromise the superior level of protection. Please don't hesitate to call our friendly Otters at 1-855-688-7269 with any questions or concerns, and we'll do what we can to help!
Best,
OtterBox Customer Service Team