Customer Ratings & Reviews
- Model:
- 49700BBR
- SKU:
- 6028033
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series case's protection, fit, design, clarity, ease of use, lightweight nature, and price. Many appreciate its slim profile and how well it protects their phones. However, some customers are negative about the case's tendency to scratch, its lack of grip, and limited color options. A few also mentioned that the case is not as bulky as some alternatives.
This summary was generated by AI based on customer reviews.
Crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like crap ... get this. There are way better products out there.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Robert!
We're sorry to hear that you weren't a fan of your Symmetry Series case! We'd love some more detailed feedback about your issues with the case. Give us a ring at 1-855-688-7269, and we can get your thoughts passed along to our design team.
Best,
OtterBox Customer Service Team
Broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after few uses, totally not worth it and it wasn’t covered under warranty
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey dream,
We're so sorry to hear that this Symmetry series ended up breaking down in the line of duty! Not to worry - we have a pretty awesome warranty, and our friendly Otters will be happy to get you into a warranty replacement. Just give them a call at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another failed otterbox returned the case. Found something better for cheaper
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jenn,
We apologize that this Symmetry series didn't quite meet expectations! Here at OtterBox, we like to hear feedback to know how we can improve the Otter experience going forward, so please feel welcome to give our friendly representatives a call at 1-855-688-7269. They'll gladly grab a few more details and see if there is anything we can do to help in the future!
Best,
OtterBox Customer Service Team
Not scratch resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice looking case, but it scratches easily. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ImInATX,
Our apologies that this Symmetry series received some severe scratches, and that you felt your best move would be to return it! Had you contacted our friendly representatives, they would have been happy to smooth things over with a warranty claim. However, we also completely understand your decision, and we sincerely hope that this experience does not prevent you from considering our protective options going forward. If you have any future questions or comments, please feel welcome to contact us at 1-855-688-7269, and we'll always be glad to assist!
Sincerely,
OtterBox Customer Service Team
Not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impaired my ability to hear calls clearly. Wouldn’t recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Robert,
Sorry to hear that this Symmetry series seems to be struggling with your phone calls! We have to admit, we're a little puzzled by this, since audio issues aren't typical of this product. Our Otter investigators would love to further examine this and figure out what's going on, so please don't hesitate to call them at 1-855-688-7269. They'll do their best to fix things up with some simple troubleshooting techniques!
Sincerely,
OtterBox Customer Service Team
Protects my new iPhone 8+ very nicely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cover for my iPhone. Does what I want it to do.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sunshine,
It's great to hear that this Symmetry series is meeting expectations and keeping your iPhone protected no matter what life throws at it! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five.
If you are running into any issues, our playful Otters would love to dive in and help. Please feel welcome to call them at 1-855-688-7269, and they'll see what they can do!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good but..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case almost two months ago and I’m already wanting another one. After a while the plastic around the side turned brown from wear (i guess?) and nothing, not even bleach or alcohol will remove it. Also, it scratches very easily and is pretty noticeable. However it does protect like its meant to and I guess that’s what really matters, huh.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Acc17,
While the security of your device is definitely our top priority, we don't want you to feel like you have to sacrifice style just to keep your phone safe. We apologize that your case developed a couple of cosmetic side effects, but not to worry - our snazzy Otters are here to outfit you with a brand new replacement! Just give them a ring at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Fit
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, fits perfect! Price is high if u ask me though
I would recommend this to a friend Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was great for showing off the red color of my iPhone 8 Plus. The only issue is it began to turn yellow after a few weeks. For the price of OtterBox I thought it would last longer.
I would recommend this to a friendNot worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This clear case yellowed in two months and the buttons are hard to press. In fairness I have dropped my phone a few times (but not from high up) and it hasn’t cracked. So there’s that. But I’m tossing it. I don’t want to be reminded I spent $50 on a sub par case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Epona,
While we're glad to hear that this Symmetry series has kept your iPhone safe, we apologize that the case is suffering from a cosmetic casualty! Not to worry - our stylish Otters are ready to outfit you with a brand new case. Just give them a ring at 1-855-688-7269, and they'll set up a warranty claim with ease. You'll be cruising towards polished protection again in no time!
Best,
OtterBox Customer Service Team
Nice Color but non reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two weeks ago and I dropped it once and it fell apart. Not sure if it was just that one but I’ve tried getting a refund or getting sent another but no reply
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Janyia,
Yikes, it does not sound like that Symmetry series was ready for the line of duty! We apologize that it fell apart, and our tough Otters will be glad to reinstate that protection with a warranty replacement. Please feel free to directly call them at 1-855-688-7269, and they'll set up a claim for you right away!
Cheers,
OtterBox Customer Service Team