Customer Ratings & Reviews
- Model:
- 77-54024
- SKU:
- 5632840
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the Symmetry Series Case's excellent protection and lightweight design. Many appreciate the case's snug fit and the variety of colors available. While some find the price point high, positive feedback focuses on the ease of use and the good quality of the case.
This summary was generated by AI based on customer reviews.
No protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone and it still cracked. It was supposed to hold up but it didn’t.
No, I would not recommend this to a friendKeeps phone safe, but peels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my phone safe from falls and from breaking but barely a week later it already started to peel
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JPbasa,
Although we are glad that this Symmetry case is taking care of your iPhone 7, we’re sorry that it is peeling. This is understandably disappointing and we definitely want to help out with this abnormal predicament. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Too simple
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is slim and shows off the Iphone 7 plus great. But it is pricey for what it really protects.
No, I would not recommend this to a friendOk case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall case does its intended job however it got dirty quickly and was very hard to clean.
No, I would not recommend this to a friendAwesome picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service even better product then the competition
I would recommend this to a friendSherry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't really like this case it's hard to hold on to and I don't like the colors
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sherry!
We're so sorry to hear that the Symmetry did not end up being the right case for you! We might recommend taking a look at our Defender case, which has a rubber silicone that goes over the back, making the case a little easier to hold. The Defender series should have some different color options to choose from as well. Please feel free to check it out right here on Best Buy by following the link below! Should you run into any issues, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll happily get you taken care of.
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-plum/5577955.p?skuId=5577955
Regards,
OtterBox Customer Service Team
I'm not completely satisfied with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not satisfied with this product in this price & would not recommend to anybody.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sam,
We are sorry that the Symmetry case is not quite meeting your expectations. What exactly is going wrong? Whatever the problem is with this case we truly want to try and help out! Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can.
Sincerely,
OtterBox Customer Service Team
Wrong size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought, finally a red case! Then realized it was for a "S" so I had to return.
I would recommend this to a friendDoesn't stay clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this clear case at first. But after about two months of every day use the edges made of rubber started turning green. I tried cleaning and even washing the case with dish washing liquid and no success. I love OtterBox but this product needs help. I've since purchased the same case with black trim.
No, I would not recommend this to a friendGood for protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just didn't like how dirty the case gets from just outing it in your pocket.
I would recommend this to a friendGreat case for anyone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would buy another one of these cases if I needed one for sure! Great case.
I would recommend this to a friendTo slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hold the phone, the plastic case is slick and I can palm a basketball.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey There,
We’re sorry that the Symmetry case is a tad too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
Perhaps you would be more interested in our Defender case as it has a silicone slipcover on the outside that may provide more grip. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-black/5577979.p?skuId=5577979
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good sturdy case, just awkward taking screen shots It hardly works.
I would recommend this to a friendGets dirty fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the phone protector but the rubber part got black soon after purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kellie,
We’re sorry that this Symmetry case is collecting some dirt. This is understandably disappointing and we certainly want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can.
Happy Holidays,
OtterBox Customer Service Team
Lean case but slippery on sweaty hands
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dint like the fact that is very slippery when your hands are sweaty
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Miamiche,
Sorry to hear that the sleek style of the iPhone 7 Plus Symmetry case isn't working super well for you! If you're looking for a case with a bit more resistance, so to speak, we might propose the Defender series, which has a rubber slipcover that goes over the back to provide more traction. Take a peek by following the link below, and give us a ring at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-and-iphone-8-plus-black/6028038.p?skuId=6028038
Sincerely,
OtterBox Customer Service Team
its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its very slippery always afraid I will drop it.will be getting a new one
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Deb,
We are sorry that the Symmetry case is a tad too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
Perhaps our Defender case would be a better fit for you as it has a silicone slipcover on the outside of the case. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plus-black/5577979.p?skuId=5577979
Of course if you have any OtterBox questions please feel to give our helpful Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Not red
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color says red, but the rim looked pink to me so I returned it. I
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
Thanks for your feedback! We’re sorry that this Symmetry case is not quite the color that you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color and style of the case, sometimes things can get lost in translation, so to speak, due to different monitors, etc. If you ever have any OtterBox questions please don’t hesitate to reach out to our friendly Otters at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Too big for comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish this company could streamline their cases to less like a brick
No, I would not recommend this to a friendOverall good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good product although it makes the buttons hard to push.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ehop,
We’re sorry that this Symmetry case is making it difficult to use the control buttons on your iPhone 7 Plus. We can completely understand why this would be disappointing and we assure you that this is not typical.
Sometimes, at first, the control buttons on a new case may be a little firm but after a little time they should become more user-friendly. If you find that this issue continues please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
It's ok not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches easily a littkr pricy for something of this quality
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cindy,
We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.
Speaking of our customer service, we are sorry that this Symmetry is getting a bit scratched up. This is understandably disappointing and we certainly want to help out. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up!
Best,
OtterBox Customer Service Team