Customer Ratings & Reviews
- Model:
- 77-54024
- |
- SKU:
- 5632840
Customer reviews
Rating 4.7 out of 5 stars with 2560 reviews
(2,560 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the Symmetry Series Case's excellent protection and lightweight design. Many appreciate the case's snug fit and the variety of colors available. While some find the price point high, positive feedback focuses on the ease of use and the good quality of the case.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Dirty Quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case knowing that it would protect my phone. However, the case got extremely dirty within a few hours of me holding it and having it in my bag. So I returned it, I should have gotten another color but I just went with a different brand for my new phone.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Red
No, I would not recommend this to a friendRated 3 out of 5 stars
Nice Case For The Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price is fair, but after a while, expect it to discolor.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
I would recommend this to a friendRated 3 out of 5 stars
phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone case, a little to hard to get on and off
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black Crystal
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jax23!
We apologize that you're having trouble taking the Symmetry case on and off your iPhone 7 Plus! The cases are designed specifically to hug your phone pretty snugly - that way, if the phone falls, the case doesn't randomly pop off and leave your phone unprotected. However, we understand that sometimes people want to switch their case out or just take if off for personal preference, so we made an installation video to make the process a little easier! Feel free to check this out via the link below, and give our awesome representatives a call at 1-855-688-7269 with any additional queries!
https://www.youtube.com/watch?v=ZSomMHsVZrc
Best,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Decent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product does well with protection and all that
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Red
I would recommend this to a friendRated 3 out of 5 stars
It need a belt clip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 5 stars but no screen cover or belt clip
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black Crystal
I would recommend this to a friendRated 3 out of 5 stars
Great phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone but had terrible experience with sales
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
I would recommend this to a friendRated 3 out of 5 stars
Other Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box is over rated. There are other versions
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black Crystal
I would recommend this to a friendRated 3 out of 5 stars
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protective the phone some what but not to much.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black Crystal
No, I would not recommend this to a friendRated 2 out of 5 stars
Expensive Piece of Plastic that Loves Fingerprints
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I had it to do again, I would not purchase this cover. I purchased it because it is an Otterbox product (reputation) and had a clear plastic (so I could see my red iphone back). It is horrible. Fingerprints show up on it. And it is easily scratched.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
No, I would not recommend this to a friendRated 2 out of 5 stars
Durable case,but the clear case still turns color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for 2 reasons. 1. It's an otter box and 2.it said it Will Not Yellow or change color.. WRONG. had it Maybe 1 month and it's turned yellow. I hate false advertising
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Toph,
We appreciate your feedback! We’re sorry that this Symmetry Clear case is turning yellow. This is understandably disappointing and we absolutely want to rectify this unfortunate predicament as soon as possible.
At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always rely on otterbox to protect my phone, as far as protection this case is no different. The issue is that this case blocks some or all the microphones on the iPhone 7 Plus and people cant hear you when not using a bluetooth headset, apple has tested device several times with no faults. I replaced this case with a spigen made for iPhone 7 case and the issue dissapeared. Too bad it took more than 30 days to figure and item can no longer be returned. Cant recommend this case at all.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MJJDragon,
We’re sorry to see that you had the exact same problem with two Symmetry cases as we just responded to the same review from you for a red Symmetry case. Again, we assure you that the audio issue you experienced is not at all typical and if you still have the cases we will be more than happy to help out. Please feel free to give our friendly Otters a call at 1-855-688-7269. We are glad to assist!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always rely on otterbox to protect my phone, as far as protection this case is no different. The issue is that this case blocks some or all the microphones on the iPhone 7 Plus and people cant hear you when not using a bluetooth headset, apple has tested device several times with no faults. I replaced this case with a spigen made for iPhone 7 case and the issue dissapeared. Too bad it took more than 30 days to figure and item can no longer be returned. Cant recommend this case at all.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Red
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MJJDragon,
That is very strange that this Symmetry case was causing an audio issue with your iPhone 7 Plus. We are sorry that this happened and if you still have the case we will be more than happy to help out with this abnormal dilemma. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will clear things up in any way that we can! If needed, we can easily get a warranty replacement case arranged.
Sincerely,
OtterBox Customer Service Team
Rated 2 out of 5 stars
Looks nice, buttons are hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case looks nice and I love OtterBox, but the buttons were too difficult to use (mostly the power button) so we returned it. Other cases of this line (Symmetry) felt the same, so it wasn't just the one case.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Aqua/Pink
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jp92,
We are sorry that the control buttons on the Symmetry case were being stubborn. Sometimes at first they may be a tad rigid but after a bit of use they should become easier to manipulate.
We truly hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Rated 2 out of 5 stars
Disappointed in quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the OtterBox Symmerty case in clear because is says that it doesn’t Yellow over time. Unfortunately within a couple months the case was yellowing on the edges.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Jolarson,
We're sorry to hear that this Symmetry series decided to take on a strange golden color! Our friendly Otters would love to remedy the situation with a warranty claim, so please feel welcome to give them a call at 1-855-688-7269. They'll set you up with a flawless new case that we're confident should keep your iPhone safe for a long time to come!
Best,
OtterBox Customer Service Team
Rated 2 out of 5 stars
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case protects the case okay. It causes sound issues. I have the red one and it's dirty after only a few weeks of usage. Pretty disappointed with otterbox with this case.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Red
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chrisncarl,
We are sorry that this Symmetry case is somehow causing audio issues and that it is collecting some dirt. This is understandably disappointing and we definitely want to help out with these unfortunate problems. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
- Pros mentioned:Design
Rated 1 out of 5 stars
Otter Box Black Crystal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good. But I don't like it because after-a-while if using it the dust gets inside between the phone and the case.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black Crystal
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not as good as I thought.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My protective screen was cracked in the first week. This otter Box is not as good as the ones I've used in the past.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Leslie,
We are sorry that your screen protector cracked but we are not sure how the Symmetry case would have caused this unfortunate experience. If you have any OtterBox questions or we are missing part of the story please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Rated 1 out of 5 stars
DOESN'T PROTECT PHONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One drop of the phone, from 3 feet off the ground.. Broken screen. Phone landed flat, face down. Glass never touched the ground. The raised edges of the case did NOTHING to prevent the screen looking like spider webs. The case provided zero protection. ZERO. There was no direct contact with the glass.. Just the shock from falling three feet.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Clear
No, I would not recommend this to a friendRated 1 out of 5 stars
iPhone 6plus case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that it was a for iPhone 7plus but it will work for iPhone 6plus.. I gave it as a gift to my friend.. a few days later she call and told me that her ear plug from her iPhone doesn't work..because the case is different.... when I went to her house, I saw why.. The bottom of the iPhone 7plus and 6plus are diferents !!The lady told me wrong.. :-( so now my friend can't us the ear plug.. Wish I can do something about it..
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Pink/Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't fit Iphone 6s plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This may be a good to excellent product if it would have fit my IPhone 6s plus. The store associate opened the package for us and put the phone in the case to see if it would work and it did fit so we purchased. On the way out to our car my phone kept turning on by itself. Apparently the new iPhone 7 plus has buttons in a different place than the IPhone 6s plus. We returned this case to the store.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® 7 Plus - Aqua/Pink
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bart,
We are sorry for the misunderstanding with your OtterBox purchase. If you ever have any questions about our products in the future please feel free to give our knowledgeable Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team

