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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2203 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series Case's protection, fit, and design, with many praising its ease of use and the quality of the case material. However, customers are negative about the case's tendency to be bulky and some reported issues with yellowing and scratches over time. The price point also received some criticism. While some appreciated the lightweight design and available colors, others found the cost to be somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 2,203 reviews
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish is was easy to clean. Great colors. Very durable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We'll made, reliable, looks good and affordable to buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks good but doesn't cut it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case looks good but the buttons are very hard to press. The black sides of the case scratch easily and the back of the case let's a ton of dust in the case to where it is visible. NOT worth 40 dollars.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mojopojo,

      We’re sorry that this Symmetry case is letting you down. That is strange that the control buttons are being stubborn and that dust is infiltrating like that. It is also unfortunate that the sides are getting a bit scratched up, although better the case than your iPhone 7. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Best Buy mobile was a good place to but

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like my otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good and sturdy... this is my second in a row.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was as advertised, no issues when using this item.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otter Box Case for IPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like this new style Otter case. If I placed the case on any slightly inclined surface, it will slide off on to the floors. The exterior of this Otter case, is very slick. I don't think it protects as well as some others.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Case for Price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to get a case that was sturdy as mine for my 17 year old daughter. Of course she wanted something a little more stylish. She found this one which was kind of a middle ground. Reliable company name with a splash of color.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    slim case but impossible to keep clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i purchased this case for my new iphone 7 and thought it would be like every other otterbox i have had and been happy with. it is slim in design which i love but there is no grip on the back which makes it hard to use on a tabletop. the button cover for the power button on the side is very hard to press and results in changing the ringer volume each time i try to turn it on. in addition to that, the silicone on the front of the case is impossible to keep clean. i would not buy this case again or recommend it to anyone else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just a decent case. It does what it’s supposed to do and that’s to keep your iPhone safe. What I will say is that my cellphone is still operational after a lot of accidents.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too cloudy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case because I was looking for a clear case to showcase my new black iPhone. The material it's made of makes the back look too cloudy and you can't appreciate the black color.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color

    Rated 2 out of 5 stars

    Very pretty colors, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the colors. Had the case on for about an hour, took out of my pocket and the pink rubber part was turning black. Pretty disappointing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are sorry that this Symmetry has become discolored. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Not a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection is good but the buttons are very hard to operate, the plastic is too stiff and makes it very hard to control volume and turn off the cell phone

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Layer of Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soft plastic part of the case often becomes discolored from handling. There is no way of cleaning so it looks dirty on the light colors.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Case But…..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my sister. In less than a year it had turned yellow. I called Otterbox and without any problem, they replaced the case. So far, so good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good ratings, felt slippery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Otterbox ratings, but the case felt slippery. If I'd kept it, it would've put the otterbox name to the test. with the multiple drops

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but gets dusty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this purchase but tends to smudge and get dusty so not recommended if you use outside a lot or if you ha e lots of lint in pockets

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality is good but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The button on the side where you can push in and get a picture is super hard to push in... It almost always misses getting the picture

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reflector screen but it was hard to put on and I accidentally cracked it. Other than that it does its job

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Vicki,

      Sounds like your reflector screen was too nervous and cracked under the pressure! We so apologize that this happened, and we would love to try to help out. Please feel welcome to ring up our friendly Otters at 1-855-688-7269 so that they can grab more details and find a solution!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    It's ok...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it, returned it after using it for 2 days. It was way too slippery compared to the other otter box cases

    No, I would not recommend this to a friend
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