Customer Ratings & Reviews
- Model:
- 47890BBR
- SKU:
- 5577978
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series Case's protection, fit, and design, with many praising its ease of use and the quality of the case material. However, customers are negative about the case's tendency to be bulky and some reported issues with yellowing and scratches over time. The price point also received some criticism. While some appreciated the lightweight design and available colors, others found the cost to be somewhat high.
This summary was generated by AI based on customer reviews.
Case is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a decent case in a clear but it did yellow over time.
No, I would not recommend this to a friendI don't like it as much as other otter box cases
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is efficient but does not have a hole for the apple symbol
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi KeiM,
Thanks for your feedback! We will be sure to pass your desire to have a window so that that the Apple logo is visible on to our design team for future consideration. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone. No complaints so far. Would recommend to a friend
I would recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but dust quickly becomes visible along the edges
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi LG93,
We’re sorry that dust is collecting along the edges of your Symmetry case. We suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If you ever have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Great new case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this new case for my son. Great choice!!!
I would recommend this to a friendDon't really like the phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the samsung better, it's easier to use and best
No, I would not recommend this to a friendok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as good as much we are paying. it looks ok but
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that this Symmetry case is not quite meeting your expectations. We would love to get any details and see if we can improve your situation. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be glad to assist in any way that we can!
Best,
OtterBox Customer Service Team
not a huge fan but it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this case is not my favorite. the orange silicone on the front collects dirt as it was made to do that. ive had it for a month but it looks like ive had it for years. still looking for another case but at least it is protecting my phone for now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Haelmo,
Although we are glad that this Symmetry case is taking care of your iPhone 7 we’re sorry that it is getting a bit dirty. We completely understand why that would be disappointing and we definitely want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Basic case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple no frills case that works. Only thing I really didn't like after using a few days was the groove in the plastic around the edge. Pinches your fingers while holding phone.
No, I would not recommend this to a friendNo bulk case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case after my daughter also had but now I am worried my case might start to yellow as hers has and it is marketed as a "no yellowing".
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cjordan!
Your problem is crystal clear, just like the quality we expect from our Clear Symmetry case! We're so sorry that your daughter's case is turning a strange shade of yellow, and we understand why you would be worried that this would happen to your case as well. Discoloration is not typical for our cases, and we would love to investigate this further for you. Please call up our Otter Detectives at 1-855-688-7269, and they'll solve this mystery!
Cheers,
OtterBox Customer Service Team
Screen cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my daughters phone, she fell and the phone landed face down, the screen was shattered.
No, I would not recommend this to a friendCracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to like otter boxes because they were sturdy and protected the phone. This case cracked a month after I had it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Miki,
We are sorry that this Symmetry case cracked early on in the journey. We understand why this is disappointing but as long as your iPhone 7 is unharmed all is well. We say this because we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up as soon as possible!
Best,
OtterBox Customer Service Team
- Cons mentioned:Yellowing
awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it yellowed when it said no yellowing.it yellowed when it said no yellowing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Symmetry Clear case is starting to turn yellow. We completely understand why this is disappointing and we absolutely want to help out with this unfortunate dilemma. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Stiffness makes difficult to remove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is attractive and feels strong (protective) but it is extremely difficult to remove and put back on.
No, I would not recommend this to a friend- Pros mentioned:Fit, ProtectionCons mentioned:Bulk
High Quality Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Variety of colors available - High quality build (polycarbonate and silicon) - Perfect, snug fit - Easy to slip on - Dual layer protection - Covers volume buttons, provides access to Lightning port, speakers, camera - Screen protector friendly Cons: - A little bulkier/heavier than I would prefer from a slim case. It is ideal for a work/business phone (I would prefer a lighter/slimmer case for my personal phone).
I would recommend this to a friend - Pros mentioned:Weight
It is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lightness of the case and the color. It is fine.
I would recommend this to a friend Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled with this case, got dirty very quickly and didn’t clean easily
No, I would not recommend this to a friendDaughters phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.She does not like it because it shows the dirt and can not get cover off to clean it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Debbie,
We are sorry that your daughter’s Symmetry case is getting dirty and is being difficult to remove. We absolutely want to help with this unfortunate predicament as soon as possible. Below is a link that will take you to a video that goes over the best way to remove the Symmetry case.
https://www.youtube.com/watch?v=iQtBRkJtVSs
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
thought was getting whole case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed whole case but does not cover front still have to get screen protector
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi rznkane,
We are sorry for the misunderstanding with your Symmetry case purchase. Perhaps you would be more interested in our Defender case as it does include a built in screen protector. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-black/5577728.p?skuId=5577728
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Dirty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid case but pink edge quickly becomes stained for oil and dust.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dave,
Thanks for your feedback! We are sorry that this Symmetry case is getting stained. This is understandably disappointing and we certainly want to help out as soon as possible.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team