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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2203 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are positive about the Symmetry Series Case's protection, fit, and design, with many praising its ease of use and the quality of the case material. However, customers are negative about the case's tendency to be bulky and some reported issues with yellowing and scratches over time. The price point also received some criticism. While some appreciated the lightweight design and available colors, others found the cost to be somewhat high.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,203 reviews
  • Rated 2 out of 5 stars

    Did not protect my screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone cracked in the corner. I had to replace the screen!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Raised sharp edge scrapes ear badly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raised sharp edge scrapes ear. Worst case I've ever had. Calls have to be on speakerphone or held not touching ear. Weird how a popular name brand case maker made this case with an awfully uncomfortable top of the case. In addition, the back of the case scratches easily.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey TheMVP!

      It definitely sounds like that Symmetry case is earitating! We definitely did not design the case intending it to be sharp and uncomfortable, and we apologize that you're experiencing that. If you're willing to give us another try, we would love to smooth things over with a warranty replacement! Just give our friendly Otters a call at 1-855-688-7269, and they'll get you set up with a case that will work much better for you going forward.

      Regards,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Best buy censored my title - bad case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is called otter because it will slip out of your hand or off a table like one - if you value your phone do not get this case - plus to get the phone back out you almost feel like your going to snap the phone in half.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re sorry that the Symmetry case is a tad too slippery for your comfort level and that it is being difficult to remove. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.

      If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Lousy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone was in the case, fell off the bathroom counter onto the bath mat next to sink and my screen cracked Really? It fell only 2.5 feet onto a thick mat/carpet. Not happy since this was about 35-40$

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We are truly sorry that your iPhone 7’s screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    the rubber turns yellow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had to purchase a new one because after a month, the clear rubber becomes yellowish.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey itsme,

      We're sorry to see that your Symmetry series developed a strange yellow tinge! For future reference, our stylish Otters are always happy to outfit you with a warranty replacement, even for cosmetic issues. Please always feel welcome to give them a call at 1-855-688-7269, and they'll be happy to help!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and not even 3 weeks later the pretty pink in now dirty and continually getting yucky.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Priscilla,

      We’re sorry that your pink Symmetry case is collecting some dirt. We completely understand why this is disappointing and we certainly want to help out! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can.

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    returned product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case makes it very very difficult to push the side buttons. I returned it the next day.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Beee,

      We’re sorry that this Symmetry case made it challenging to push the control buttons. This is understandably disappointing and not at all typical. We wish that you would have reached out to us first as we would have been happy to have helped out.

      We truly hope that this one abnormal experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Symmetry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned all types of cases for the iPhone, including other makes of otterbox. But, this case has to be by far the best iPhone case I've ever had. Easy to install on your phone and nice protection on the outside to protect from drops and scratches

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Protection - Less Weight & Bulk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox cases are known for great protection but with added weight and bulk. The Symmetry is lighter and slimmer than a typical OtterBox case. The best version has a solid black hardshell bonded over a flexible rubber inner liner. It offers better protection than the version with only a thin transparent back. Light color versions soon pick up stains. The back is smooth to make it easy to pull your phone out of your pocket. The sides have rubber for a secure grip and the rubber frame surrounding the screen lets you place your phone face down.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 4 out of 5 stars

    Impressed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good case. It feels protective without being bulky, is lightweight and has the texture that will make it difficult to scratch. It's much better that I expected. My only complaint is that I wish it came in better colors. There should be a middle ground between boring red, black or navy and obnoxious colors that make your phone look like a child's toy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Very secure and keeps phone guarded

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never worry when I have this otterbox on. It handles my everyday military life and its cute lol. Not as bulky as the defender.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because the price was right and it let the color of my iPhone show through. Was even more pleased when I threw my phone at my dog by accident (it was the only thing in my hand at the time) and apart from a few minor scratches on the case, the iPhone itself was unharmed

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case without the bulk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is excellent without the added bulk like the other otterbox cases and the color of my phone is able to shrine through instead of being covered up. It adds great drop protection without all the added bulk as well, it's a high recommendation for the iPhone 7

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Like the Symmetry Series Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my iPhone 7 and love the one piece slip-on feature. Great that it is durable construction for extra protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong and durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for protecting the iPhone it just doesn't have screen cover built but otherwise great value and case

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone case for the wife

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife bought this phone case after getting tired of her older phone case. This phone case survived 3 drops since my wife has had her phone and is still working like a champ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Symmetry Clear iPhone 7 case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this case because it is clear and allows the natural beauty of my Rose colored iphone to come through without being bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really last for a lifetime. I’m a big fan of this brand..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek design, rugged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the otter box covers, seem very sturdy and rugged. This new symmetry design seems slightly more slippery in my head than the regular ones though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product works perfect i would definitely recommend

    I would recommend this to a friend
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