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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1204 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,204 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid case for iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the simple style and I love the protection it provides!

    I would recommend this to a friend
  • Pros mentioned:
    Case design

    Rated 4 out of 5 stars

    Good case for beginners

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case good quality and material may be scratched

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    New phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new phone recently and the case has so far met my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Discolors Easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case to show off the new iPhone, but after about a month of using it it starts to discolor. The rubber edges of the case turn yellow and it looks pretty lousy especially if you have the iPhone X with the white back. Nice case to protect your phone as long as you don’t care how it looks.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey NurbXtrusion,

      Even though the Symmetry may be keeping your iPhone X safe and secure, we definitely still care how it looks! We apologize that this case is suffering from a cosmetic casualty, and our snazzy Otters would love to get you into a sleek, stylish new replacement. Just give them a ring at 1-855-688-7269, and they'll set up a warranty claim with ease and haste!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protective covering for phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and how well it protects. Would recommend to anyone

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    It was a good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But it was really rather bulky. I didn't like how it fit in my pocket.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 4 out of 5 stars

    Nice sparkle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay but seems to turn yellowish after some time. Feels nice though

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 4 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay but seems to turn yellowish after some time. Feels nice though

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case and protect your phone.i have had no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Case Hands Down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have used the Symmetry line from OtterBox. On every iPhone that I have ever had, it has been my go-to case. It has never disappointed. I've dropped my phones a great amount of times and my phone has survived every single drop. Best case for sure.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Well made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well designed product, fits the phone and should protect it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim. Stylish. Well made!! Good for protection an not too thick

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Looks good. Protects good would recomend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this phone case is the bees knees. Bought this thing same day I bought my iPhone and I haven’t needed to look for anything else. Dropped my phone plenty and I haven’t had a scratch. Might buy a new one but only for a new color.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case but it hurts my ear when I am on the phone. It’s hard and rough on my ear.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Techlover,

      We're very sorry to see that this Symmetry case has been so "ear"-itating!

      All jokes aside, it is odd that the case exterior is so rough, and our awesome Otters would love to smooth things over with a warranty claim. Please feel welcome to call them at 1-855-688-7269, and they'll hook you up with a sleek new replacement case!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product but it’s kind of thick & bulky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dropped

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone a ton. I needed a great case to make sure that my $1000 Investment was taken care of. So far I’ve probably dropped my phone like 4 times and it’s held up. Otter box is known for their durable cases. This one is no exception.

    I would recommend this to a friend
  • Pros mentioned:
    Case design

    Rated 1 out of 5 stars

    This case is too thick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is too thick and covers all of the phone's buttons...not what I wanted in a phone case. I like them sleek and clear so that the design and beauty of the phone is on display...not true when one uses this case. I returned it to Best Buy with no problem, Thanks!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey GMPNYC,

      Our apologies that the iPhone X Symmetry series didn't end up being exactly what you were looking for! Although the case provides crystal clear protection, we don't exactly have a style of case where the buttons are not covered, and we completely respect your decision to return the product based on preferences. If you have any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do their best to help out!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case design

    Rated 4 out of 5 stars

    Good and Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for anyone looking for a sleek design..

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s agood case keeps the phone in the save side jajaj

    I would recommend this to a friend