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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1204 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,204 reviews
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and fits great. But the hard plastic back scratches to easily then it looks terrible

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Mcaleese,

      We're sorry to see that your iPhone X Symmetry series experienced some tough scratching! We're going to go ahead and let our Otter super-heroes take this one - they'll be happy to save the day with a warranty claim! Just give them a ring at 1-855-688-7269, and they'll rescue that case by sending out a replacement. We're confident that new Symmetry should keep your iPhone stylishly protected for a long time to come!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Strong, sturdy case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this case for two years and it’s as good as new. Totally satisfied and will buy another one next time I buy a new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can not tell it is on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People are constantly asking me why I don't have a case on my phone. I do, it's that hard to see. Dropped it a few times without any problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good But

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sparkles adds some glam to the case. Love it but after all day use its a little heavy to hold and putting it on and taking it off is very hard. Overall I felt very comfortable with my phone being protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good, but you should get a screen protector as well. The case only covers the back and side of the phone. My daughter likes that the color of the phone shows through this clear case and the case is solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Son likes it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son likes his case but he wants another type. But he wants something new every other day. He still uses it and it works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protector for i phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otter box - have had these for other phones and it hasn't failed me yet. Dropped my phone numerous times and never a cracked screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is really good. Very durable and protects it from breaking and also protects it from scratches.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The facial recognition works so fast . The camera takes much better photos especially in low light compared to older models of the iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my daughter she needed a good sturdy case but not plain and this did the job and it has her favorite color in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good if you're careful with your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offers a little bit of protection but not that much if you drop it. Only recommend if you're careful with your phone all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it doesnt get any scratches and ive dropped my phone but only temper glass crack a lil but other than that my iphone is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to collect clearcases because I like how my phone look plus’s Apple products my are the best,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quite professional but also friendly enough to make you feel like a friend and someone you’ve know for quite a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a tough case with no screen, this fit the requirements I was looking for! Simple yet reliable. HINT: Best Buy price matches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All otter boxes are great. I just didn’t like this one because I wanted the Apple sign to show on the back. But still a good case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outterbox is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this cover for my girlfriend, cause she drops her phone all the time. She likes the color, so it all worked out for me :)

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 3 out of 5 stars

    Great product with one problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my case on december, little bit over a month and the soft part of the case turned it yellowish and doesn't look as good as when it was brand new

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Francisco,

      Uh oh, sounds like that Symmetry series case is feeling a little homesick for OtterBox colors and is starting to turn yellow! We're so sorry to see that this is happening, and our awesome Otters would love to hook you up with a warranty replacement. Just give them a ring at 1-855-688-7269, and they'll fix this cosmetic calamity in no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does well for protection yet not covering any of the screen. Plus the fact it lips just enough of face down the screen won’t scratch. However, the backside really shows scratches easily.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Timdimes,

      Happy to hear the case is protecting your phone! As far as the scratches on the case, our Otters are ready to assist with a case replacement under our warranty! Feel free to give us a quick call at 1-855-688-7269 and we can start that process for you!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Nice case. Real durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is worth the money. This is my third otter box case. They last as long as I have my phone. About 2 years.

    I would recommend this to a friend