Customer Ratings & Reviews
- Model:
- 51213BBR
- SKU:
- 6287799
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, snug fit, and sleek design. Many appreciate its lightweight feel and ease of installation. While some found the case prone to scratches and slightly slippery, the overall feedback highlights its positive attributes. A few customers mentioned the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the defender but it will do for the time b
I would recommend this to a friendNice what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.what i expected it is a Black phone case. that I picked.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesomely durable case but very difficult to take off.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case a lot looks very good on my new iPhone.
I would recommend this to a friendNice and sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sturdy Case for every day use. Drop proof.
I would recommend this to a friendGood size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally I have a lot space to save all my pictures
I would recommend this to a friendLoose fit
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one of these cases I’ve purchased. In both cases after a year or so the material around the side buttons has expanded so the case no longer fits tightly to the phone.
No, I would not recommend this to a friendIPhone XS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I can't tell a lot of difference in this from my IPhone 6s. My email seems to load as slow or slower and I haven't seen much difference in the camera. I'm a little dissapointed so far. Battery life is better, though.
No, I would not recommend this to a friendOtter bought some different
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t hold up well via teen use. It yellowed, with cracks on the side. Husband ended up purchasing another brand.
No, I would not recommend this to a friendGreat fit on phone not on I home clock stand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It appears that the rubber on the bottom over the charge port gets in the way of the base on the I home clock charge stand which does not allow it to charge while placed on the dock.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry for any frustration with using your Symmetry Series on that charging dock! While we try to make our cases compatible with as many third-party products as possible, we're not able to guarantee compatibility with everything on the market. We'll be sure to get your feedback passed along to our engineers! If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Good, but scratches easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hard plastic case that seems like it will keep my phone safe. I got a clear case and the scratches are very visible. It scratched my first day and I have no idea how
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has already gotten scratched! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to look into getting you helped out. Give us a call at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
It’s ok for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always has Otterbox on my iPhones. This one is a little thinner and not as rubberized for drop protection. I bought this one due to price/ sale. I’ll probably go get a different one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey John,
Sorry to hear that this Symmetry series doesn't entirely suit your style! We're thinking our Defender case might be more up your alley - the Defender is more rugged, and incorporates a silicone outer layer that adds additional traction. Check it out by clicking on the link below, and give our friendly Otters a ring at 1-855-688-7269 with any questions that might pop up!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-apple-iphone-x-and-xs-blue-green/6028063.p?skuId=6028063
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Color
Yellow
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always loved otter box but this turned yellow. Not a smoker and never have been but it was like a funky yellow
No, I would not recommend this to a friend Shimmer yellows quickly
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a gorgeous case in the beginning but yellows upon exposure to light, heat, or chemicals. Scratches easily but it protects the phone screen nicely.
I would recommend this to a friendiPhone case otter box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior security for your phone but very hard to take of charge your phone wirelessly or if you have a magnet on the back of your phone to use in a stand in your car
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Will!
We're sorry that you're running into some compatibility issues with your Symmetry Series Clear case! All of our cases have been tested with wireless charging, and they should be compatible, though we do suggest using wireless chargers recommended by the manufacturer of the device, as those are the ones we've tested our cases with. As for the magnet on the back of your phone, we haven't designed our cases to be compatible with any additional accessories added to the phone, so we're not able to guarantee compatibility with something like that. We're sorry for any frustration!
If you have any other issues with your case, please don't hesitate to drop us a line at 1-855-688-7269, and one of our amazing CS Otters can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Average case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good at first but then it turned yellow and the case ended up falling apart.
No, I would not recommend this to a friend Same old same
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My prior purchase of otterbox cases is a no brainer. This is my first symmetry purchase & its different from the commuter because it's a 1 piece shell vs shell/membrane.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Knicks4eva!
That Symmetry Series is a one part case, as it was intended to be slightly sleeker than some of our other styles. If there was something about that case that wasn't a slam dunk, feel free to give us a ring at 1-855-688-7269, and our amazing CS Otters can dribble up a solution for you. Hoping that your experience from here on out is nothing but net!
Happy Holidays,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its saying this case ‘scratch free’ but after a week my case was full of scratch although i keep my phone in my purse....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Niki,
Our apologies that this Symmetry series is dealing with some surface-level scratches! This case was not deliberately designed to be indestructible, so much as it was intended to absorb any scratches that might otherwise jeopardize your device. As long as your iPhone is still looking sleek, that's still a win in our books! Please feel free to call our awesome Otters at 1-855-688-7269, and they'll cheerfully set you up with a sleek new warranty replacement. You'll be enjoying polished protection again before you know it!
Best,
OtterBox Customer Service Team
Clear case looks terrible after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the case does a good job of protecting the phone, but the rubber material on the clear case has already discolored severely after only 2 months of normal use. On top of that, the back is completely covered in scratches just from being kept in a pocket and laid down on a table. I guess this is expected for a clear case, but I would've expected it to last longer than 2 months, especially for an Otterbox. Disappointed overall with the quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Matty!
We're sorry to hear about your frustrations with your Symmetry Series Clear case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can get your beat up, dirty case replaced.
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Scratches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because it scratched easily . A product that is so much money should have better quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ladyras,
We dearly apologize that this Symmetry series was feeling a little worn down, and that you felt returning it would be your best option! Had you contacted us, our friendly Otters would have loved to smooth things over with a warranty replacement, but we also completely understand your decision to go down a different path. If you have any additional questions or comments, please feel welcome to reach out to us at 1-855-688-7269, and we'll always be delighted to help out!
Sincerely,
OtterBox Customer Service Team