Customer Ratings & Reviews
- Model:
- 51213BBR
- |
- SKU:
- 6287799
Customer reviews
Rating 4.7 out of 5 stars with 1158 reviews
(1,158 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, snug fit, and sleek design. Many appreciate its lightweight feel and ease of installation. While some found the case prone to scratches and slightly slippery, the overall feedback highlights its positive attributes. A few customers mentioned the price point as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this and within 1 month there was a crack in it. The "warranty" requires you pay for shipping and handling for manufacturer defects.
This review is from OtterBox - Symmetry Series Clear Case for Apple® iPhone® X and XS - Stardust
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case suffered from such damage after a mere month. We totally understand that you would expect this case to have a longer life expectancy. The good news is we're always happy to set up a warranty. Please note we collect that shipping and handling fee so we can process your claim hassle-free to you. If you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269, and we'd be happy to chat!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Would not fit!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not fit my iPhone X! I felt I would have to warp my iPhone X just to have it fit into the case! Returned.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Chris,
We apologize that this Symmetry series was running into some installation issues, and that you felt the best course of action would be to return the product! Had you contacted us, our friendly Otters would have been more than happy to provide assistance. As it is, we sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any other questions going forward, please feel free to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Over priced. Not the typical Otter Box case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every little scratch shows up and needs to be a $10 case. Otterbox should discontinue this transparent case.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jeff,
We're genuinely sorry to see that this Symmetry series has retained a few battle scars while on the job! Our products are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise damage your device. So as long as your iPhone is still looking fresh, we're going to call this a win and get to the part where we set you up with a smooth new replacement. Simply give our friendly Otters a ring at 1-855-688-7269, and they'll set up a warranty claim - stat!
Warmly,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Will not buy again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone broke after replacing my case with this case. Never again buying OtterBox!
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While we design our cases to reduce the risk of damage to your phone, we're not able to predict every variable. Though we can't extend our warranty to your device, we're more than happy to get you a replacement OtterBox. Give us a ring at 1-855-688-7269, and we can get that started for you.
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter dropped phone and the back glass cracked. The case did not protect at all
This review is from OtterBox - Symmetry Series Clear Case for Apple® iPhone® X and XS - Stardust
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bella.
We're sorry to hear about the damage to your phone while it was in that Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't replace the device, we would be more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Doesn’t do it’s job
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t protect anything. Shattered screen the first drop.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Grip, Price
Rated 1 out of 5 stars
Dont get unless it's a permanent case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is absolutely not worth $40. Even price matching at $27 it's too much. The case is an absolute pain to get in and out of so if you are the type that likes switching between cases, I would avoid for sure. The case allows way too much dirt in between the camera hole which will require cleaning every now and then. This is because the camera hole is too big so both the X and XS cameras can fit. For $40 this is not acceptable. You can get an Apple case that's made to measure for $40 or $50. The case does give protection but due to the back's design, it can be very slippery. It also scratched fairly easily and will likely look like crap within a year. I'm overall disappointed with the case and in retrospect should had gotten a Defender, commuter or even a speck case for my roughed case. I'm dissapointed because I feel like I wasted my money and will probably have to buy another roughed case.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jorge,
Sorry to hear that you're dealing with a laundry list of issues with that Symmetry series! It sounds like the style of the case doesn't entirely match with your preferences, and our Otter matchmakers would love to help you find the case of your dreams. Please feel welcome to call them up at 1-855-688-7269, and they'll set you up with the perfect protection in no time at all!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rated 5 out of 5 stars
So tough
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have really been enjoying this case. Not only is it pretty, it’s very protective! It’s very thin and light!
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Gradient Energy
I would recommend this to a friend - Pros mentioned:Protection
Rated 5 out of 5 stars
Wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My psycho ex boyfriend threw my phone three times frustrated that I wouldn’t give him my password. It hit the floor hard and a wall a few times. Since this phone is glass on both sides I thought it was doomed. This person really tried to break my phone and to my amusement he couldn’t ha ha Ha ha ha thanks otter box
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Gradient Energy
I would recommend this to a friend - Pros mentioned:ProtectionCons mentioned:Color
Rated 2 out of 5 stars
Overall Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get this case as it seemed to be protective and looked nice and professional. However, when I tried to put the case on my phone, it would not fit and took at least 5 minutes to maneuver the phone to fit in the case which scared me as I thought it would scratch up my new phone. It also seems to collect dust inside it but I do not want to take off the case to clean because I would need to go through the struggle to put the case back on. The case also seems to be faintly yellow as I've had it for a few months now. Unfortunately, since I've had it for a few months, it is passed my return date, but while this case looks okay, I probably would not recommend it.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Kaitlyn,
We're so sorry to hear that this Symmetry series doesn't seem to be meeting expectations! Please note that our friendly Otters are always available to assist with case application or removal, and they'll be more than happy to help with your current situation. Feel free to give them a call at 1-855-688-7269, and they'll send over a brand-new replacement, along with some installation tricks so that you can enjoy seamless security going forward!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Rated 5 out of 5 stars
Great Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Otterbox cases for my iPhones for years and think they do a great job of protecting them. In particular I like the Symmetry because it is the thinnest, but still provides good protection. One tuff case.
I would recommend this to a friend - Pros mentioned:Fit
Rated 4 out of 5 stars
Sleek and Protective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never been a huge fan of Otterbox, too bulky for my taste, BUT this case changed my mind. It’s sleek, your phone doesn’t slip out of your hand and the case fits like a glove! The only reason I didn’t give it 5 stars is because it’s nearly impossible for me to remove it! That’s annoying but not a deal breaker!
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
I would recommend this to a friend Rated 5 out of 5 stars
Surprisingly more protective than Commuter series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case. I've dropped my phone countless times; on it's back, sides, face down, and from various heights. I am an active dad with 2 boys and also work in an office. This case covers my lifestyle all the way. I managed to semi fling my iPhone X in the commuter series in the airport parking lot and my screen instantly shattered. I think the extremely tight fit on the Symmetry series helps with impact damage. The TPU sleeve on the Commuter series fits too loosely and you can easily peel it away from the phone. Just think about the consequences on a hard drop. Love this case!
I would recommend this to a friend- Cons mentioned:Bulk
Rated 5 out of 5 stars
Otter Box Symmetry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a quality case that wasn’t bulky. This one does it!
This review is from OtterBox - Symmetry Series Clear Case for Apple® iPhone® X and XS - Stardust
I would recommend this to a friend Rated 4 out of 5 stars
Doesn’t last a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects my phone well but idk if it’s the clear case that sucks the first one turned yellow the second one split open on the outer lining. That part also changed color the case it not even a year old.
This review is from OtterBox - Symmetry Series Clear Case for Apple® iPhone® X and XS - Stardust
I would recommend this to a friend- Cons mentioned:Color
Rated 3 out of 5 stars
Durable but changes color with time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this case for a year. Case is functionally durable and the glitter is great. However the clear case turned a bit yellow with time so buyer beware
This review is from OtterBox - Symmetry Series Clear Case for Apple® iPhone® X and XS - Stardust
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chipotle,
We're so sorry this Symmetry Series case decided to turn colors on you!
Although protection is our priority, we understand how cosmetic complications can be discouraging. The good news is we have a great warranty that's calling your name. Simply click on over to our online Support/Warranty page and we'll get you back on track to crystal clear aesthetics!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
Rated 2 out of 5 stars
Scratched up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this case, but I have only had it for a couple of days and the back has gotten a handful of scratches already. I wish the store would have had a newer looking one in stock when was purchasing but I did not want to leave the store without a case. Really wish I had one that was not scratched up so I could enjoy it from new.
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Kristine,
We want you to be able to enjoy your new Symmetry from new as well! We so apologize that your current case is dealing with some severe scratches, and our awesome Otters would love to hook you up with a fresh new replacement. Please feel welcome to give them a ring at 1-855-688-7269, and they'll put together a warranty claim in no time at all!
Cheers,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Great Product For a Period of Time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great initially however the silicone part stretches out after less than a year. Very durable at first !
This review is from OtterBox - Symmetry Series Case for Apple® iPhone® X and XS - Clear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that the silicone part of your case has gotten stretched out! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a call at 1-855-688-7269, and we can get a warranty claim started for you.
Best,
OtterBox Customer Service Team





