Customer Ratings & Reviews
- Model:
- 51185BBR
- SKU:
- 6287809
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
Discoloring edges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is one of the best to protect your phone. I wanted something cute so I picked the clear because of the sparkling silver glitter on it. But now I’m beginning to notice discoloring on the clear edges where there is no glitter. Was hoping that wouldn’t happpen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Cindy,
We sincerely apologize that this Symmetry series doesn't seem to be sticking to its true colors! While these cosmetic issues shouldn't necessarily affect the protective abilities of the case itself, we certainly understand why you would feel disheartened. Not to worry - our tidy Otters are ready to clean things up with a warranty claim. Please feel welcome to call them at 1-855-688-7269, and they'll send you a spotless new replacement case in practically no time at all!
Best,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is for my sons iPhone. He likes it very much.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would like it better if it had a screen protector...
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case for the new phone holding up well so far
I would recommend this to a friendQuite protective- but loose on keeping phone clean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have dogs and their hair slips through the case, even when first buying it. Things still go through and get it dirty and it cracked when I dropped it “the wrong way”. Other than that, it’s a good case. And pretty of course
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the debris getting into your case, and we'll be sure to get it passed up the ladder to our design team. As for the cracked case, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
It's okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case looked great for a while. I wanted a clear case since I bought a Red phone. But, like most clear cases, it ended up turning that brownish color over time. It was replaced pretty quickly with something else.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're sorry to hear about the frustration with your Symmetry Series case! We appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection but the case felt too big for me. Other wise if you are just looking for protection this is a great case. Other con is i feel like this case is going to show a lot of dirt.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey bigdan811,
We're bummed to learn that this Symmetry series ended up feeling a little too cumbersome for your style! We do our absolute best to streamline our case designs as much as possible, but in the end, the protection of your device is always our number one priority. Any extra layers on that case are specifically intended to provide the best security possible for the iPhone XR!
As for the dirt, while we completely understand your hesitation, we're confident that this case shouldn't pick up any debris. That being said, if you do run into any future questions or concerns, please note that our friendly representatives are always available at 1-855-688-7269. Just give them a call, and they'll be happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Case yellows over time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very protective but will yellow over time. I didn't realize just how yellow it had become until I saw a new case. I would not recommend this clear case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We'll be sure to let our design team know about your experience. Thankfully, we have a stellar warranty, and we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started for you.
Best,
OtterBox Customer Service Team
Cracking
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only dropped my phone a handful of times since having this case. I just recently went on a boating trip and my phone was exposed to some sun and now the case is cracking around the edges.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! That's certainly unusual. The good news is, we have a pretty great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Clear Otterbox iPhone XR Case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was great until it took on a tan color which makes the case appear dirty. I purchased the same case for my mom months later and it still crystal clear. Guess my case was defective.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a sturdy clear case. The downside of this case is getting it off of the IPhone. It is a bit difficult to remove and the emergency signal has gone off twice. Make sure you power off your phone, first!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey DivaD,
Thanks for the tip! We're sorry to hear that this Symmetry series just can't seem to break away from your iPhone XR! Our protective products can be pretty committed, and sometimes have trouble letting go. If this is happening, please note that our friendly representatives are happy to help with either case removal or installation. Simply give them a call at 1-855-688-7269, and they'll always be ready to jump in for the assist!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Not a fan
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it’s made to protect the phone, I’m not a fan of how hard is to remove. Also seemed to turn A little yellow and dingy too quickly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mornmito,
We're so sorry this Symmetry Series case isn't looking so hot! We'd love to take things from the top with a brand-new warranty case along with some great maintenance tips that should keep things looking fresh for a long time to come.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Like but not love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this case after all it is an Outter Box and I’ve dropped my phone already several times without any damage. However, the case does turn a yellowish color and I’ve only had it for about 3 months.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lena,
It's awesome to hear that this Symmetry series has taken on a few intense drops like a champ! We apologize that the exterior of the case is looking a little discolored, and our tidy Otters will be happy to clear things up with a warranty claim. Please don't hesitate to give them a ring at 1-855-688-7269, and they'll send over a brand-new replacement so that you can get back to enjoying pristine protection!
Best,
OtterBox Customer Service Team
It will do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a case which has hard back and a soft side so it’s not hard on the hand . I would thought that would be ok But know realize I would have preferred the back to soft cover over a hard shell
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Basher!
We're sorry to hear that your Symmetry Series case wasn't exactly what you had in mind! It sounds like you may be more interested in our Defender Series case, which has a slipcover on the outside of the hard shell. Check that case out here: https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-black/6287824.p?skuId=6287824
Happy Holidays,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It turns yellowish for a couple of months; I wonder the type of materials used to make this product. It looks cheap but they sell it at a high price.
No, I would not recommend this to a friendGood but slippery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case holds phone tightly. It makes it a little hard to get the phone in the case. The back of the phone is slippery to the touch so it could be hard to hold onto.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Urza!
We're sorry to hear that it's been a bit difficult to get a grip on your case! We'll be sure to get your feedback passed up the ladder to our design team. If anything ends up happening to your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Material was different than others I've had
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case seemed like it may have been defective, and I replaced it with the same thing but a different color. Think it may have been an anomoly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you had some issues with your first Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We're glad to hear that your new case is meeting your needs, though! If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Protects but slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case does a good job of protecting my phone but it is more slippery than my previous case so I tend to fumble it more.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Embuff,
We're glad we scored high marks in the protection area, but sorry to hear we didn't meet your standards on the "grippy" front! True, the Symmetry Series is design to be a slim and sleek, pocket-friendly case, which makes us think our Defender Series might be more to your liking! Feel free to check it our here on Best Buy using the link below!
OtterBox - Defender Series Pro Case for Apple® iPhone® XR - Black - https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-black/6287824.p?skuId=6287824
If you happen to have any other OtterBox questions, comments, or concerns, give us a brief call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started off with this case but due to my job I needed more protection for my phone. This case is ok but with how fragile phones are just need more protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bash00,
We're sorry to hear that the Symmetry style just doesn't seem to be cutting it at your job! However, if you're looking for something a bit more heavy duty, then we might have a case that works perfectly for you. Feel free to follow the link below to check out the Defender Series Pro, which offers rugged security. If you have any other questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-black/6287824.p?skuId=6287824
Best,
OtterBox Customer Service Team
Was okay not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otterbox did not come with a screen protector so we ended up getting a different case shortly after just to be on the safe side.
No, I would not recommend this to a friend