Customer Ratings & Reviews
- Model:
- 51185BBR
- SKU:
- 6287809
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
Slippery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok case that easily slips out of your hands if your not careful. Didn’t really feel like it actually protected the phone either
No, I would not recommend this to a friendSnug
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is tough to put on but very durable. It has a lip to protect the glass but I still have a small scratch on it somehow.
I would recommend this to a friendGood case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case for the simplicity but I wish the case was more comfortable to hold. After a while the case can be hard to hold.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case hasn't been comfortable after long stretches of using your phone! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
It wasnt what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With my last purchase of an otter box for my old phone it has a complete case. This is just the covering for the back part of the phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tonya,
Sorry to hear that this Symmetry series isn't entirely what you were looking for to cover your iPhone XR! The Symmetry is specifically engineered with a slim, one-piece design to offer pocket-friendly protection. If you're looking for something a little more rugged, we would recommend taking a peek at our Defender Series Pro. The Defender Pro incorporates multiple layers, and might be more up your alley! Feel free to check it out via the link below, and if you have any questions, our friendly Otters are always just a call at away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-apple-iphone-xr-black/6287824.p?skuId=6287824
Cheers,
OtterBox Customer Service Team
Middle of the road otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok and fair for the price. I would recommend the high end otterbox as this one has me a bit concerned about durability
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case isn't making you as confident as the OtterBox cases you've had in the past! All of our case designs go through hundreds of hours of testing to ensure that they are ready to put up with your day to day life. If you do run into any issues with your case, we have a stellar warranty, so if you give us a ring at 1-855-688-7269, we'd be more than happy to get you a replacement OtterBox.
Best,
OtterBox Customer Service Team
Okay case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holds the phone in case very well, but shows scratches, etc after just a couple days of use, and I don't use my phone much.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dealseeker,
We're bummed to hear this Symmetry Series case didn't go the distance!
We'd love to prove to you this was just a fluke. Give us a quick call at 1-855-688-7269 and we'll send you a brand-new case along with some great maintenance tips that'll keep things looking fresh for a long time to come! Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security.
Best,
OtterBox Customer Service Team
Didn’t Hold Up
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case for8 months. The corner broke from carrying it in my pants pocket. Very disappointed at how poorly this held up. Replaced it with the OtterBox Commuter which seems to be a much more substantial case. Contacted OtterBox and they replaced the case for the cost of shipping. They have a lifetime warranty. Now I have a spare case if my wife breaks hers.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Vito!
We're sorry to hear about the damage to your Symmetry Series case! We're glad to hear that we were able to get you helped out with a replacement case. We hope that you're enjoying your Commuter Series case! Please don't hesitate to reach out to our Customer Service Team if you ever run into any other issues.
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty but not very good protection. The back of my phone cracked when it fell on my tile floor.
No, I would not recommend this to a friendCase is good but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is pretty good and sturdy but the box that it comes in is old and torn. It’s seems like a used product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
It's definitely odd to hear that your packaging was so damaged. If the case also arrived damaged, we'd suggest reaching out to Best Buy. They should be able to get you helped out. If they aren't able to help for some reason, please give us a ring at 1-855-688-7269, and we'd be more than happy to get you helped out.
Best,
OtterBox Customer Service Team
Ok otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t the best of quality. The plastic felt softer than a lifeproof
No, I would not recommend this to a friend- Pros mentioned:Protection
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works I personally would only buy the defender. But got this for someone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Kleeche,
We're so happy to hear that you gave this Symmetry case to someone who needed the gift of phone protection! The Defender and Symmetry have their stylistic differences, but in the end, they have the same goal - keeping your device safe. If you have any further questions or comments, please feel welcome to contact us at 1-855-688-7269, and we'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
case cracked within a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the clear case but it has already cracked around my camera. But it did do it's job - my camera isn't harmed!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi cam94,
While it's a bummer that your Symmetry series cracked, we're so glad to hear that your camera remained unscathed! Let's get your protection back to peak levels with a warranty claim - simply give our friendly Otters a call at 1-855-688-7269, and they'll be happy to send you a tough new replacement right away!
Cheers,
OtterBox Customer Service Team
Had to get a second one.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last me more than a year before I had to get a new one. I'm hard on my things though.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you ran into some issues with your Symmetry Series case! Did you know we have a great warranty? If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a passable if not great phone case. Next time I’ll spend a few extra bucks and get the defender series.
I would recommend this to a friendYellows quick
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay but not the best. The clear case started turning yellow fairly quick
I would recommend this to a friendPretty soft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great as a case. But scratched easy. Don't think I would recommend it.
No, I would not recommend this to a friendCase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case wore out quickly. The area where the button are located is week.
No, I would not recommend this to a friendNice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking case but I was hoping it would cover the phone a little better for added protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jamm,
Sorry to hear that this Symmetry series isn't ticking all of the boxes on your case checklist so far! If you're searching for extra protection upfront, so to speak, we might suggest taking a peek at our iPhone XR Alpha Glass. This fortified screen protector adds another layer of security, and is specifically engineered to fit with the Symmetry! Please don't hesitate to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-polyester-screen-protector-for-apple-iphone-xr-clear/6339350.p?skuId=6339350
Great grip!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like the fact that it’s clear but the case scratches to easy. I would not buy it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Linda,
We're so sorry this case is suffering from some cosmetic complications. While protection is our first priority, we understand how aesthetic attacks can be frustrating. The good news is we'd love to send you a brand-new warranty case along with some great maintenance tips that should keep things looking pristine for a long time to come! Give us a call at 1-855-688-7269 and we'll take it from there!
Best,
OtterBox Customer Service Team
ok not that great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cracked after few month of usage. Would prefer Otter Box for better protecttion
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a great warranty, and we'd love to get you taken care of with a replacement case. Feel free to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team