Customer Ratings & Reviews
- Model:
- 51185BBR
- SKU:
- 6287809
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
Just ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't protect your front screen. You still have to buy a screen protector.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While that Symmetry Series case doesn't include a built-in screen protector, that case is fully compatible with Amplify and Alpha Glass.
Best,
OtterBox Customer Service Team
Not what I wanted. Returning it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered wrong one, I am returning it and I already received my exchanged one.
I would recommend this to a friendIt did get a scratch pretty quick.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a scratch within 30 days so for the price we returned it and got something else.
No, I would not recommend this to a friendScratch easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my 14 year old son and is not very good, have scratches all over
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chanti!
We're sorry to hear that your son's Symmetry Series case isn't living up to your expectations! The good news is, we have a great warranty, so give us a call at 1-855-688-7269, and we'd be happy to see if we can get that scratched case replaced.
Best,
OtterBox Customer Service Team
Bit Heavy and doesn’t look great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is not heavy and doesn’t look great on the phone.It’s difficult to fit it first time.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Arun,
We apologize that this Symmetry series isn't completely meeting aesthetic expectations so far! Although we do our absolute best to streamline our case designs as much as possible, at a certain point, it just isn't worth it to sacrifice any of the protective layers. Nonetheless, we'll gladly pass your comments along to our product design team for future consideration. If you run into any further inquiries, please feel free to reach out to our reliable representatives at 1-855-688-7269, and they'll always be glad to help out!
Kindly,
OtterBox Customer Service Team
Case is very slippery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is very slippery and hard to put on. I wish this would have been easier to put on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dingo,
We apologize the installation of this Symmetry case proved to be more difficult than you expected. Not to worry - our expert Otters have some great troubleshooting tips that'll make taking off/putting on your case effortless. Please feel free to give us a call at 1-855-688-7269 and we’ll dive in with the asist.
If you're looking to get a better grip on your case, PopSockets is the perfect solution. Feel free to check out some of their products here: https://www.bestbuy.com/site/popsockets-popgrip-multifunctional-holder-for-mobile-phones-aluminum-black/6331939.p?skuId=6331939
Best,
OtterBox Customer Service Team
Bought good items on Black Friday
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average merchandise is seasonal for older couples. Trying to replace without being bankrupt.
No, I would not recommend this to a friendGets dirty fast
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case only problem is that it gets very dirty and is impossible to clean
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Faustus17,
We're so sorry this Symmetry Series case is picking up some unwanted dirt. If that doesn't come clean with soap and warm water, give us a quick call at 1-855-688-7269 and we'll dive in with some troubleshooting which should keep things looking fresh for the long haul!
Best,
OtterBox Customer Service Team
Works for what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok phone case. Sale price made it worth buying. Quality could be a little better.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RajB,
We're sorry to hear you haven't been totally in love with this Symmetry case! We're always looking to improve our products. We'd love to hear more about your experience with this case so we can pass it along the current to the right design team for future consideration. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat!
Sincerely,
OtterBox Customer Service Team
good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good case but it is really slippery and slides a lot on flat surfaces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey JJflytrap,
Sorry to see that this Symmetry series feels a little too sleek for your preferences! We might recommend taking a peek at our Defender case, which provides additional traction via an outer rubber slipcover. Check it out by clicking on the link below, and give our playful Otters a call at 1-855-688-7269 with any further questions!
Cheers,
OtterBox Customer Service Team
Good quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but being An otter box I expected a little more.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Mari!
We're sorry to hear that your Symmetry Series case didn't meet your expectations! We'd love to get some more detailed feedback about your experience with your OtterBox. Please reach out to our helpful Customer Service Team with your thoughts, here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just wish it had a something to protect the screen as well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Symmetry Series case! While that case does not come with an included screen protector, it is 100% compatible with Alpha Glass and Amplify. For more information about those screen protection options, please don't hesitate to reach out to our Customer Service team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
OtterBox Symmetry Series IPhone Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This iphone case is seemingly quite adequate thought not exceptional.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Professor,
Thanks for choosing our Symmetry case to take care of your iPhone XR! If you ever want to share more details about your experience with this product, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help and love to learn!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Cute but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the clear sparklecase for my phone. However, it didnt fit. I was afraid of cracking my new phone so had to buy another brand. I get its tight to protect but must of been cut wrong
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear marya,
We apologize that you ran into a few application issues with this iPhone XR Symmetry series! Our Otter experts would love to get you back on track to sleek security with some installation tricks. To start, feel free to follow the link below and watch the instructional video we made for that exact process. This visual guide should provide some helpful tips!
If you continue to experience trouble, please don't hesitate to contact us directly at 1-855-688-7269. We'll gladly walk you through the best way to install the Symmetry!
https://www.youtube.com/watch?v=aCf0nx42OFk
Sincerely,
OtterBox Customer Service Team
A case is a case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing crazy to report here, it’s a phone case people!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your phone case has been meeting your expectations! If there is anything that is keeping this from being a 5-star experience, please don't hesitate to reach out to our Customer Service Team with your thoughts, here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Nice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute case but doesn’t protect as much..lol.l......
No, I would not recommend this to a friendCase turns yellow very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is supposed to be clear but it starts to yellow quickly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Princess09,
We apologize that the camera area on this Symmetry series started to look a little discolored around the edges! We totally get that this cosmetic casualty might complicate things, and our friendly Otters would love to rectify the situation with a warranty replacement. Please don't hesitate to give them a quick call at 1-855-688-7269, and they'll get a claim started right away!
Sincerely,
OtterBox Customer Service Team
It’s aiggggght
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok lol. Middle of the road, kinda flimsy. Does it’s job.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case hasn't exceeded your expectations! All of our case designs go through hundreds of hours of design testing to ensure they will live up to the beating you can throw at it every day. If you run into any issues with your case, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
I bought this for my daughter.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone for my daughter, I think she is pleased with it.
I would recommend this to a friendCould cover better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lip of the cover should come up a little higher to protect screen
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Bo75020,
Sorry to hear that you're feeling slightly uncertain towards the iPhone XR Symmetry series! This particular case was specifically engineered and designed to provide full device functionality while the phone is under our care. The sides of the cover were constructed to allow complete access to the curved display. If you have any other queries going forward, please feel welcome to call our friendly Otters at 1-855-688-7269 - they'll be absolutely delighted to further assist you!
Sincerely,
OtterBox Customer Service Team