Customer Ratings & Reviews
- Model:
- 51185BBR
- SKU:
- 6287809
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case's protective qualities, its snug fit, and the overall quality of the case. Many appreciate the design, ease of use, and lightweight nature of the product. While some users noted that the case can add a bit of bulk and is prone to scratches, the positive feedback on protection and design outweighs these concerns. The case is also praised for its good value.
This summary was generated by AI based on customer reviews.
Slick grip
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is quality made but has a slick grip and I like to feel like I have a good hold on my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dogsitter,
We're so sorry about this slippery situation! The Symmetry Series case was designed to slip in and out of your pocket with ease, but we understand where you're coming from. Not to worry - we have just the thing for you. We partner with an awesome company called PopSocket. We're confident their products will offer the secure grip you're looking for. Check it out here: https://www.bestbuy.com/site/popsockets-popgrip-black/6331946.p?skuId=6331946
If you have any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protects amazing but It yellowed a week later ended up returning it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, emarni423!
We're sorry to hear that your case has turned yellow so quickly. If you have issues with an OtterBox case in the future, please know that we have a stellar warranty, so we'd be more than happy to get you a replacement case.
Best,
OtterBox Customer Service Team
Case cracked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 3 months of use the case cracked. I surely expected it to last longer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to get you a replacement case. You can file that warranty claim here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product was a disappointment it is not protective enough for the phones.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Linda!
We're sorry to hear that you're not loving your Symmetry Series case! We'd love to hear more specific feedback about the experience you've had with your OtterBox, so we can get it passed along to our design team. Feel free to reach out to our Customer Service Team about that here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
I don't recommend this product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone case to protect my daughter's brand new phone. Within 2 weeks of having her phone she dropped the phone with this case on it and the back shattered. The phone landed flat on the back on the floor.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AnaBanana56,
We are genuinely sorry your daughter's phone took a spill and emerged damaged. We take every measure to avoid such disheartening outcomes. However, many elements, some out of our control, factor into each drop, and we cannot guarantee all exposure to risk is eliminated with the use of our case.
Although we cannot extend our warranty to her iPhone, we would love to replace her case so your daughter can get a fresh start once her display is repaired. Please feel welcome to give us a call at 1-855-688-7269 and we'll set that up right away.
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Always love otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for the new iPhone. Highly recommend
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Susan!
We're glad to hear that everything is going well with your new case. Just so you know, 1 star is used to denote the lowest rating, so you may have left a few stars off of your review!
Happy Holidays,
OtterBox Customer Service Team
JUNK
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fell off my nightstand and hit the hard wood on the corner. The whole back of my phone cracked while in this case. Would not cover repair of phone only sent me a new crappy case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're incredibly sorry to hear about the damage to your device while it was in your Symmetry Series case. While we design our cases to greatly reduce the risk of damage to your device, there are some variables that are unpredictable. Since we don't manufacture the device, we're not able to extend our warranty to it. We'll be sure to get your feedback passed up the ladder to our design team.
Best,
OtterBox Customer Service Team
Gonna return it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is bulky and the way the flash reflects on case pics don’t seem to be that good when flash is needed. Not sure why this happens.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dandan,
We're not sure why this is happening either, but we'd love to find out and provide further assistance! Please don't hesitate to ring up our private Otter investigators at 1-855-688-7269, and they'll gladly take the case (pun intended) so that you can get back to stress-free security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Phone was dropped waist to ground and shattered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife was talking on phone. Went to put phone in pocket and phone slipped out. Whole back of phone shattered with this case on. Waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Eddy.
We're sorry to hear about the damage to your wife's phone. We design our cases to greatly reduce the risk of damage to your device, but some variables are still outside of our control. Though we can't replace the device, we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that claim started.
Best,
OtterBox Customer Service Team
My phone is already cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone dropped very close to the ground and this case did not protect at all. I already have a crack in my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your case. While our cases are tough, we're not able to predict every variable. Since we don't manufacture the device, we're not able to extend our warranty to it. That being said, we'd be more than happy to get you a replacement case. Give us a call at 1-855-688-7269, and our CS Otters can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Not much protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan - Didn't seem that it provided much protection - very flimsy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there kmommy,
Sorry to hear that you're feeling so apprehensive towards this Symmetry series! The Symmetry incorporates our sleekest style, and while we completely understand your hesitation, we trust that the case should provide extensive drop protection for your iPhone XR. The Symmetry passed all of our tests to ensure maximum device security, and we're confident that it's ready for the job! If you have any additional questions or concerns, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help boost your confidence going forward!
Cheers,
OtterBox Customer Service Team
6 days without 1 day with and crack screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it at 7 pm fell from the bed 9 am crack screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lisa,
We're sorry to hear that your iPhone XR screen cracked after such a short time in this Symmetry series! Although we test our cases extensively to ensure maximum phone protection, unfortunately, every fall is subject to myriad different dynamics and angles, some of which are beyond our control, and we cannot always guarantee that absolutely all exposure to danger is eliminated through the use of our products.
While our warranty does not extend to the Apple device itself, we would still very much like to send you a brand-new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Yellows quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than two months later it has yellowed.not good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Painteralg!
We're sorry to hear that your clear skies have gone cloudy. Thankfully we have a stellar warranty, so if you give us a ring at 1-855-688-7269, our amazing CS Otters can get you hooked up with a replacement case.
Best,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. The case is already changed color. Is not clear any more
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Gabbriella!
We're sorry to hear that the skies on your case have turned cloudy! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and our CS Meteorologists will ensure that there are only clear skies in your future!
Best,
OtterBox Customer Service Team
Turned Yellow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two cases for two phones and both turned yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Robert!
We're sorry to hear about the discoloration with your Symmetry Series cases! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with some replacement cases. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Yellow Case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case has started turning yellow after only 5 months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! Did you know we have a great warranty? Reach out to our Customer Service Otters through the link below, and we'd be happy to get you taken care of.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Poor rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Transfer from iPhone 6 to new iPhone created numerous problems.
No, I would not recommend this to a friendLooks nice but my screen still cracked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty case but my screen was cracked by phone dropping
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Katie,
We're deeply saddened to hear your iPhone suffered some damage under the watch of this Symmetry Series case. We put forth every effort to avoid such disheartening outcomes, but every drop is subject to a multitude of variables, many beyond our control.
Unfortunately, we can't help with any repairs to your Apple device, but we would love to send you a brand-new case if it was also damaged in the fall. Please feel free to give us a call at 1-855-688-7269 and we'll set that up with grace and haste.
Best,
OtterBox Customer Service Team
Case came in poor condition.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case came in mail all scratched up and not new.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Customer1,
We're so sorry to hear that this Symmetry case arrived sporting some injuries from the shipping journey! While battle scars can look pretty tough, we certainly understand that this is not what you were expecting, and our friendly Otters would love to send you a sleek new warranty replacement. Just give them a call at 1-855-688-7269, and they'll smooth things over in no time at all!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Design, Protection
Simply the Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best otter box case . Sleek look 100% best protection. This will give you full peace of mind so much you will not need insurance on your phone .
I would recommend this to a friend