Customer Ratings & Reviews
- Model:
- 51197BBR
- SKU:
- 6287820
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as providing good protection and a comfortable fit, with many appreciating its sleek design and ease of use. However, some users noted that the case is prone to scratches and that the color may fade over time. A few customers also felt the price point was somewhat high for the features offered. The case's clarity in showcasing the phone's design was also a positive aspect for some.
This summary was generated by AI based on customer reviews.
Love this case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is awesome not to thick or chunky but makes me feel like my phone is safe. Have dropped my phone and has been fine
I would recommend this to a friendSolid case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a bunch of otterbox cases. I have been happy with all of them. They are durable and really protect the phone.
I would recommend this to a friendBeautiful Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is beautiful on my rose gold phone. It is also easy to grip, put in your pocket, etc. Plus it carries the otter box warranty!
I would recommend this to a friend- Pros mentioned:Protection
Wish It Didn't Yellow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection. Light weight. The clear version begins to yellow with time. Rubber does not stay secure with constant usage.
I would recommend this to a friend Cute case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a functional protective case that shows off the cute color of my new phone and it works perfectly with my wireless charger!! Yay
I would recommend this to a friendGood protection cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protection coverA good protection cover nice and see-through on the back so you can still see the nice design of your IPhone.
I would recommend this to a friendOtterBox clear case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid case, at first I thought that since it’s clear it might be flimsy but it’s rather firm and strong
I would recommend this to a friend- Pros mentioned:Protection
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it. It was a finger print magnet on the back. I’m very picky about cases and it wasn’t really for me. It was a good protective case tho.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there!
We're sorry to hear that you didn't love your Symmetry Series case! We'll be sure to get your feedback passed along about that case's susceptibility to fingerprints. If you're looking for something a bit more fingerprint resistant, we'd suggest checking out some of the other colors we have for that Symmetry Series case, as the matte colors hold up much better against fingerprints. Check those cases out here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-xs-max-black/6287811.p?skuId=6287811
If you have any questions about our cases or warranty, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Does the job but scratches easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an Otterbox so you know it will protect your device. This particular one did a good job protecting the device and was a slim profile and did not add much bulk to the phone. My biggest complaint is with the clear case, it scratches like crazy and after a few months looks horrible! I guess the alternative is my phone being that scratched up so obviously I'd rather the case than the phone. Otterbox needs to figure out their materials on the clear as to avoid scratching.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wldkatz03,
Our apologies that you're feeling slightly disappointed in the iPhone Xs Max Symmetry series! You're right to think that the case is designed to sacrifice itself and take on any scratches that could otherwise reach your phone - but we also understand why you would also want that Symmetry to look stylish for the long haul. To start, we would love to get you into a resistant new replacement, so please feel free to call our awesome Otters at 1-855-688-7269. They'll grab additional details and process a warranty claim in a matter of minutes so that you can get back to sleek security A.S.A.P.!
Sincerely,
OtterBox Customer Service Team
Typical Otterbox, quality, way ahead of the pack!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is great. And if it isn't...? Call Otter and they will send you a new case no questions asked. Wouldn't buy anything else.
I would recommend this to a friendGreat Case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard finding a case that doesn’t make it hard to push the power and volume buttons. This case does not do that!
I would recommend this to a friendLove the new phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son has this phone and he loves the size and says it's easier for him to watch his movies. He also loves the new camera and the quality.
I would recommend this to a friendThin case shows off design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is thin, yet protective at the same time. I really like that fact that it doesnt hide the gold on the back of my iphone as well!
I would recommend this to a friendNeeded a change
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was upgrading my phone and my wife decided she needed a new case. She chose this, for the simplicity. Seems to work ok.
I would recommend this to a friendOtterBox!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing comes close. It's OtterBox o nothing. I love these things. Buy a new phone, get an OtterBox with it. You will not regret it!!!
I would recommend this to a friendCase for iphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this case , it is my second one ( different phone ) like the clear and it doesn’t make the phone any bigger then it already is.
I would recommend this to a friendPhone protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my case. It not only protects the phone it also protects edges of the phone. It is a little pricey for my taste but worth it.
I would recommend this to a friend- Pros mentioned:Protection
Too bulky for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection seems excellent and great reputation, but compared to other softer skin cases, it’s thick and a little cumbersome with the already-large XS Max.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RSSF,
Sorry to hear that this Symmetry series seems a little too cumbersome for your comfort level! We always do our best to streamline our case designs as much as possible, but unfortunately, at a certain point it just isn't worth it to sacrifice any additional layers of protection. In the end, the safety of your device is our number one priority!
We're confident that the Symmetry should successfully safeguard your iPhone, and if you run into any additional queries, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269. They're always happy to help!
Best,
OtterBox Customer Service Team
Great clear phone case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on a whim because I drop my phone a lot and was worried I would drop my phone the day I got it. No issues yet.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my iPhone XS Max. Otter at it’s best, I never buy knock off brand, need something sturdy to protect my expensive phone!!
I would recommend this to a friend