Customer Ratings & Reviews
- Model:
- 49186BBR
- SKU:
- 5900267
Rating by feature
- Value
Rating 5.0 out of 5 stars
- Quality
Rating 5.0 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and great fit this phone case offers. Many appreciate the attractive colors and find the case easy to put on and take off. Positive feedback also mentions a good grip and a solid feel. While some find the case slightly bulky, this is a minor drawback for most users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Fit
Good Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits phone great. But will not work with a tempered glass shield.
I would recommend this to a friend sturdy as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase one of these every time I get a new phone
I would recommend this to a friendGood cover for the J3
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would rate this case higher if it had the integrated screen protector.
I would recommend this to a friendGood strong case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case to help protect the phone I purchased for a beginner.
I would recommend this to a friendPerfect purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case cover is great but a little hard for me to turn on/off.
I would recommend this to a friendComfort / Color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great case for a 13 year old with a first cell phone.
I would recommend this to a friendIts an Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do you have to question the quality of the Otterbox cases?
I would recommend this to a friendGreat product. good price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my first otterbox, enjoying it....but limited selection for colors.
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Will definitely keep phone safe and secure
I would recommend this to a frienddoing its job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so far it's held up over a year for my 12 year old.
I would recommend this to a frienddecent phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wish they had more choice for cases for this phone
I would recommend this to a friendIt was a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and functional. I would recommend it to others.
I would recommend this to a friendDoes provide some protection...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.But only for the back and sides of the phone. If you want anything over the screen, that will have to be purchased separately, unlike some Otter Boxes have had for other phones.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ruger,
We're sorry to see that you're feeling a bit apprehensive towards the screenless style of this Symmetry series! Historically, the Symmetry has never included any sort of integrated screen protection - this feature is typically only included with the Defender case. While we don't currently carry the Defender for the Galaxy J3 (2017), we do offer an Alpha Glass screen protector that is cut specifically to work with the Symmetry. Check it out by following the link below, and give our helpful Otters a call at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-j3-2017-clear/5931031.p?skuId=5931031
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this when purchased my new phone. Protects OK, very rigid. I got something different for the long run.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Klee33,
We apologize that this Symmetry series feels a little too resistant for your comfort level! That case is intentionally designed with a tough outer shell in order to offer the best drop protection possible for your phone. Rest assured, the Symmetry should keep that Galaxy J3 safe on all sorts of epic adventures! If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Good case, but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is tight and feels okay. The front screen is not. It is loose and makes it harder to use the phone. I wouldn't buy it again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Char,
We sincerely apologize that you're struggling with a screen protector for the Galaxy J3 (2017)! We are slightly perplexed by this issue, since the Symmetry series does not include any sort of built-in screen protection. Are you possibly using the case in conjunction with our tempered Alpha Glass screen protector? If so, our awesome Otters would love to hook you up with a smooth warranty replacement, so please feel free to give them a call at 1-855-688-7269. They'll set up a claim and get you back on track to tight, functional protection!
Cheers,
OtterBox Customer Service Team
GREAT CASE, didn't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great case just covered 1/2 the camera lens when I put it on
I would recommend this to a friendNot as it seems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've not seen nor heard of a followup to the total protection known for the iPhone 3gs. That wrapped your phone. This is half the job. Half the protection. No frt&back coverage found with Otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there 7134PM,
We truly apologize about any miscommunication surrounding the screenless nature of our Symmetry series! True, the Symmetry does not include any sort of integrated screen protection, instead offering clear, direct access to your phone display. Unfortunately, at this time we do not offer a total coverage case for this specific device; however, we do carry the Alpha Glass screen protector, which should pair perfectly with this Symmetry. Please feel welcome to check it out by visiting the link below, and give our helpful Otters a call at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-j3-2017-clear/5931031.p?skuId=5931031
Best,
OtterBox Customer Service Team
Not my favorite
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is okay- will prevent damage if phone is dropped, but its so expensive for so little.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DJinVB,
We're glad to see that the Galaxy J3 Symmetry series is keeping your phone out of harm's way, but we apologize that you're feeling a little hesitant about the price point! While we certainly understand your apprehension, we feel the cost is well worth the superior protection, extraordinary customer service, and limited lifetime warranty that all come with the product. If you have any future OtterBox questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Protection
Good Sturdy Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is nice and sturdy and protects the phone well.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there RMcB,
Great to hear that your Symmetry case is providing excellent protection and peace of mind for your Samsung Galaxy J3! We're hoping that's the case, anyhow, since the one-star rating you provided is actually the lowest score out of five.
If there are, in fact, any known issues with the case, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll do what they can to help!
Warmly,
OtterBox Customer Service Team
Otterbox for unpopular phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this with my Eclipse J3 phone. Best Buy only had one case that was protective for this model of phone. I ultimately returned this item because the phone case did not have flaps to cover the charging port, or headphone openings. I bought a random case online that had these features.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CJL4,
We're sorry to see that this Symmetry series didn't check all of the boxes on your list! We'll definitely take your feedback and pass it along to our product design teams for further deliberation, and we sincerely hope that this experience does not prevent you from considering our protective options in the future. If you have any other questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always be thrilled to assist!
Best,
OtterBox Customer Service Team