Customer Ratings & Reviews
- Model:
- 77-62355
- SKU:
- 6361031
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the Symmetry Series Case for its excellent protection and snug fit, highlighting its clarity and ease of use. Many appreciate the sleek design and improved grip it provides. However, some customers note that the case is prone to scratches and that the price point may be considered high by some.
This summary was generated by AI based on customer reviews.
Note 10 plus case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has saved my phone from a bunch of drops but after about 6 months it started falling apart so yah.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Symmetry Series has been keeping your phone safe, but we're sorry to hear about the damage to your case! The good news is, we have a wonderful warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
They aren't made the same
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wish the protection was a little better. The otter box has changed and the devices don't seem as protected anymore.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Keisha,
We're so sorry to hear this Symmetry Series case is missing your vote of confidence! It may not look like much but we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will provide some of the best protection available to safeguard your investment and we trust it will prove itself time and time again. If you're still unsure, please feel free to give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!
Cheers,
OtterBox Customer Service Team
Could be better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a little too big for my liking and attracts more fingerprints and dust than some other cases.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We'll be sure to take your feedback about the size of your case and the attraction of dust and fingerprints, and we'll get it passed up the ladder to our design team. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not a bad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not very scratch resistant. had it for 2 weeks and already see wear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tony,
We're so sorry this Symmetry Series case isn't looking so hot!
Not to worry - we have a great warranty and we would love to send you a brand-new case along with some great maintenance tips that'll keep things looking fresh for a long time to come! Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check out for specials on this case because there truly isn't much to it especially it being an otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not impressed with your Symmetry Series case! We'd love to get some more detailed feedback. Can you give us a call at 1-855-688-7269? We'd like to pass your thoughts up the ladder to our design team.
Best,
OtterBox Customer Service Team
Good 3/5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its good quality to protect the back, but its bad it doeant protect the secreen neither the camera
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. We'll be sure to get your thoughts passed along to our engineers and design team. If you run into any other issues with your case, please don't hesitate to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Sleek, but not a protective case against dropping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped phone and suffered breakage. Case not good for protection. Good for looks!
I would recommend this to a friendEh its a finger print magnet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ok case its a fingerprint magnet and had scratches on the case just from cleaning it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer a Mous Case. OtterBox is bulky and a weird plastic.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback, Alexander, though we were certainly sorry to learn the Symmetry Series case hasn't been your all-time favorite. That model is currently our most streamlined, so, unfortunately, we don't have another solution that would better suit your needs. But we'll definitely pass your thoughts along to our quality and design folks for their reference going forward. In the meantime, please don't hesitate to give us a call at 1-855-688-7269 if you ever have any Otter questions, and we'll always be happy to chat!
Best,
OtterBox Customer Service Team
New phone new case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new phone, so I got a new case for it. Decent quality case for a average price.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're enjoying your case so far! If there's anything specific keeping this from being a 5-star experience, please don't hesitate to give us a ring at 1-855-688-7269, so we can get your feedback passed along.
Best,
OtterBox Customer Service Team
Don't care for it very much.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have got the big outer box black one. This clear thing just smear up a lot.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case isn't looking so hot.
We have some great cleaning tips that should keep things looking fresh for a long time to come. Please feel to give us a call at 1-855-688-7269 and we would love to get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not wirelessly charge. Otherwise it is a good case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While that case is compatible with Qi charging, some chargers will perform better than others, so a different charging base may work better for you. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
its okay...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay... It's a lot of extra steps for it to be so advanced.
No, I would not recommend this to a friendGreat cam its good enough i dont use it to often
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay prefer a stronger case and screen protector
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Nick!
We're sorry to hear that you're not loving your Symmetry Series case! We'll be sure to get your feedback passed up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Scratches fairly easily and will eventually yellow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had two of these cases and overall would not reccommend them especially for the price. The first one started yellowing after about 7 months and this latest one i have is already yellowing after just 2 months. Wont be buying again.
No, I would not recommend this to a friendCheap!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within of few months, never dropped my phone or anything so I'm not sure what happened, do not recommend buying this case
No, I would not recommend this to a friendNot the normal otterbox quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst otterbox I've purchased. The case peeked and split apart after a few months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your few-months-old Symmetry Series Case has had a hard time keeping itself together under the pressures of protection. Fortunately, we've got an awesome warranty in place to help restore maximum security with a brand-new replacement.
Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Good case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use....but screen is exposed...thank you samsung for the preinstalled screen protector
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nacomus,
We're so sorry to hear this! Historically, the Symmetry never had an integrated screen protector. While we understand how this could leave you feeling more vulnerable, we assure you this case still went through extensive testing to earn its Certified Drop + Protection rating, and we're confident it will prove itself time and time again. If you have any further questions or concerns, please feel free to reach out to us at 1-855-688-7269 and we'd be happy to help!
Best,
OtterBox Customer Service Team
Waste of money. Warranty doesn't cover the phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone while it was in the Case and iy shattered. Drop height was about 3 feet. The otter box warranty does not cover a cracked phone.
No, I would not recommend this to a friendScreen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept saying i was suppose to get it in the mail for 3 days but never did. Finally came on the 4th day which was 02-27-2020. I ordered it on 02-20-2020
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this mix-up. We would recommend reaching to BestBuy's customer service team. They'll get you taken care of. In the meantime, if you have any further questions or concerns, please feel free to give us a call at 1-855-688-7269 and we'd love to chat!
Best,
OtterBox Customer Service Team