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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 488 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention the great protection and clarity offered by the Symmetry Series Case for Samsung Galaxy Note9. Many appreciate the case's snug fit and ease of installation, while also noting its good grip. Although some find the case slightly bulky, the positive feedback on protection and clarity outweighs this concern for most users. A few customers commented on the price point and minor scratches that can appear over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 488 reviews
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the top and bottom stick out a little further than the screen, last case did not and screen got cracked through the screen protector as a result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Colors

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up needing to switch to a different case as my family bought this for the wrong phone; however, i love the colors and ended up sticking with the same brand and style which has help up nicely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very durable and will protect your phone. My only complaint is after owing the case for a long time, the edges will get discolored and no longer look clear; instead it will start to look brown.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the case and how clean it looks on the note. Only thing I don't like is it's pretty hard to put on and take off. Also the case makes it a bit harder to get to the finger print reader

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    An ok case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel it protects my phone sufficiently, the only negative I have is the protective buttons are so stiff it's difficult to use the phone buttons.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad to hear that you're happy with the protection provided by your Symmetry Series case, but we're bummed to hear that it's impacting the functionality of the buttons on your device. That's certainly unusual. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Attractive an Very Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for another case that was a nuisance to use when I made deposits or took pictures because it had a front cover which constantly got in the way. I really like this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very disappointed-didn't hold up well at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the case did protect my Galaxy Note9 from a 4-foot drop, it has not held up very well in the barely 60 days I've had it. A couple chunks of plastic have broken off the backing at the corners, the rubber grips are peeling from the backing, and the excessive amount of scratches makes it look like I've had the product for two years instead of two months. I had a Speck case for my last Samsung Galaxy phone, and I was extremely pleased with it, which makes my experience with this one so disappointing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Teekaybee,

      We're bummed to hear that this Symmetry series seems to be wearing down a bit, but we're glad that its doing its job and keeping your phone safe and secure! Our cases are not necessarily designed to be indestructible so much as they are engineered to absorb the brunt of any impacts that would otherwise jeopardize your phone. So as long as that Galaxy Note 9 is doing okay, we're still going to call this a win and cut straight to the part where we set you up with a warranty claim! Just give our friendly Otters a call at 1-855-688-7269, and they'll have a brand-new replacement headed your way in no time at all!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great case of protection at a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I have ever have. I love that they price match and it doesn't even look like I have a case on because I am able to see the color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Not too bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its seems protecting your phone though it's broken in the upper corner I'm still using it, Theres a life time warranty but I just felt lazy to do it,

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your case is damaged! When you get the motivation, give us a ring at 1-855-688-7269, and we can get a warranty claim started for you! It's a super quick process, so don't be afraid to drop a line.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Fits well, protects well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a clear but durable case that would show off the color of my phone while offering protection. Easy to get on and off, hard and durable, and offers easy access to s-pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose the clear Otter case and its great! I have always used Otter cases on my phones because of the tough sturdiness and reliability. Ya just can't go wrong with Otter!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    No screen protector premium price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt deserve the price. Should offer more for double what you can get on amazon. I used to love this brand but I avoid it now.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi blizzgmx,

      We're sorry to hear you're feeling like the price of this Symmetry Series case isn't quite in line with the value it adds to your overall iPhone experience.

      We genuinely put forth every effort - from materials and design to manufacturing post-production testing - to ensure the Defender series will provide some of the best protection available to safeguard your investment. We're confident it will prove itself time and time again.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great Otter box for showing off your phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very pretty, especially if you have a color other than black. It very durable. I have dropped my phone several times and no breaks or cracks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a big fan of the Otterbox cases. There great and if something happens they will send you a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone work great really happy whit the product price is right and people were so helpful and the walk me true the purchasing of my phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Difficult to access Stylus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the case provides great protection, I found it difficult to access the stylus with the case on. I now use a different case and it works great!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey ncatoffice,

      Sorry to hear that this Symmetry series was having trouble interacting with your stylus! If you'd like to give this protective case another shot, we're confident that after a brief adjustment period, the stylus port should start to relax a bit. Please feel free to call our Otter experts at 1-855-688-7269 with any further questions that might pop up!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    LOVE Otterbox!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish, flexible and strong. Perfect for active lifestyle! Dropped off the top of my car a mile down the road. (It finally slid off...) No damage at all!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad design -just better than nothing

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than nothing though just barely,-ie since,it gives some assist it does nothing for the most important weak and vulnerable area, the edge to edge face,For my taste, take some edge, and allow me more face protection or if you like design and make a better case. Though,that is not the main reason I switch to Apple iphone Pro Max 11 - it was one of the considerations at the time I purchased the Samsung Galaxy 9 - I was told Otterbox Symmetry Series was all that was available (sigh)

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! Our engineers determined that this design was the best one possible to allow for full functionality of your device screen. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Good Otterbox Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It is sturdy and well built. Only issue is that the buttons can be a bit hard to press and taking off the case can be a bit tough. So I guess your phone won't fall of its case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case and a similar Insignia one at the same time. Either one works well but this is clearly a better case. Will buy similar for future phones.

    I would recommend this to a friend