Customer Ratings & Reviews
- Model:
- 50965BBR
- SKU:
- 6267220
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the great protection and clarity offered by the Symmetry Series Case for Samsung Galaxy Note9. Many appreciate the case's snug fit and ease of installation, while also noting its good grip. Although some find the case slightly bulky, the positive feedback on protection and clarity outweighs this concern for most users. A few customers commented on the price point and minor scratches that can appear over time.
This summary was generated by AI based on customer reviews.
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great light weight cell cover. enough shock resistance.
I would recommend this to a friendBasic case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets the job done. Downside no screen protection but okay
I would recommend this to a friendGood case for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case I would suggest getting help putting it on.
I would recommend this to a friendBare minimum for otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the quality I have come to expect from other box, once on it is okay. But very tight, so much so that the 1 piece case actually got a couple cracks/tiny breaks in the material. Would not purchase again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your new Symmetry Series case has left you a bit disappointed! We appreciate your feedback about the fit of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we can certainly look into getting your cracked case replaced under our warranty.
Best,
OtterBox Customer Service Team
Sturdy and good fit, but could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear plastic shows off the nice finish of the Note 9. But with no ridges on the side, cover feels a bit slippery and couldn't grip the phone securely. Scared of dropping it especially near water.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ross,
We apologize that you're feeling a little nervous about the Galaxy Note 9 Symmetry series! It you're running into issues with grip, we would suggest taking a peek at the Defender series, which sports an outer rubber silicone that should offer extra resistance. Check it out via the link below, and if any other questions pop up, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-note9-black/6267209.p?skuId=6267209
Best,
OtterBox Customer Service Team
Fair product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outside is smooth and slippery. The S8 case from them had ribs on the back to provide grip. Also has a tendency to slide around because of no grip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Batt25,
We apologize that this Symmetry series wasn't exactly what you were looking for to protect your Galaxy Note 9! It sounds like you might be more interested in our Defender case, which sports an outer rubber exterior for additional grip. Feel free to check it out via the link below, and give our awesome Otters a ring at 1-855-688-7269 with any questions!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-samsung-galaxy-note9-purple-nebula/6317523.p?skuId=6317523
Sincerely,
OtterBox Customer Service Team
Solid Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is perfect for the office world (Not for me). Collects a lot of smudges and fingerprints but shows off the color of the phone real well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stew,
We apologize that this Symmetry series isn't quite matching up with your preferences! For fingerprints that pop up on our cases, we typically recommend using a trusty microfiber cloth to wipe any smudges away. If this doesn't clean things up, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll gladly help you find a quick (and tidy) fix!
Cheers,
OtterBox Customer Service Team
DENIES PHONE FUNCTIONABILITY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BOUGHT THIS FOR MY WIFE. EVERYONE NOWADAYS USES MAINLY WIRELESS CHARGING. WITH THAT BEING SAID THE SYMMETRY SERIES ONE WOULD THINK NOT BLOCK THE CHARGE. IVE ALWAYS USED OTTERBOX BUT IF I CANT USE ONE OF THE BEST FUNTIONS OF THE DEVICE THEN THE PRODUCT ISN'T WORTH THE ALMOST 60 BUCKS THAT WAS PAID
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your wife's disappointment with her Symmetry Series case! Our cases are compatible with wireless charging, but there is always some variance between the performances of different chargers. We'd suggest giving another charger a try!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fit but no glass screen protection. Glass broke on dropping to the floor from 4 feet.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Daniel,
We're so sorry to hear that your Galaxy Note 9 did not end up surviving a tragic drop with this Symmetry series. Our cases go through an intense amount of testing to make sure they provide the best device protection possible, but unfortunately, every fall is subject to a number of different dynamics and angles, some of which we are unable to prepare for. Although our warranty is not transferable to the phone itself, our friendly Otters would still love to get you into a brand-new OtterBox, since your current one might be compromised as well. Please don't hesitate to call them at 1-855-688-7269, and they'll get a warranty claim started for you right away!
Sincerely,
OtterBox Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good case and it does protect the phone but it's hard to push the buttons on the side of your phone with this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Sharon,
While it's awesome to see that your Galaxy Note 9 feels invincible in this Symmetry series, we apologize that the side switches are acting a little stiff! Not to worry - after a brief break-in period, the buttons should start to relax and move more comfortably. You'll be enjoying seamless security before you know it! If you have any other questions, feel free to contact our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Cheers,
OtterBox Customer Service Team
Thicker than most cases
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scratch resistant it isn't. Scratched in the first 3 days. It is a bit thicker than normal protective cases.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Ace!
We're sorry to hear that your Symmetry Series case has gotten scratched already. We'll be sure to get your feedback passed along to our design team. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to discuss your warranty options with you.
Best,
OtterBox Customer Service Team
Good case but really tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really hard to get the case on and off feels like youre going to break the phone trying to get it on and off.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Reviewerguy,
We apologize that this Symmetry series is having trouble being flexible with your Galaxy Note 9! Not to worry - our Otter mediators are here to help. To start, feel free to follow the link below to check out our installation video for the Galaxy Note 8 Symmetry - while the phone model is slightly older, this visual guide should still provide a few helpful tips and tricks. If you have any additional questions, please feel welcome to reach out to us at 1-855-688-7269, and we'll be happy to provide further assistance!
https://www.youtube.com/watch?v=PeryPu4YQRU
Sincerely,
OtterBox Customer Service Team
Returned it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may work for someone but not me. I need to have a holster Got one from Best Buy online
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While that style does not come with an included holster, our Defender Series does! Check that case out here: https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-note9-black/6267209.p?skuId=6267209
If you have any questions about that case option, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
It didn't
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't last that long. I don't think I'll be buying another one anytime soon
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Laydee,
We're so sorry this Symmetry Series case didn't go the distance! Our cases are tough, but they aren't 100% infallible. The good news is we have a great warranty and we'd love to help you get a brand-new case replacement. Please feel free to click on over to our online OtterBox website and we'll get you back on track to stellar security!
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it was made for. Gift for the misses note 9. Just be careful it scratches easy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Reviewer,
We're so happy to hear that your lady loves the Galaxy Note 9 Symmetry series! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that might otherwise compromise your phone. As long as your device isn't looking scratched, then we're going to go ahead and call this a win! Let's get your protection back to peak levels with a warranty claim - simply call our friendly Otters at 1-855-688-7269, and they'll send you a resistant new replacement right away!
Cheers,
OtterBox Customer Service Team
If you looking for A beautiful cover for your pho
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice design, fixes very tight. make your phone look so beautiful, that people take notice.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Okirk,
We're so happy to hear that this Symmetry series is helping your Galaxy Note 9 get the attention that it deserves! We're confident that this case should keep your device safe and secure for a long time to come, but if you do run into any future questions, please don't hesitate to give our wonderful Otters a call at 1-855-688-7269. They're always delighted to help out!
Sincerely,
OtterBox Customer Service Team
Good protection, but fingerprinty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good drop protection, but kind of slippery to hold and really shows fingerprints
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi tazy,
Sorry to hear that your Symmetry series seems a bit 'fingerprinty!' We always recommend using a trusty microfiber cloth to wipe away any smudges on the case, but if this isn't doing the trick, our friendly Otters will be happy to further assist you with this. Feel free to give them a call at 1-855-688-7269, and they'll gladly provide some tips and tricks of the trade!
Nevertheless, if you're looking for a case that adds traction, so to speak, we would suggest our Defender Series Pro. This product sports an outer rubber slipcover, which offers extra grip. Feel free to take a peek via the link below, and reach out to us if you run into any other questions!
https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-note9-blue/6267211.p?skuId=6267211
Cheers,
OtterBox Customer Service Team
Stains easily
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case works well, but it stains easier and has cracks
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration and cracks with your Symmetry Series case! The good news is, we have a great warranty, so we're more than happy to look into your replacement case option. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Protects well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really does the job protecting the phone screen is protected also
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AuRL,
We're so glad to hear this Symmetry Series case has your vote of confidence, protection-wise, but we're curious as to why it earned a lower rating. Your feedback is important to us and we're always looking to improve the Otter experience. If you're game, we would love to grab some more details on what might've gone wrong. Please feel free to give us a call at 1-855-688-7269, and we'd love to chat!
Best,
OtterBox Customer Service Team
- Cons mentioned:Price
Not a good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is hard, an cheap. Way over priced. My cheap 8$ case is top quality, compared to this so called good brand. The phone fell on top of that am broke. Wasn't happy from day one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lucy.
We're sorry to hear about the damage to your device while it was in your Symmetry Series case. Though our cases are tough and designed to reduce the risk of damage to your device, there are some variables that can't be predicted. Though we can't replace your phone, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team