Customer Ratings & Reviews
- Model:
- 50965BBR
- SKU:
- 6267220
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the great protection and clarity offered by the Symmetry Series Case for Samsung Galaxy Note9. Many appreciate the case's snug fit and ease of installation, while also noting its good grip. Although some find the case slightly bulky, the positive feedback on protection and clarity outweighs this concern for most users. A few customers commented on the price point and minor scratches that can appear over time.
This summary was generated by AI based on customer reviews.
Decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive case. Slim design. Clear, which is nice.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Teeallday,
We're so excited to hear that you're loving the sleek design of this Symmetry series! We're confident that this case should prove its worth time and time again as it safeguards your Galaxy Note 9 for a long time to come! If you have any future questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll always do what they can to assist!
Best,
OtterBox Customer Service Team
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first sight it works well since my phone is shiney lavender but it easily gets scratched and it you take it off it's hard to prevent you screen protector from coming off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi TrayJ,
We're sorry to hear your case is scratched. Please give our friendly Otters a ring at 1-855-688-7269 and we'd be glad to assist with a brand new warranty replacement to clear things up!
Kindly,
OtterBox Customer Service Team
Ok for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My main complaint of this otter box is that the side buttons are really are to press with the cover on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi ElMacho,
Sorry to hear that the side buttons are preventing you from totally falling head-over-heels for this Symmetry series! Occasionally, this feature can be a little stiff on a brand-new case, but after a bout of consistent use, that material should start to relax. With time, if you're still experiencing some stubborn buttons, please feel free to call our friendly Otters at 1-855-688-7269, and they'll gladly find a quick fix for this!
Cheers,
OtterBox Customer Service Team
Works, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clear case is a turn off since the case it self shows finger prints really bad. Also, the phone underneath, if has prints, they also show. Not the best product from Otter...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey david,
Sorry to hear that you're feeling slightly let down by this Galaxy Note 9 Symmetry series! We normally recommend using a trusty microfiber cloth to wipe away any fingerprints that accumulate on the phone or the case. If this doesn't do the trick, feel free to call our handy Otters at 1-855-688-7269, and they'll gladly help find a quick fix!
Best,
OtterBox Customer Service Team
Do Not Buy This Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Putting the case on or taking it off is extremely difficult. It felt like I was going to destroy my phone. You have to push really hard on the buttons to get them to work when this case is on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi mrjriby317,
Our apologies that this Symmetry series seems to be acting stubborn right off the bat! Rest assured - after some time and use, the exterior of the case should start to relax while also maintaining its protective abilities. If you have any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!
Best,
OtterBox Customer Service Team
Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this but after 2 days returned it. Not a fan
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nunya,
We're so sorry to hear this Symmetry case wasn't a match for you! We're always looking to enhance the OtterBox experience. We would love to hear more about your story with this case so we can pass your feedback along to the right product design team for future analysis. Please feel free to give us a ring at 1-855-688-7269 and we'd be happy to chat!
Sincerely,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Took it off. Can't use the wireless charger with it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Char,
We apologize that this Symmetry series is struggling to align with your wireless charger! This is definitely strange, since this case proved to be compatible with all Samsung-recommended wireless chargers. Please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be happy to help with some troubleshooting. You'll be enjoying that sleek security before you know it!
Best,
OtterBox Customer Service Team
It actually broke my phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item destroyed the pack on my brand new phone. Best buy wouldn't do nothing about it neither has outterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about any damage to your device while it was in a Symmetry Series case.While our cases are tough, there are some variables that can't be predicted. Though we can't extend our warranty to the phone itself, we're more than happy to get your case replaced. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team