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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 488 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the great protection and clarity offered by the Symmetry Series Case for Samsung Galaxy Note9. Many appreciate the case's snug fit and ease of installation, while also noting its good grip. Although some find the case slightly bulky, the positive feedback on protection and clarity outweighs this concern for most users. A few customers commented on the price point and minor scratches that can appear over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 488 reviews
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Eh....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case but lack of a screen protector is unfortunate. I have been a die hard Otterbox fan for years. It was the only case I would even consider, but those days are over. This is the last one I will purchase until they change this policy. Having to purchase a case and a separate screen protector, both at premium prices, is the straw that broke this camel's back. I did not have time to research and find an alternative for this purchase but certainly will with my next phone because there are some manufacturers out there still selling the total unit. Samsung even has a setting to increase screen sensitivity so that excuse from Otterbox no longer holds water.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi isajck,

      We sincerely apologize that you're feeling so let down by our screenless case styles for the Galaxy Note 9! We truly feel that these designs offer the best fit and function for the device, while also providing high-caliber protection. That being said, we completely understand your apprehension, and we'll gladly pass your thoughts along to our product design team for future consideration.

      Meanwhile, we're confident that this case should stylishly keep your phone safe for a long time to come! If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Fit

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, works great. fit perfect and is durable

    I would recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 4 out of 5 stars

    Good Case but Shows Fingerprints!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice case. I do like the fact that it's clear so that you can see the nice styling of the phone itself through the case. However, it definitely shows every fingerprint! So far it's held up well, but I haven't really put it to an extreme "drop" test yet - I try to avoid those as much as possible!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    great heavy duty case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is very durable. I dropped my phone a couple of times and it protected it very well. one thing to note is that the case is as heavy as the phone itself. I'm also 90% sure that the case hinders data services as with the case on I have buffering issues streaming spotify. Once I remove the case I have no issues

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is awesome!! Its very protective due to the fact that it's almost impossible to find the tempered glass that fits on the new galaxies, this case has protected my phone from any damages. I've dropped my phone many times and no harm had been done.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is great for protecting your phone. It has thick sides and high raised front edge protection on top and bottom. It's a tight fit around the phone holding it in place, no worries about it falling out if it's been dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    sturdy and clean looking case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have shuttered three screen protecters since I purchased my new phone last year. I finally got this case and so far I have dropped the phone couple of times on the ground and the case did protect my phone real well! It is definitely a keeper!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case because there wasn't another to purchase at the time. I actually have dropped my phone several times and nothing happened to my new phone. The reason why I gave it a 4 stars only is because the case is pretty hard and it makes it difficult for me to turn it on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Decent Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a few weeks, the only issue I have is that it's not entirely flush to the device, allowing particles to enter the clear case and you have to remove the entire thing to get it back out. Other than that it's clean and has saved my phone a few times already.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Looking OtterBox Clear Symmetry Note9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in that it shows off the actual phone. Got the Silver Note9 that looks great by itself but had it in other cases that hid how great the phone looked by itself. Now phone is protected & still shows off how it looks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great case can charge thru

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my new otter box symmetry case for my note 9. the case give phone decent protection and you can use the wireless charging through this case. i have no problem accessing pen or ports with case on.

    I would recommend this to a friend
  • Pros mentioned:
    Case transparency

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case because it's see through and I can see my phone. Also, it's otter box which is a brand I've used since I started buying cell phones. All my phones have been well protected with other box!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case on my phone for about two years. It protected my phone like it was suppose to. I replaced it due to it turning brown and I chipped it once when I dropped it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It may be bulky, but the rubber sides feels good in your hands, also the buttons may be hard to press but avoid the accidental press on the power button

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clear view and easy grip for Note9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this has a soft grip and allows me to view the pretty view of my new Note 9's blue color. I have only had it a week but it seems sturdy and durable and easy to grip while not easily slipping around on hard surfaces

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Otterbox to own for my phone. I needed something strong for when those accidential drops happen. I needed something to protect my new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case transparency

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a Note 9 and needed to protect it. Was looking for a slim, clear tough case and this is the one. This is my first Otterbox case and will definitely purchase many more in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity

    Rated 2 out of 5 stars

    Impossible to operate buttons

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact this cover has the bumper guards on the corners. It is a crystal clear cover too. But, the cons out weigh this.. It was almost next to impossible to get it on my Note 9. I struggled because it was as if I was putting it into a concrete shell. Yes, I know this is the type of cover it is. But, I was worried about my buttons on my phone getting damaged. Also, it came with a few scratches on it (had to have it ordered online by salesperson), but I can live with those. Once on, now my buttons and S-pen are virtually impossible to access because the side is so thick. I have to press so hard to get the buttons for anything on my cell to operate (forget it if I try to take a screenshot!), and I have to angle my finger the right way just to get my S-Pen out. And, the rubber backing feels more like glass, it does not grip to surfaces at all. I won't bother returning it, that is more of a headache. So, I'll use it until I get sick of it. So, this is a good cover for clarity on the back of your cell to show off your brilliant color of your cell, and in case you drop your cell a lot. Otherwise, nah!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Ozzyfied,

      We’re sorry to hear you aren't a fan of the Symmetry Series case. This product will have a snug fit on your device, but it shouldn't be impossible to install. Our cases won't damage the device by itself. The back of the case will be hard plastic, which can be slick on some surfaces. We recommend placing your phone screen side down to allow the silicone bumper to grip the surface. We've designed our products to be fully compatible with the functions and features of the Galaxy Note9, but we'd be happy to share your feedback regarding the S-Pen. As far as the scratches go, we'd be happy to get you a replacement that is free of those marks. Just give our Otters a call at 1-855-688-7269 to get set up with a replacement!


      Kindly,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great looking case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Symmetry series provides good protection to the phone and looks good. A detraction is the case is so smooth that it slides around on most surfaces. Once you deal with that, it's a very nice case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Raenmark,

      We're thrilled to hear you've been liking this Symmetry Series case. This case was engineered to slip in and out of pockets and purses effortlessly, but we understand where you're coming from.

      If you're looking for something else, the Defender Series case has a ruberized back and we're confident it should give you the secure grip you're looking for. Check it out here: https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-note9-black/6267209.p?skuId=6267209

      Should you run into any further questions or concerns, feel free to give us a call at 1-855-688-7269 and we'd be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very good cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy about my new cover. After few drops I must say it protects the phone pretty well. All that for half of the price of my old cover.

    I would recommend this to a friend
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