Customer Ratings & Reviews
- Model:
- 51930BBR
- SKU:
- 6323243
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and clarity of the Symmetry Series Case, frequently praising its snug fit and ease of use. While some find the price a bit high and the side buttons slightly less responsive than expected, many appreciate the case's lightweight design and the way it showcases the phone's color. A few users noted concerns about the case's tendency to become slippery or yellow over time.
This summary was generated by AI based on customer reviews.
OtterBox -Symmetry Case for Samsung S10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is not very strong like other otterbox it is ok for the price. If you Luke a simple case this would be it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're sorry to hear that you're not thrilled with the strength of your Symmetry Series case. While not as rugged as something like our Defender Series, they Symmetry Series case has still been put through extensive design testing to make sure it can put up with the rigors of daily life. Additionally, that case is backed by our amazing limited-lifetime warranty, so if anything happens to your OtterBox, we're more than happy to get you helped out with a replacement case.
That being said, if you're looking for something that's more rugged, we'd suggest checking out our Defender and Pursuit Series cases.
Defender Series for the Galaxy S10: https://www.bestbuy.com/site/otterbox-defender-series-pro-holster-case-for-samsung-galaxy-s10-black/6323253.p?skuId=6323253
Pursuit Series for the Galaxy S10: https://www.bestbuy.com/site/otterbox-pursuit-series-case-for-samsung-galaxy-s10-black-clear/6323244.p?skuId=6323244
Best,
OtterBox Customer Service Team
Very bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to use this case and I felt it was very bulky. Don't know if it would protect from a drop though. Maybe..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Daisy,
We sincerely apologize that you're feeling so uncertain towards the Galaxy S10 Symmetry series! We do our best to streamline our case designs as much as possible, but in the end, the extra layers are well worth the added security. After all - keeping your phone safe is our number one goal! We test our cases extensively to ensure that they will protect your device in all sorts of situations, and we're confident that this Symmetry should take on any accidental drops like a champ. If you run into any other questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Questionable protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On falls that land face down, I did not think this would have enough buffer. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your trepidation with your Symmetry Series case! Keep in mind, that case design has been through hundreds of hours of design testing to ensure it will live up to the demands of your everyday life. That being said, we'll be sure to get it passed up the ladder to our design team. We hope that you choose to give OtterBox another chance in the future!
Best,
OtterBox Customer Service Team
Decent phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a decent phone case but it makes it hard to use the volume control and the other side buttons
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Dani,
Sorry to hear that the side buttons on this Symmetry series seem a bit stubborn at the moment! Not to worry - we're confident that after some time and use, they should start to relax and move more comfortably. If you run into any additional questions or comments, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll be more than happy to help out!
Best,
OtterBox Customer Service Team
Case fell apart after 5 months.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case was great unit all the rubber pieces started to fray and fall off, now it looks horrible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nandor,
We're so sorry this Symmetry Series Case isn't looking so hot!
The good news is we have a fantastic warranty that's calling your name. Simply just give us a call at 1-855-688-7269, and we'll send you a brand-new case along with some awesome maintenance tips that'll keep things looking fresh for a long time to come!
Best,
OtterBox Customer Service Team
Pretty standard cell phone case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very straight forward cell phone case. No frills, but definitely gets the job done.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Matt,
We're sorry to hear this Symmetry case fell short for you. We are confident it should deliver simple and aesthetically pleasing visuals as well as premium security.
We're always looking to enhance the OtterBox experience and we'd love to hear more about yours so we can pass your feedback to the right product design team. Please feel free to give us a ring at 1-855-688-7269 and we'd be happy to chat.
Best,
OtterBox Customer Service Team
Power button sticks to the case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK, but doesn't seem to fit the phone quite right. Actually returned it for a different kind.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We're so bummed to hear that this Symmetry series was struggling to find the perfect fit with your Galaxy S10! Had you contacted us, our friendly Otters would have loved to troubleshoot this with you, but we also completely understand your decision to head in a different direction. We sincerely hope that this experience does not turn you away from OtterBox for good, and if you have any additional questions or comments, please feel welcome to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Warmly,
OtterBox Customer Service Team
ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case scratchs very easily, not recommened. what more do you want me to say
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
Although we’re glad that this Symmetry case is taking care of your Galaxy S10, we’re sorry that it is getting a bit scratched up in the process. If you ever need assistance with this case, please feel free to give our helpful Otters a call at 1-855-688-7269. We are more than happy to assist!
Sincerely,
OtterBox Customer Service Team
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case seems pretty good although it doesn't cover the edges completely.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there TheAprilFool98,
We're glad to hear that you're enjoying the Galaxy S10 Symmetry series so far! That specific case was constructed to successfully protect your phone while also providing complete access to your cinematic infinity display. Not to worry - we're confident that it should keep your Galaxy S10 safe from harm for a long time to come! If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Average
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just the necessary.....nothing to write extra about
I would recommend this to a friendOk but not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the right for me I have the problem of dropping things
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi 7591,
We apologize that this Symmetry series didn't end up working out for you! We're always looking for ways to enhance the Otter experience going forward, and our friendly representatives would love to grab a few more details so that we can have this feedback for future consideration. Please feel welcome to give them a call at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing special no kickstand etc. It's an ok case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Acme,
Sorry to hear that this Symmetry series doesn't exactly feel special to you! Historically, the Symmetry has never included a kickstand, and if you're looking for this feature, we might recommend our Defender series. The Defender includes a belt clip holster, which can operate as a stand when put in the proper positioning. Feel free to take a peek via the link below, and if you have any questions, just give our friendly Otters a call at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-case-for-samsung-galaxy-s10-purple/6323251.p?skuId=6323251
Kindly,
OtterBox Customer Service Team
Alright case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drop protection is great as is all otter boxes but I regret going with the clear. I wanted to be able to see the beautiful back of the S10 but the case just shows too many smudges and dirt underneath.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi ZEasy,
While it's great to hear that your Galaxy S10 feels safe and snug, we're bummed that this Symmetry clear series didn't end up completely meeting expectations! Our friendly Otters will be more than happy to clean things up with a quick warranty claim, so please don't hesitate to give them a call at 1-855-688-7269. They'll be glad to get you into a brand-new replacement A.S.A.P.!
Warmly,
OtterBox Customer Service Team
- Pros mentioned:Case clarity
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the idea of a clear case so that I could enjoy the color of my S10, but the case has scratched up so quickly I am disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi KathyA,
We apologize that this Galaxy S10 Symmetry series seems to be collecting severe scratches lately! Our friendly Otters would very much like to smooth things out with a quick warranty claim, so please feel free to call them up at 1-855-688-7269. They'll send out a sleek new replacement so that you can get back to enjoying polished protection as soon as possible!
Best,
OtterBox Customer Service Team
Otter box not worth the money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks really nice especially if your phone is a pretty color but didn't protect my phone as good as it claims for $50
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Josh,
We're so sorry to hear this Symmetry Series case is missing your vote of confidence, protection-wise. To clarify, did something happen to your Galaxy S10 under the watch of this case? We'd like to learn more about your situation, so we can figure out the best way to help. Please don't hesitate to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
obcst
won't be purchasing again!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was fine for almost a year, then it broke! It didn't protect my phone from any cracks this case was $50 definitely won't be buying another one!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bree.
We're sorry to hear about your disappointment with your Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we can't replace the device, if you reach out to our Customer Service Team, we'd be more than happy to get you a replacement case. Reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to get on. Did not survive sliding off the seat .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Countrygirl,
We're sorry about this. We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." If needed, we can easily set up a warranty replacement and get you a new case!
Best,
obcst
Otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest phone case companies. Never had an issue. My phones have always stayed in perfect condition
I would recommend this to a friend- Pros mentioned:Fit
Perfect Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Otterbox Symmetry in anticipation of my Galaxy S10's arrival. I have owned Otterbox phone cases in the past and have found them to be reliable and definitely worthy of the higher price point. This phone case is quite sturdy and slim. I do love the clear case, since I purchased the iridescent white S10. The phone case fit is snug and allows easy access to the phone's jacks. Buttons are still easily used.
I would recommend this to a friend Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice lightweight case that's does the job. Not colored so the beauty of the phone comes out.
I would recommend this to a friend