Customer Ratings & Reviews
- Model:
- 51936BBR
- SKU:
- 6323247
to a friend
Customers are saying
Customers have good things to say about the Symmetry Series Case's protection and clarity, with many appreciating how well it shows off the phone's color and provides a comfortable grip. The case's ease of installation and snug fit are also frequently praised. However, some customers point out that the case scratches easily and that the price point may be high for some.
This summary was generated by AI based on customer reviews.
It is a nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the better Otter cases, but this fit my needs temporarily.
I would recommend this to a friendGreat case for simple look!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my new phone. Wanted something simple and sleek.
I would recommend this to a friendNot that bad of a case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't wireless charge with it on, but it's still a nice case
No, I would not recommend this to a friendGood Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone case allows phone to easily fit into your pocket.
I would recommend this to a friendgreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.will recommend this product to any one. fantastic product!!
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable. Ut it makes using the swipe action hard to use.
I would recommend this to a friendHmmmmm
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price match thing is a hoax. They added taxes and...
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and very protective. I reccomend it .
I would recommend this to a friendCase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good otterbox case I am very satisfied with it!!!!
I would recommend this to a friendits O.K
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is not for someone who wants the best protective case out there...this is very thin and lightweight and kinda slippery to hold onto...really more of a fashion statement....I am gonna take it back and get something that feels more sturdy...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Twil,
We're so sorry this Symmetry Series case wasn't the best match for you! This case was designed to perfectly marry style and security, but we get that it's not for everyone. If you're looking for more rugged protection, check out our Defender Series case here: https://www.bestbuy.com/site/otterbox-defender-series-pro-holster-case-for-samsung-galaxy-s10-black/6323245.p?skuId=6323245
If you have any further questions or concerns, please reach out to us at 1-855-688-7269 and we'd love to help!
Best,
OtterBox Customer Service Team
Strong Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very strong case, but the downside to that is that it's not very flexible. So putting your phone in it is extremely hard especially with a screen cover because it started to peel mine off. Other than that it's a pretty good case.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the difficulties installing your Symmetry Series Clear case! We'll be sure to get your feedback passed along. As for screen protection, we aren't able to guarantee compatibility with all the options on the market, but we can say that all of our cases for that device are totally compatible with Alpha Flex. Give us a ring at 1-855-688-7269 to hear more about that screen protector.
Best,
OtterBox Customer Service Team
Case is nice but scratches and fingerprints easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this case but with a prism black Galaxy s10+ the clear case doesn't work quite as well. The case accumulates fingerprints and scratches very easily. I think I'm just too OCD to enjoy it but someone else might.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Chanellybelle,
Sorry to hear that this Symmetry series doesn't seem to be the right fit for you! While any aesthetic issues shouldn't affect your overall levels of protection, we completely understand why this would be disappointing. Our awesome Otters would love to smooth things over with a quick warranty claim, so please don't hesitate to give them a call at 1-855-688-7269. They'll hook you up with a resilient new replacement in no time at all!
Kindly,
OtterBox Customer Service Team
Jury still out on this product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time for this particular type case and still not sure I won't go back to my former otterbox. This one is pretty but seems more fragile.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry that you don't have faith in your new OtterBox for your Galaxy S10+! All of our cases go through hundreds of hours of testing to make sure they can hold up to the rigors of your day-to-day life. If anything happens to your case, just know it's covered under our stellar limited-lifetime warranty, so give us a ring at 1-855-688-7269, and we can get you taken care of!
Best,
OtterBox Customer Service Team
Decent case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a see through case. I worry this won't actually protect the front of my phone much at all, but it seems sturdy otherwise.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Heather,
We're sorry you're feeling a little on the fence about this Symmetry Series Case. We are confident this case will offer some of the best protection available to safeguard your investment as it did go through our Certified Drop + Protection program. If you're looking for an extra line of defense, we make awesome tempered glass screen protectors that we trust will complement your Symmetry perfectly. If you have any further questions or concerns, please don't hesitate to reach out to us at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
S10 case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was a failure, the phone fell on the glass and was broken immediately
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Mack,
We're truly sorry to learn that your Galaxy S10+ took a fatal fall while under the protection of the Symmetry series. We put our cases through an extensive amount of testing to ensure that they will be as ready as possible to protect your device, but unfortunately, every drop is subject to a number of different dynamics and angles, a few of which are simply beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products.
While our warranty does not extend to the Samsung device itself, we would still love to send you a brand-new OtterBox so that you can get off to a fresh start once that phone is repaired. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be more than happy to help out!
Sincerely,
OtterBox Customer Service Team
Scratches
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a case that would should the back of my phone but I think I'll buy a traditional otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We'd like to hear more specific feedback about your experience. Please give us a ring at 1-855-688-7269, so we can get your feedback passed up the ladder.
Best,
OtterBox Customer Service Team
Case not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a short while of using this case it doesn't take much to scratch it and fingerprints is a problem.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Disappointed,
We're so bummed to hear that your Galaxy S10+ Symmetry series is struggling with cosmetic damages! To start, we usually recommend using a trusty microfiber cloth to wipe away any fingerprints or smudges. This usually clears things up right away!
As for the scratches, while these surface-level impacts won't jeopardize your protection, we'll gladly send you a fresh new replacement case to smooth things out. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help with a warranty claim!
Best,
OtterBox Customer Service Team
Ok case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked this case because it was the best case available. Not many case options for this phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear that you're not thrilled with your Symmetry Series case. We're always looking for feedback, so give us a ring at 1-855-688-7269, and let our amazing CS Otters know what could have made this a 5-star experience!
Best,
OtterBox Customer Service Team
It's ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with popsockets, rhe texture won't allow it to stick
No, I would not recommend this to a friendnice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lets you see the color. May not be good protection for a drop on a hard surface like cement.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi AmateurSTL,
While its great to hear that this Symmetry series stylishly shows off your Galaxy S10+, we apologize that you're feeling apprehensive towards the drop protection! We assure you, this case passed a number of extensive tests to ensure maximum security, and we trust that it should successfully safeguard your investment for a long time to come. If you have any other questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help boost your confidence!
Sincerely,
OtterBox Customer Service Team