Customer Ratings & Reviews
- Model:
- 51936BBR
- SKU:
- 6323247
to a friend
Customers are saying
Customers have good things to say about the Symmetry Series Case's protection and clarity, with many appreciating how well it shows off the phone's color and provides a comfortable grip. The case's ease of installation and snug fit are also frequently praised. However, some customers point out that the case scratches easily and that the price point may be high for some.
This summary was generated by AI based on customer reviews.
OtterBox case, like it is clear, don't care for ha
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case, just wish it wasn't hard slick plastic and more pliable
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sandra!
We're sorry to hear that you're not loving your Symmetry Series case! We'll be sure to get your feedback passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as strong as I thought it would be for the price and Otter brand
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Melissa!
We're sorry to hear that you're not loving the design of your new OtterBox case! If you're having any specific issues with it, please give us a call at 1-855-688-7269, and our stellar CS Otters can get you helped out.
Best,
OtterBox Customer Service Team
Barely lasted six months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about six months it was so yellow that I just threw it away. Maybe it protects the phone well. But it will be ugly in no time. I replaced it with a $12 one that protects just as well and I have no problem replacing every six months of I have to.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. Did you know we have a great warranty? Reach out to our Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Clear case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay nothing good or bad doesn't protect the face
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jason!
We're sorry to hear that your Symmetry Series didn't knock your socks off! If you're looking to add an extra layer of screen protection, we'd suggest taking a look at Alpha Flex! That is our screen protector designed specifically for your device that works across our full lineup of cases. Give us a ring at 1-855-688-7269 for more information.
Best,
OtterBox Customer Service Team
Product is good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good. I would recommend this. ..........
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Roy!
We're glad that you're liking your new Symmetry Series case. If there's anything keeping this from being a 5-star experience, please don't hesitate to call us at 1-855-688-7269. We'd love to hear your feedback.
Best,
OtterBox Customer Service Team
Never had a case scratch like this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had the phone for 5 days, case is scratched to the point where I want a new one because it looks like crap. I was golfing with the case in the cart, same as I have done with every phone for 10 years, after the round the case was scratched to the point here I want a new one. Again, this has never happened before and this is probably my 6th phone case. Very disappointed in durability, never have had this happen with multiple other cases, would not buy again. Can not comment on phone saving ability as i have not dropped it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BMac14,
We're so sorry to hear that your overall experience with the Galaxy S10+ Symmetry series has been subpar! Although our cases are trained to be tough, they can sometimes retain some battle wounds while on the front lines of protection. Fortunately, our Otter troops are standing at attention, ready to reinstate that unit with a brand-new replacement! Simply give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
- Cons mentioned:Scratch resistance
This case is not scratch resistant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case claims that it is scratch resistant,it isnt . I have alot and I mean alot of scratches on the case. Not worth spending the money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Mrrick07,
Our apologies that this Symmetry series has retained several battle scars in the line of duty! Our cases are pretty tough, but are not necessarily infallible, and can sometimes take damage while keeping your phone safe. As long as the unit protected your Galaxy S10+ from the same fate, that's still a win in our books!
Our friendly Otters will be more than happy to smooth things over with a warranty claim, so please don't hesitate to give them a call at 1-855-688-7269. You'll have a brand-new replacement headed your way in no time at all!
Best,
OtterBox Customer Service Team
Good Looks - Not for Long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this case. However, it only lasted 3 months. The silicone border became discolored, brown - within a month and began to deform and separate from the harder part of the case. I already purchased the same case a second time hoping it might be better. . . ? Nope, the same issues happened. Looking for a new case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage and discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Case is okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth the money. Not compatible with the aftermarket screen protectors. Will be returning
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jessica!
We're sorry to hear you're not satisfied with the Symmetry Series Case, and were bummed to hear you will be returning your OtterBox. Unfortunately, we're unable to guarantee compatibility with third party screen protectors. If you would like added display protection, we do offer the Alpha Flex Screen Protector that's compatible with our cases.
If you have any other questions or concerns, simply give us a call at 1-855-688-7269 and we'd be happy to chat further about this!
Best,
OtterBox Customer Service Team
Whatever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a case...... because they want to charge an arm and a leg for any accessories I chose the cheaper one
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joseph,
Sorry to hear that you feel like any OtterBox accessories come at a pretty high cost! While we certainly understand your apprehension towards the price point, we truly believe that it is well worth the dependable durability, outstanding customer service, and limited lifetime warranty that all come with our products. Regardless, we're positive that this case should successfully secure your Galaxy S10+ for a long time to come, and if you have any additional questions or comments, please feel free to call our awesome Otters at 1-855-688-7269. They're always happy to help out!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
To bulky, wouldn't recommend for people who carry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to get out of my pocket, bulky. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Compu,
We're sorry to see that this Symmetry series feels a little bulkier than you were expecting! Although we do our best to keep our case designs as streamlined as possible, the extra layers on the unit ensure maximum protection for your Galaxy S10+. Rest assured, the additional bulk is well worth the stellar device security! If you have any other questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to chat!
Best,
OtterBox Customer Service Team
Received used clearly used item.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to use this case with my phone. Upon receiving the package you can visibly see the box had been previously opened. After removing the case, you can see scratches and dirt all over the "new" case. Very disappointed with the product recieved by BestBuy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jonn,
We are so sorry to hear about this! This is very odd because usually, our products come ready for action. We would like to prove to you this was just a fluke. If you're willing to give this one more shot, please give us a quick call at 1-855-688-7269 and we'll send you a brand-new Symmetry case that'll provide stylish security for a long time to come.
Best,
OtterBox Customer Service Team
Scratches easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The back is plastic and gets scratched up way too easily. Also collects a lot of fingerprints
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey David40,
Sorry to hear that your Symmetry series seems to be collecting some cosmetic casualties! We usually recommend using a microfiber cloth to wipe away any fingerprints or smudges that gather on the back of the case. As for the scratches, while any surface-level impacts shouldn't necessarily effect your overall protection, we'll still be more than happy to set you up with a sleek new replacement. Simply give our friendly Otters a call at 1-855-688-7269, and they'll launch a warranty claim right away!
Best,
OtterBox Customer Service Team
Not very sturdy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a strong plastic. Opted for a sturdier case. ....................
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Brandy!
We're sorry to hear that you weren't impressed with your Symmetry Series case! While that case may seem a bit thinner and sleeker than some others, our engineers have put that case through hundreds of hours of design testing to ensure that it will hold up against the rigors of your daily life. We're bummed to hear that you ended up going with a different case, but we hope this experience hasn't turned you away from Otter for good! If you ever have any questions, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Expensive, scratches and changes color easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible case. Showing scratches all over only after 3 weeks of use. Also the sides turned yellow now. Didn't expect this from otterbox brand especially priced at around 45-50$. I wish I would have brought the defender instead around same price and better value for money. Now I am outside the return window
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey AshishM,
We're so sorry to hear that this Symmetry series is looking a little worn out lately! Not to worry - our playful Otters are ready to dive headfirst into a warranty claim. Simply give them a quick call at 1-855-688-7269, and they'll get you into a sleek new replacement in practically no time at all!
Kindly,
OtterBox Customer Service Team
Not as protective as I thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the otterbox symmetry case thinking that it's supposed to be the best case, it was until recently. I accidentally dropped my phone and it landed on the back and my phone shattered. I could see that happening if it was the front of the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kellie.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some variables that we're unable to predict. Though we're not able to extend our warranty to the device itself, we'd be more than happy to get you a replacement OtterBox. Feel free to give us a call at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
1ft drop, screen cracked in 3 places
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SO annoyed at otterbox. 1ft drop on brick flat caused a multiple cracks. After looking closely at the case I see that the case corners protect the screen, however the non-corners are lower than the screen. and the screen is above. WHAT A FAIL in DESIGN.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Due to the curved nature of that screen, the sides had to be left a bit more open to allow for full functionality of your display. Though we can't extend our warranty to the device itself, we'd be more than happy to get you a replacement case. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Tears easily with normal use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 cases from OtterBox. This one is the bad one. I see tears everywhere on the side on normal use. Never dropped it. It tears when you take it out of your pocket. Do not recommend it at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our Otters in the case design lab. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Do not buy this case.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case. It scratches very easily, is slippery in the hand and offers ZERO protection. I dropped my phone on the floor and the glass on the back of the phone is now splintered.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Emme.
We're sorry to hear about the damage to your device while in that Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the phone, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Otterbox case is overpriced for the quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case yellows very easily and this isn't quite what I expect from Otterbox. They do have a warranty though, but my replacement case also yellowed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case isn't looking so hot! Our cases are tough, but they aren't 100% infallible. The good news is we have a great warranty and we're always happy to replace your case. If needed, please feel free to click on over to our OtterBox website, and we'll dive in with the assist!
Best,
OtterBox Customer Service Team