Customer Ratings & Reviews
- Model:
- 51942BBR
- SKU:
- 6323250
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Symmetry Series Case's protection and quality. Many appreciate the case's fit, transparency, and ease of use, finding it easy to install and comfortable to hold. While some mention bulkiness, positive feedback on grip and price points also stand out.
This summary was generated by AI based on customer reviews.
Not as bulky as the old ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Text a bit to get used to after using the older model Hopefully it is as sturdy
I would recommend this to a friendSturdy case for a teenager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox made a great case even a teenager would have trouble breaking their phone.
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what needs to protect my daughter's phone.
I would recommend this to a friendClear and clean
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear clean outer protective case is smooth and easy to clean
I would recommend this to a friendI love this case
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my Samsung Galaxy 10 e looking so good on this case.
I would recommend this to a friendPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothng special, it was the best that best buy could do for me. Im used to a much tougher cae ut as long as i am carefull this one might be fine.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although the Symmetry Series Case is an Otter fan favorite, if you're interested in something a bit more substantial, we do make our rugged Defender Series Case for the Galaxy S10e as well. Feel free to check out our entire lineup for your device over on the official OtterBox website, and give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Strong durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Material is strong, a bit pricy for this type of coverage since it doesn't protect much of the front area. It's hard to put on and take off the phone but works fair.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Symmetry Series case for the most part! We appreciate your feedback about the installation difficulties, and we'll be sure to get it passed up the ladder to our design team. If you're looking to add an extra level of protection to the screen of your device, that case is totally compatible with Alpha Flex and Alpha Glass.
Give us a ring at 1-855-688-7269 to discuss those protection options!
Best,
OtterBox Customer Service Team
Great product, kind of boring.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this case for my moms phone. Otter itself is known for great and sturdy cases that protect your phone. However this particular case was hard to put on and remove. It was almost to tight around the phone. And for whatever reason this case was very hard to hold since it always slipped out of your hands.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your mom's Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If your mom run into any other issues with her case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, does its job, but lacks features and kickstand
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Lightstrider,
Although it's a bit more robust, you might find our signature Defender Pro Series Case to be a better match for your needs and taste, as that one comes with a belt clip/holster that can also serve as a kickstand for hands-free viewing. Feel free to take a closer look right here at Best Buy!
https://www.bestbuy.com/site/otterbox-defender-series-pro-holster-case-for-samsung-galaxy-s10e-black/6323257.p?skuId=6323257
Happy Holidays,
OtterBox Customer Service Team
It's just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I th I no this product is just ok. For the price it should be stronger
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Hooper!
We're sorry to hear that you're not impressed with your new Symmetry Series case! All of our cases do go through extensive design testing to make sure they can keep your phone safe from the abuse of day-to-day life. If there's anything specific that's keeping this from being a 5-star experience, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
too expensive for piece of plastic to cover phone!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have gotten it at AT&T but they were out of stock
No, I would not recommend this to a friendtoo expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no covering for screen an no grip. over-rated for price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While that Symmetry Series case doesn't include a built-in screen protector, that case is fully compatible with Alpha Flex for even more protection to your device.
Best,
OtterBox Customer Service Team
no choices so I took this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it's just this best buy or if all of them are similarly limited in options. Not only did I have no other options for a phone case, but the sales associate had no idea if they would ever get more / different phone cases in stock.
No, I would not recommend this to a friend- Pros mentioned:Protection
Case selection was very limited.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a case that will protect my phone somewhat, but was hoping for the two piece version of the otter box that I got for my S6. Styles and color selection was very limited.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jeannie!
We're sorry to hear about any disappointment with your Symmetry Series case. It sounds like the case you may have been looking for was our Commuter Series. See more about that case here: https://www.bestbuy.com/site/otterbox-commuter-case-for-samsung-galaxy-s10e-black/6339401.p?skuId=6339401
Best,
OtterBox Customer Service Team
Delivers protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm used to the harder plastic casing from other otterbox cases. This one is to soft and scratches are easily seen. Also the edges r starting to turn yellow
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Danh,
We're glad to hear this Symmetry Series case has your vote or confidence, protection-wise, but we apologize it's not looking the best in the process. We'd like to remedy these aesthetic attacks with a warranty replacement. Simply give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Turns an ugly yellow over time
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for someone who keeps it in their pocket all the time. It's so thin I ended up breaking my camera lens, and that cost me! Plus it turns an ugly yellow over time. To top it off it's clear and you always get lint and crud behind it eventually. Well, you can see all that.... I ended up getting a black Commuter OtterBox, which is what I usually use. Should have started with that in the 1st place...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Definitely not what either of us was expecting for time spent with the Symmetry Clear Series Case, and we're so sorry that you had such a discouraging experience on multiple fronts. Sounds like you've already landed on your preferred Commuter Series Case, but please give us a call at 1-855-688-7269 if we can ever be of any Otter assistance in the future, and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Very difficult to take off!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case design on the right side ruins it for me. Smooth button press as oppose to the Speck case. Price is too high for this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Luis!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about your troubles with removing the case and the design of the buttons, and we'll be sure to your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so if you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
overpriced case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stretched out after a few months. high price/low value.
No, I would not recommend this to a friendNot for young children
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.served as a good initial case but after a while it became discolored.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know y'all had a good start with the Symmetry Series Case, though we were sorry to hear things have since gone aesthetically sideways. If soap and warm water aren't able to clean things up then let's take it from the top with a brand-new warranty replacement to make sure your Galaxy S10e will be looking sharp while covered for safekeeping going forward!
bit.ly/warrantyotter
Cheers,
Otterbox Customer Service Team
Scratches easily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 days the case had scratches all over the back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your case ended up getting scratched so quickly! The good news is, we have a pretty stellar warranty, so give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team