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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 243 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the Symmetry Series Case's protection and quality. Many appreciate the case's fit, transparency, and ease of use, finding it easy to install and comfortable to hold. While some mention bulkiness, positive feedback on grip and price points also stand out.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 243 reviews
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Amazing Case and Protection but...

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing for drops and Protection the phone from getting damaged but one Flaw is Once it's On it's Hard to get off and When My girlfriend tried to take it off it snapped and I had to get her a new Case. Love OtterBox but this one is like rating it 4/10.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Oh no!

      We're sorry to hear that your girlfriend's case snapped while you were taking it off! The good news is, we have a great warranty, so if you still have that case, give us a ring at 1-855-688-7269, and we'd be more than happy to get a claim started for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection, Transparency
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case to protect my phone. Not bulky at all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung S10e, which I really like. I needed a case that would protect the phone, but not be bulky and this one is perfect! It's clear so it shows the pretty blue color of the phone through it. I had an Otter Box on my old phone, and I can't tell you how many times it was dropped, especially with little kids grabbing it out of my hands. It's well worth the cost to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Protection

    Rated 5 out of 5 stars

    Otterbox case for Galaxy S10e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've always used Otterbox cases on our phones. It's a great insurance policy. They're not cheap, but you get what you pay for. This case like all the others we've had fits like a glove, is easy to clean and really protects the phone from drops and accidents.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new phone case is clear, nice, and protective. Very slinky, sheik, easy to hold. Exposes the beauty of my new phone. The grip is just right. This is my second otterbox. It was somewhat costly for a phone protector but it was well worth it. I would strongly recommend anyone who wishes to protect their phone

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Not bulky, protects well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an Otterbox before and it was really uncomfortable in a pocket. This one is thinner and still protects the phone well, and I like that the phone color is able to show through. I got a shield to protect the screen even though the sides come up and afford a buffer. I would buy this item again and recommend it to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case before and it is Amazing. It Really protects your phone if you accidentally drop and it looks good.Subtle Sparkle not gaudy. It is good quality and does not look or feel cheap. Not gummy but not super stiff either. I Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Transparency

    Rated 5 out of 5 stars

    Great case for my wife's new phone !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides the amount of protection my wife wanted (tho' I'd have opted for MORE protection!!), yet because it's clear, she can still admire the beauty of her shniy new phone in Prism Blue ! She likes it a lot!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Better of the options for S10e

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are not many choices of cases when it comes to the S10e. Out of what is available this offers the most protection without being bulky. The perfect size to keep the phone from slipping around in your hand. I’m not a big fan of the clear but it was the only option when buying the case. I have already had a small drop with no damage to the phone. The only con so far is when I reach my hand in my pocket to pull the phone out, it doesn’t slide out as smooth as my old commuter case; it pulls the case from the phone a little. The ports do not have covers on them like some other cases, but that doesn’t bother me. It was a little tough to install and I haven’t tried to remove it yet, but I’m expecting it to be difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Durable and sleek cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend the OtterBox Symmetry. The defender was way too bulky and wouldn't fit in my pocket, but the Symmetry is just right and LOVE the purple...couldn't handle another black case for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    2 weeks use- great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snuggly, better than average hand gripping along all sides, my Bose headphones snap completely into this case--versus the slightly cheaper case, case does not interfere with Edge access at all.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Works well for my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case has been great so far, especially for the price. I' have dropped my phone a couple of times already and have not had any issues, cracks or chips on my device.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great phone case for Seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom love the phone case because it was not bulky like her previous otter box cases, it was lighter too. Overall nice product. It was at a reasonable price too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic is as basic does

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't need fancy protection for my name; I don't need it to sparkle or look good, I need it to protect it. Otterbox has never let me down. This is the only time I have ever had to replace one for the life of a phone; 95% of that reason is just the permanent staining that will happen over time (it's clear, it's unavoidable to see) and a tiny broken part that was due to user error in taking it off and on (ironically, to clean it). Low entry point price and basic ruggedness. It's exactly what I need.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    GREAT PROTECTION FOR MY PHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clear case. I got a phone that is a pearly white and needed a clear case to show how pretty it is. It is doing a great job of protecting my phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    so far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect fit and looks goood. hopefully, i'll never have to find out if it really protects from drops, but it seems very sturdy

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Not bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otter Box is not as bulky as the ones that I have seen in the past. It fits my phone very well and I am very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Transparency

    Rated 5 out of 5 stars

    Like the product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dropped the phone twice already and it protected it. Like that, I can see the gold color through the clear product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Transparency

    Rated 5 out of 5 stars

    Love the clear case!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it is clear so it lets the phone color come through. But, it is an OtterBox and gives the phone GREAT protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great alternative to the bulking cases.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at protecting my phone while not being too bulky. Has served well with hiking and in the elements.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Clear, tough case to show the nice color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protects the phone very well. It’s great that the stunning color of the phone can still be seen through the case.

    I would recommend this to a friend
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