Customer Ratings & Reviews
- Model:
- 77-64373
- SKU:
- 6397625
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Symmetry Series Case for Samsung Galaxy S20+ 5G, particularly praising its protective capabilities, comfortable fit, and overall quality. Users appreciate its clarity, lightweight feel, and stylish design. However, some customers have expressed concerns about the grip, price, and susceptibility to scratches.
This summary was generated by AI based on customer reviews.
Case is just ok need more of a selection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would prefer if it had a flap to cover the charging port
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lisa!
We're sorry to hear about your disappointment with your Symmetry Series case. If you're looking for a case with port covers built into them, we'd suggest checking out our Commuter or Defender Series cases!
Best,
OtterBox Customer Service Team
Poor Value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way overpriced...50.00 for a simple piece of plastic? Seriously??? This one piece otter box does not appear to offer much protection for this phone. I could see paying maybe 10.00, but not 50.00
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Duke!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure your phone will be covered with the drop protection OtterBox is known for. Additionally, your case is backed by our stellar warranty, so if anything happens to your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not quite the fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow biometrics, and attempting to use side buttons will get your fingertips blistered!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you're not loving your new Symmetry Series case. It actually doesn't cover the display of the Galaxy S20+ 5G, so it shouldn't interfere with any fingerprint/biometric scanning. Do you have some type of screen protector in use? As far as those side control buttons, they should definitely ease up with use over time, but if you feel like it's just not getting there, feel free to ping us and we'll be glad to help get you set up with a brand-new warranty replacement in hopes of a better tactile experience sooner rather than later! https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .What's going on with the Symmetry Series Case that has you feeling so down it? We'd love to learn more about your experience and see what might be done to help turn things around. Just give our friendly Otters a call at 1-855-688-7269, and we'll go from there!
Best,
OtterBox Customer Service Team