Customer Ratings & Reviews
- Model:
- 77-64500
- SKU:
- 6397617
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Case for Samsung Galaxy S20 5G, particularly its excellent protection without adding excessive bulk, and its high-quality construction. Users appreciate the case's snug fit, ease of use, and lightweight design, as well as the good grip it provides. Some customers feel that the price could be more competitive.
This summary was generated by AI based on customer reviews.
This case is easy to fit and protects well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is easy to install and clean. Like the "see through" look.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case. Good value for price. Would purchase again
I would recommend this to a friendOtterBox good cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good price for money would buy OtterBox again
I would recommend this to a friendGreat phone case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case was great definitely holds up and protects your phone
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had this a week, but so far I am pleased.
I would recommend this to a friendGood Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is sturdy and pretty. Drop protection is good so far.
I would recommend this to a friendAssociate polite and knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed me features of phone and differences from last model.
I would recommend this to a friendProtects my phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case protects the phone and is clear to show off the brilliant color of the phone. The material feels more like plastic, which bothers my finger when holding it. Still does the job and protects.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jedi!
We're sorry to hear that your case has been bothering your finger! We'll be sure to get your feedback passed up the ladder to our Otters in the design lab. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Was sent wrong case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this case for my new phone, got sent something completely different that wasn't even for the same phone.. Had this case for my previous phone and loved it so wanted to repurchase only to be disappointed when it arrived.
I would recommend this to a friendCute case for non clumsy people.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're like me then dropping your phone comes naturally. Its not a bad looking case if you don't mind your heart dropping every time you drop your phone face down..
I would recommend this to a friendFeels fine. Power button mushy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how well it'll hold up in a drop, but the surface is nice to the touch and it fits. The power button feels vague with the case on though which sucks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide your phone with the drop protection OtterBox is known for. We appreciate your feedback about the troubles you're having with your case buttons, and we'll be sure to get your thoughts passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Did not seem like enough protection on the sides.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this case due to the fact that the sides were not raised much. With the S20 having the curved display, I wanted to have a little extra protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Chris!
We're sorry to hear that your Symmetry Series case didn't meet your expectations! We appreciate your feedback, and we'll be sure to get it passed along to our design team. We hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
Clear Ottobox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its not bad but I could use better protection for a 1000 dollar phone. The phone still sticks out in the front so your screen can still get scratches or cracks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case. Keep in mind, that case design has been through hundreds of hours of testing to ensure it will hold up to the beating of your everyday life. That being said, we'll be sure to get your feedback passed on to our design team!
Best,
OtterBox Customer Service Team
Easy install, limited protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to install and is sturdy. Would be nicer if it had cover for front of phone as well - like my old OtterBox did for my old phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While none of our cases for this device include a screen protector, they are all compatible with OtterBox screen protectors! If you run into any issues with your case please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My otterbox is not as thick as the black ones. The screen touches the floor if it falls. I was disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're bummed to hear this Symmetry Series case is missing your vote of confidence, protection-wise. This case is one of our more streamlined series, but we understand it isn't for everyone.
If you're looking for a more rugged case, please feel free to check out our Defender Series case on our official OtterBox website. In the meantime, if you have any further questions or concerns, please feel free to give us a call at (855) 688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
Too small for S20 FE 5G
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone does not work for a S20 FE 5G phone. It's smaller than the phone itself.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .You are absolutely correct, as this version of the Symmetry Series Case was made for use with the standard S20 5G, which has a different form factor than the S20 FE 5G. But we do make cases for that device as well, which you can check out right here at Best Buy online. Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.bestbuy.com/site/otterbox-symmetry-series-for-samsung-galaxy-s20-fe-5g-black/6456146.p?skuId=6456146
Best,
OtterBox Customer Service Team
Not worth the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought because was an outer box would have front covered also. For 50 but definitely not worth it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
This case style has not come with an included screen protector in the past. That being said, our engineers determined that the best way to interact with the screen of this device was without the addition of built-in display protection, so we don't currently have any cases that have a screen protector included. We'll be sure to get your feedback passed up the ladder to our design team.
Best,
OtterBox Customer Service Team
CASE FAILED TO PROTECT PHONE, TWICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is a Piece Of Crap, I bought one of these for my wife and myself last August (2020) to protect our brand new Galaxy S20 5G phones (~$600.00)... Both cases FAILED TO PROTECT OUR PHONES from a fall of 3 feet or less; both phones fell out of our pockets and landed face down on a concrete floor. The screens on both phones cracked horribly because the case didnt keep the glass from hitting the cement... So now, we both have REFURBISHED PHONES, because we had to use our insurance to replace the screens... I used to believe that OtterBox made the best cases and that I could rely on their products to protect my phone from this kind of damage (glad I have insurance), we've always used their products in the past, but I'm trading these in for something we can count on... DO NOT BUY this product if you care about your phone...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of this. Every effort is made to ensure our cases will provide the very best protection available to help limit the potential of such outcomes. Unfortunately, there are still going to be some unique variables at play that prevent us from being able to guarantee that all exposure to risk will be eliminated. Although our warranty cannot be extended to your two S20 devices, we would very much like to help get you set up with a couple of new OtterBox cases for a fresh start. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Cute
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Super cute but I didn't feel like it was going to protect my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Amber,
We're so sorry this Symmetry Series case didn't work out for you. This case is one of our most streamlined series, but we understand it's not for everyone. If you're looking for something different, feel free to check out our other case styles on our OtterBox website!
Best,
OtterBox Customer Service Team
Good quality materials, poor design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy case but difficult to hold because of design.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you aren't a fan of your Symmetry Series case! We appreciate your feedback about the grip provided by that case, and we'll be sure to get your thoughts passed along to our design team. If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-series-pro-case-for-samsung-galaxy-s20-5g-black/6397629.p?skuId=6397629
Best,
OtterBox Customer Service Team